Live2Support Live Chat Software Blog

Live Chat

How to build a live chat support that guarantees customer delight!


Customer service in my opinion is the epitome of a “thankless job”. You need to listen to people’s infuriating comments about a service or product which is not provided by you and on top of that, you always have to be nice! It doesn’t matter whether you are working in a retail store, call center [...]

Continue Reading

5 Rational Live Chat ROI That Can Bank in More Dollars

money making secrets

A businessman talks about investment & its returns more than anyone else. The reason behind it is rhetorical, as business means investing money in an idea to get higher returns – the more returns and less the investment, the better business it is. Every business owner invests carefully, after considering the initial cost, functioning costs [...]

Continue Reading

Answered – How does live chat provide one of the greatest online ROI?

It doesn’t matter whether you are selling products or services online, if you check your analytics, I am sure you will find a lot of people who abandon carts even after spending ample amount of time in finding their favorites. Ever wondered why that happens? And if you do, then were you able to do [...]

Continue Reading

Integrate Your Live Chat With CRM And Unlock Its Full Potential!

You’re on a vacation with your family, and you’ve booked a room in a hotel – you went a long time ago. You get to the hotel, sit down at the restaurant and before you realize, a steward walks up to you with a cup of your favorite ginger lemon black tea; without sugar and [...]

Continue Reading

3 Ways to Help Real Time Visitors Through Live Chat Support

One of the challenges small, medium and enterprise level businesses face today, intense hyper competition not withstanding, is the need and desirability not only to bring new customers on board but to cement relationships with existing ones so that existing customers also become repeat customers. Given the high costs involved with customer acquisition, companies continue [...]

Continue Reading

Effective and Efficient Live Chat Technology for Online Retailers

Gone are the days when telephones and emails were in galore as a customer service tool. Now live chat technology is definitely ahead of its game when it comes to customer experience. Although the email is one of the leading forms of communication throughout the world, live chat technology is catching up fast, especially in [...]

Continue Reading

Double Your Business with Live Chat Plugin with E-Commerce Website

In present day live chat technology is growing rapidly, business group are opting different ways to compete in the technology industry. Initially the customer was disconnected from e commerce sites as there were none to answer their question in real time with an accuracy. Now to get connected with customers and engage them regarding their [...]

Continue Reading

Steps to Integrate live chat Software with Prestashop – Live2Support

You need to follow these steps to integrate Live Chat Software with PrestaShop. These steps will help you in adding Live2Support Chat Button on your PrestaShop page. Step 1 – • Download the plug-in application. • Login into your Prestashop Administrator Account. Step 2 – Go to the Module Section in top menu bar and [...]

Continue Reading

Characteristics of Live Chat Agents

An effective live chat agent is the face of a company. He will be the only person who can give an good user experience to your website visitors and convert them into your delighted and loyal customers. Here we have picked some characteristics of an effective live chat agent which plays an important role in [...]

Continue Reading

Maximizing Live Chat Impact for Online Lead Generation

Every marketer establishes a game plan for more lead generation and ensures that they are getting the necessary output. Live chat can help you boost your sales potential, but it is also important to do it in a right way. The following tips can help you make the most of live chat software. Bring the [...]

Continue Reading