Knowledge Base Software Customer Success Case

Adobe ProProfs Knowledge Base Customer
Collaboration was a task before. Our team can now work from anywhere, anytime.
Adobe
Duracell ProProfs Knowledge Base Customer
Efficiently handled our multi-user collaboration and concurrent authoring.
Duracell
Nissan ProProfs Knowledge Base Customer
Helped us reduce the number of calls going to the corporate help desk!
Nissan
Unleashed Software ProProfs Knowledge Base Customer
We can now concentrate on what is most important to our customers – the content!
Unleashed Software
Kenco Logistics ProProfs Knowledge Base Customer
Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video
Trever Ehrlich
Creative Solutions Manager, Kenco Logistics
23 and Me ProProfs Knowledge Base Customer
Seamless integration with Zendesk made ProProfs the right choice for us.
23 and Me
Touro College ProProfs Knowledge Base Customer
Everyone should give it a try!
Professor Daniel Stein
Director of Technology Initiatives, Touro College.
Smokeball ProProfs Knowledge Base Customer
The support has been solid. Issues are always resolved within 24-48 hours.
Bob Bednarz
Learning & Development Manager, Smokeball
Nebraska ProProfs Knowledge Base Customer
Excellent Customer Service!
Bill Wisell
Health Licensing Coordinator, Nebraska Department of Human and Health Services
Altiscale ProProfs Knowledge Base Customer
Our customer-facing documentation is now better and more appropriately organized.
Altiscale
Aquent ProProfs Knowledge Base Customer
The system is very intuitive and friendly to use
Aquent
Descartes Systems (Germany) GmbH ProProfs Knowledge Base Customer
Our end-user documentation is constantly growing with ProProfs. We are happy!
Erik Uhlich
Product Manager, Descartes Systems (Germany) GmbH
HighQ ProProfs Knowledge Base Customer
Provides a richer interface for our clients to find the info they are looking for.
HighQ
Hoopla ProProfs Knowledge Base Customer
Intuitive interface & easy-to-use editor made our support site a big winner.
Hoopla
Ingersoll Rand ProProfs Knowledge Base Customer
Because the interface is so easy to use, we can make updates weekly, or even daily!
Ingersoll Rand
iRobot ProProfs Knowledge Base Customer
ProProfs provided us the ability to go beyond simple text-based pages.
iRobot
Knoa ProProfs Knowledge Base Customer
We reduced the time to generate & publish content dramatically from day one.
Knoa
RightAnswer.com ProProfs Knowledge Base Customer
ProProfs made it super easy for us to create individual sites for our software offerings.
Judy Hutchison
Systems Director, RightAnswer.com
The Studio Technologies Inc. ProProfs Knowledge Base Customer
The errors made while processing orders reduced significantly, thanks to ProProfs
Tom Michael Dela Cruz
Training Specialist, The Studio Technologies Inc.
on24 ProProfs Knowledge Base Customer
We are able to manage multiple sites under a single login. Happy with its performance!
On24
Opencart ProProfs Knowledge Base Customer
Reduced the number of support calls and tickets that our team receives
Opencart
Service Source ProProfs Knowledge Base Customer
Our customers loved the search experience offered by ProProfs.
Service Source
State of Wisconsin ProProfs Knowledge Base Customer
Creating pages and organizing them in the table of contents is a cakewalk!
State of Wisconsin
Sycamore Education ProProfs Knowledge Base Customer
ProProfs has revolutionized the support materials within Sycamore Education.
Sycamore Education

Testimonials

Bill Wisell
Bill Wisell

Health Licensing Coordinator, Nebraska Department of Human and Health Services

Excellent Customer Service!
ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Trever Ehrlich
Trever Ehrlich

Creative Solutions Manager, Kenco Logistics

Our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video
With ProProfs, we've had an explosion in data available to our team; in just a few months, our knowledge base has exploded to over 200 useful articles full of relevant data, documentation, images and video.
Bob Bednarz
Bob Bednarz

Learning & Development Manager, Smokeball

The support has been solid. Issues are always resolved within 24-48 hours.
The client-facing knowledge base we created using ProProfs Knowledge Base software was of significant help in increasing page views and improving engagement rate.
Professor Daniel Stein
Professor Daniel Stein

Director of Technology Initiatives, Touro College.

Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Judy Hutchison
Judy Hutchison

Systems Director, RightAnswer.com

ProProfs made it super easy for us to create individual sites for our software offerings
The software empowered us to implement, update, and maintain user documentation with ease and now we are sorted.
Tom Michael Dela Cruz
Tom Michael Dela Cruz

Training Specialist, The Studio Technologies Inc.

The errors made while processing orders reduced significantly, thanks to ProProfs
We significantly reduced errors in every order, thanks to the centralized source of information we created using ProProfs Knowledge Base Software.
Erik Uhlich
Erik Uhlich

Product Manager, Descartes Systems (Germany) GmbH

Our end-user documentation is constantly growing with ProProfs. We are happy!
The result of using ProProfs Knowledge Base software as our "new" tool for end-user documentation is that even other departments participate in writing articles. The process of user management contributes significantly to producing good quality content. Being a Product Manager, I can review articles and make changes before finally publishing it. Changes that are requested can be done quickly and effortlessly. Thanks to ProProfs, our end-user documentation is constantly growing, and now even other products of the company will find their way into ProProfs. We are happy.
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