About

Duracell is an iconic brand that is known for its leading line of alkaline batteries, specialty cells, and rechargeable. Incepted in the early 1940s, the company has established a name for itself, building trust in customers, thanks to its long-lasting batteries.

Problem

We had launched a cloud storage service to compete with brands like Dropbox, Google, and Amazon. Duracell Cloud allows customers to access their files remotely from any Internet-connected device, such as a tablet or smartphone. The Duracell Cloud group needed a central knowledge base for our customers to get technical information on how to implement their new cloud storage devices.

Solution

Developing and launching a new product requires significant resources. No doubt avoiding another resource-intensive project for our knowledge base was important. Using ProProfs, we were able to sign up and start building our documentation with no technical resources required.

ProProfs made it very easy for us to organize content in a structured fashion. With a new product like Duracell Cloud, customers are going to have many questions, so the documentation site needs to provide information in a very easy way. ProProfs also handled our multiple-user collaboration and concurrent authoring.

Result

We were able to launch our knowledge base with the help of ProProfs quickly. As our cloud products continue to grow and expand, so will our knowledge base documentation..

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