WinnDixie Test

Questions

Settings

Share on Facebook Share on Twitter Share on Whatsapp Share on Pinterest Share on Email Copy to Clipboard Embed on your website

This test contains 10 questions to be completed in 20 minutes.
Just choose the choice that is correct for you and click on Submit my answer to pass to the next question.

Questions and Answers

1.

What is an FEM?
- A.
  
  Famous Enterprise Manager
- B.
  
  Field Engineer Man
- C.
  
  Front End Manager
- D.
  
  For Everyones Measure
Correct Answer
C. Front End Manager
2.

Why would you use KEWA?
- A.
  
  Because the supervisors are not available
- B.
  
  To open a ticket
- C.
  
  For any case escalation
- D.
  
  To check and consult how to troubleshoot and address all the issues that might present during a call.
Correct Answer
D. To check and consult how to troubleshoot and address all the issues that might present during a call.
3.

What is Workbrain ?
- A.
  
  The payroll Managers software
- B.
  
  An item database
- C.
  
  A game
- D.
  
  Helpdesk Portal
Correct Answer
A. The payroll Managers software
4.

Where are the CC & DD computers located ?
- A.
  
  Back office
- B.
  
  Server room
- C.
  
  Main/Manager office
- D.
  
  Customer Service Desk
Correct Answer
C. Main/Manager office
5.

What models of Lexmark printers can we found on the retail environment ?
- A.
  
  4610
- B.
  
  T630 & T640
- C.
  
  9000
- D.
  
  HP 4200 & 4500
Correct Answer
B. T630 & T640
6.

Where can a user find the E-forms ?
- A.
  
  The Self Helpdesk web page
- B.
  
  On the customer service desk
- C.
  
  Login into their webmail account
- D.
  
  There are no eforms on the WD systems
Correct Answer
A. The Self Helpdesk web page
7.

What is a 4694 ?
- A.
  
  Server
- B.
  
  Computer
- C.
  
  IBM register
- D.
  
  Scanner/Scale
Correct Answer
C. IBM register
8.

What is the status for a dispatched ticket to Getronics on Vantive ?
- A.
  
  Open-New
- B.
  
  Open-Pending
- C.
  
  Open-Dispatch
- D.
  
  Open-Sent
Correct Answer
C. Open-Dispatch
9.

On vantive tads, what does FC stands for ?
- A.
  
  Fuel Center
- B.
  
  Front Center
- C.
  
  Fast Checks
- D.
  
  Floral Customer
Correct Answer
A. Fuel Center
10.

What is the main difference between a Retail and a Non retail call?
- A.
  
  That you use the WDIPPAD
- B.
  
  Non retail calls are dispatched to Getronics
- C.
  
  We just receive retail calls
- D.
  
  Retail calls are from user calling from a store and Non retail users call from Corporate offices
Correct Answer
D. Retail calls are from user calling from a store and Non retail users call from Corporate offices
11.

What are the RTS tasks?
- A.
  
  Cabling of the store (cables that go up into the ceiling, into a wall, under the floor,…),
- B.
  
  UPS (APC smart 700/750/500 JUST for 4694 registers or servers
- C.
  
  Fax Machine issues
- D.
  
  Dex box physical issues
Correct Answer(s)
A. Cabling of the store (cables that go up into the ceiling, into a wall, under the floor,…),
B. UPS (APC smart 700/750/500 JUST for 4694 registers or servers
C. Fax Machine issues
D. Dex box physical issues
12.

What is the difference between a scanner scale and department scale?
- A.
  
  There is no difference, both scales weight and scan.
- B.
  
  The scanner
- C.
  
  The scanner scale is located on the registers at the front end, and the scales are located on specific departments such as seafood, meat, floral etc.
- D.
  
  The brand
Correct Answer
C. The scanner scale is located on the registers at the front end, and the scales are located on specific departments such as seafood, meat, floral etc.
13.

What is ATEB scanner ?
- A.
  
  Hand held gun scanner
- B.
  
  The IVR system
- C.
  
  There is no such an ATEB scanner
- D.
  
  The prescription scanner located at the pharmacy.
Correct Answer
D. The prescription scanner located at the pharmacy.
14.

What is the WDIPADD for ?
- A.
  
  To check communications on devices of the stores
- B.
  
  Reset passwords
- C.
  
  Reload scales
- D.
  
  Contact Second second level
Correct Answer
A. To check communications on devices of the stores
15.

Which department scales are wireless ?
- A.
  
  Hobart scales
- B.
  
  Bizerba scales
- C.
  
  Toledo scales
- D.
  
  Smart scales
Correct Answer
B. Bizerba scales
16.

What is E-PLUM for ?
- A.
  
  Reset password tool
- B.
  
  Giftcard manager
- C.
  
  Send web requests
- D.
  
  Scale management tool
Correct Answer
D. Scale management tool

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Jan 04, 2013

Quiz Edited by
ProProfs Editorial Team
Sep 02, 2009

Quiz Created by
Dianaayala

Winndixie Test

What is an FEM?

Why would you use KEWA?

What is Workbrain ?

Where are the CC & DD computers located ?

What models of Lexmark printers can we found on the retail environment ?

Where can a user find the E-forms ?

What is a 4694 ?

What is the status for a dispatched ticket to Getronics on Vantive ?

On vantive tads, what does FC stands for ?

What is the main difference between a Retail and a Non retail call?

What are the RTS tasks?

What is the difference between a scanner scale and department scale?

What is ATEB scanner ?

What is the WDIPADD for ?

Which department scales are wireless ?

What is E-PLUM for ?