B. Number of published article views.
C. Number of articles associated to cases.E. Number of successful keyword searches.
B. Define Data Categories with Custom Visibility.
I am not sure about the answer. A case can be resolved according SLA being escalated or not.
The option "B. Percent of cases closed on first contact" seems better, since normally the first contact means that the case did not have to be escalated.
The correct answers are A and C.
B and D are not correct because given the amount or records - "100,000 known product bugs" - it does not make sense to import this data to Salesforce, either by using BULK API or by creating a custom object. That would consume too much of Salesforce storage, besides creating an unnecessary redundancy.
Answers considered correct vary among forums.
Option A is correct for sure.
Answers vary among forums.
The only thing consensual is that A is not correct.
As for B, C, and D, a different combination of the two of them are considered correct, depending on the source you search.
A third-party mobile application platform is not a "system". It is only a "platform". However, the correct answers are:An enterprise resource planning system. A third-party mobile application platform.
This is a very problematic question. I think the correct answer is-
B. Average handle time C. Abandon rate
The correct answers are:Create auto-response templates for e-mails. Enable knowledge in the service Cloud portal.