Descartes Systems (Germany) GmbH is a member of the Descartes Systems Group. We are one of the leading manufacturers of inventory management and warehouse logistics solutions in the e-commerce industry. With solutions like Pixi WMS and Pixi ERP, we cover all omnichannel back-end processes of e-commerce firms, right from customer order to barcode-based warehouse pick and pack processes, shipping, tracking, and billing.
Until 2014, we used a different tool for our end-user documentation, which was not meant for this purpose. It proved inflexible, complicated, absolutely outdated, and not user-friendly. We had so many documentation articles that belonged together, but categorization was basically not possible at all. There was no search option and no easy editing tool. As a consequence, the end-user help did not improve much over time. Then, our former Manager found ProProfs and instantly fell in love with it.
After the existing documentation articles were migrated to ProProfs, the fun began. Compared to the former system, our experience with this one was awesome. Seamless user management, revision history, back up possibilities, different page status (in progress, draft, published, + custom status), folders, linking between pages, managing our own CSS, easy switching between different languages (we use English and German) - we can go on and on about the features of this software.
But the best of all - it's just easy to work with. Log in, edit the page, and there you go. There are a lot of formatting options, as well. We can check the source code, embed external media, and show or hide content based on self-defined rules. There is so much we can do with this software.
With ProProfs Knowledge Base software as our "new" tool for end-user documentation, even other departments can participate in writing articles. The process of user management contributes significantly to producing good quality content. We can review articles and make changes before finally publishing them. Changes that are requested can be done quickly and effortlessly. Thanks to ProProfs, our end-user documentation is constantly growing, and now even other products of the company will find their way into ProProfs. We are happy.