Knowledge Base Software Customer Success Case

Testimonials

Bill Wisell
Bill Wisell

Health Licensing Coordinator, Nebraska Department of Human and Health Services

Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Trever Ehrlich
Trever Ehrlich

Creative Solutions Manager, Kenco Logistics

Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video
With ProProfs, we've had an explosion in data available to our team; in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.
Bob Bednarz
Bob Bednarz

Learning & Development Manager, Smokeball

The support has been solid. Issues are always resolved within 24-48 hours.
The client-facing knowledge base we created using ProProfs Knowledge Base software was of significant help in increasing page views and improving engagement rate.
Professor Daniel Stein
Professor Daniel Stein

Director of Technology Initiatives, Touro College.

Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Judy Hutchison
Judy Hutchison

Systems Director, RightAnswer.com

ProProfs made it super easy for us to create individual sites for our software offerings
The software empowered us to implement, update, and maintain user documentation with ease and now we are sorted.
Tom Michael Dela Cruz
Tom Michael Dela Cruz

Training Specialist, The Studio Technologies Inc.

The errors made while processing orders reduced significantly, thanks to ProProfs
We significantly reduced errors in every order, thanks to the centralized source of information we created using ProProfs Knowledge Base Software.
Erik Uhlich
Erik Uhlich

Product Manager, Descartes Systems (Germany) GmbH

Our end-user documentation is constantly growing with ProProfs. We are happy!
The result of using ProProfs Knowledge Base software as our "new" tool for end-user documentation is that even other departments participate in writing articles. The process of user management contributes significantly to producing good quality content. Being a Product Manager, I can review articles and make changes before finally publishing it. Changes that are requested can be done quickly and effortlessly. Thanks to ProProfs, our end-user documentation is constantly growing, and now even other products of the company will find their way into ProProfs. We are happy.
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