What Duracell needed
Duracell is an iconic brand that is most known for its leading line of batteries. Duracell recently launched a cloud storage service that will compete with brands such as Dropbox, Google, and Amazon. Duracell Cloud will allow customers to access their files remotely from any Internet-connected gadget, such as a tablet or smartphone.
The Duracell Cloud group needed a central knowledge base for customers to get technical information on how to implement their new cloud storage devices.
Why Duracell chose ProProfs
Developing and launching a new product requires significant resources. No doubt avoiding another resource-intensive project for their knowledge base was important. Using ProProfs, Duracell was able sign up and start building out their documentation with no technical resources required.
ProProfs makes it very easy to organize content in a structured fashion. With a new product like Duracell Cloud, customers are going to have many questions so the documentation site needs to provide information in a very easy way.
ProProfs can also handle Duracell’s multiple-user collaboration and concurrent authoring.
ProProfs offered the solution
Duracell was able to quickly launch their knowledge base and installation documentation using ProProfs. As their Duracell Cloud products continue to grow and expand, so will their knowledge base documentation.
Eden Prairie, MN, USA
Customer since: 2013
- Cloud based
- Ability to create multiple sites
- Structured table of contents
- Multi-user authoring and collaboration