About

Based out of Boston, United States, Aquent is a leading workforce solutions company that supports businesses in growing their most valuable assets - employees. We strongly believe in the power of flexibility, empowerment, inclusiveness, and equality in creating a workforce of the future. Our bouquet of services includes workforce services, marketing, and creative talent, managed talent services, and project management.

Aquent

Problem

We needed a central online platform to post all of our product documentation and user guides. As we used Zendesk for ticketing, we wanted a solution that integrated with Zendesk.

Solution

ProProfs Knowledge Base provided us exactly what we needed. It is cloud-based and works well with multiple devices. Our authors could work collaboratively from any device, using its online editor. The application is extremely intuitive, and the implementation required very little (if any) technical expertise. We could organize our user guide in a logical format, making it simple for our customers to navigate.

ProProfs Knowledge Base integration with Zendesk gave our support agents a powerful combination of support tools. Agents were able to search their ProProfs documentation from within Zendesk, making the support group much more productive.

Result

Our web application now has an online home for all our user manuals and product documentation. ProProfs Knowledge Base offered us overall ease of use, an intuitive interface, and integration with Zendesk.

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