Tap Chicago
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- 1.
1. What passengers may participate in the CTA – TAP program?
- A.
Only individuals presenting a valid Special Service Passengers identification card
- B.
Any person with a disability
- C.
Only individuals who use wheelchairs
- D.
Only blind and hearing impaired individuals
Correct Answer
A. Only individuals presenting a valid Special Service Passengers identification card -
- 2.
1. If two riders have vouchers and the fare is $16.75 plus a surcharge. The riders can : A
- A.
Only use the second voucher to pay for the surcharge
- B.
Use two vouchers to pay for the fare but not the surcharge and the tip
- C.
Use only one voucher and pay the rest of the fare and the surcharge in cash
- D.
Use two vouchers to pay the fare but pay the surcharge and tip in cash
Correct Answer
C. Use only one voucher and pay the rest of the fare and the surcharge in cash -
- 3.
1. Who qualifies to use TAP voucher A.
- A.
Any disabled person
- B.
Any person carrying TAP vouchers
- C.
Only riders with certified special service passes and vouchers that match
- D.
All of the answers are correct
Correct Answer
C. Only riders with certified special service passes and vouchers that match -
- 4.
1. Where can a driver pick up a TAP passenger A.
- A.
On the street
- B.
By dispatch
- C.
Only at locations listed on the voucher
- D.
On the street and/or by dispatch
Correct Answer
D. On the street and/or by dispatch -
- 5.
1. Who must sign the voucher after it has been filled out by the
- A.
The driver
- B.
The TAP passenger
- C.
CTA
- D.
It does not matter
Correct Answer
B. The TAP passenger -
- 6.
1. When talking with a person who has a disability: A.
- A.
Speak to their companion to get clear directions
- B.
Always to be on a first time basis
- C.
Speak loudly and with lots of hand gestures so that the person can understand you
- D.
Speak directly to the person
Correct Answer
D. Speak directly to the person -
- 7.
1. What must be attached to each CTA journal copy of the voucher for reimbursement? A.
- A.
Receipt indicating the pick-up and drop-off location and the meter fare
- B.
Nothing
- C.
Copy of the driver’s lease agreement
- D.
Copy of the Consumer Service agreement
Correct Answer
A. Receipt indicating the pick-up and drop-off location and the meter fare -
- 8.
1. A person who has a disability is best described as a person who:
- A.
Is sick
- B.
Is a person who has difficulty with or cannot do one or more things that most people can do
- C.
Is crippled
- D.
Has a disease
Correct Answer
D. Has a disease -
- 9.
1. Which of the following is correct A.
- A.
Littering attracts disease carrying rats
- B.
Littering attracts birds which may result in aircraft damage at airports
- C.
Littering at any time and place is a violation of the public chauffeur rules and regulations
- D.
All of the answers are correct
Correct Answer
D. All of the answers are correct -
- 10.
1. To get the attention of a person who is deaf or hearing impaired A.
- A.
Wave your hand
- B.
Speak in your usual manner since all deaf or hearing impaired can lip-read
- C.
Speak without any facial expressions to assure that the person is not confused
- D.
Raise your voice so that they can hear you
Correct Answer
B. Speak in your usual manner since all deaf or hearing impaired can lip-read -
- 11.
I 1. When must the driver yield the right-of-way to a pedestrian? A.
- A.
When the pedestrian is in a marked or unmarked crosswalk on your side of the roadway and there are no traffic control signals
- B.
When making a turn at any intersection
- C.
When encountering persons with physical disabilities or who are deaf or head of hearing
- D.
All of the answers are correct
Correct Answer
D. All of the answers are correct -
- 12.
1. If you are traveling in the right lane on a street with 2 lanes each direction – when is it allowable to turn left from the right lane? A
- A.
Never because you must be in the left turn lane
- B.
Yes whenever a police officer directs you to turn from that lane or whenever that lane is marked by signs or arrows as a permissible left turn lane
- C.
Yes if there is no traffic on the street
- D.
Yes if you are turning onto a way street
Correct Answer
B. Yes whenever a police officer directs you to turn from that lane or whenever that lane is marked by signs or arrows as a permissible left turn lane -
- 13.
1. If you refuse a fare because you do not know the location of the requested destination – what action will be taken against you? A.
- A.
No action because if you do not know a location you should not pick up a fare
- B.
You will be charged with a refusal of service violation only
- C.
You will be charged with a refusal of service violation and will have to retake the chauffeur’s test
- D.
You will only have to take the chauffeur's test again
Correct Answer
C. You will be charged with a refusal of service violation and will have to retake the chauffeur’s test -
- 14.
1. You are picking up a fare for the city and the person gives you a destination with a street address you do not know – what do you do? A.
- A.
Call your radio dispatch for directions or look up in your street guide
- B.
Because you do not know the location – tell him/her you cannot take him/her and refer him/her to a different cab
- C.
Tell him/her you do not go that part of the city and refer him/her to a different cab
- D.
Take him/her to the nearest police station and drop him/her off only charging the actual fare to the police station
Correct Answer
A. Call your radio dispatch for directions or look up in your street guide -
- 15.
1. What must be attached to each CTA journal copy of the voucher for reimbursement? C. D.
- A.
A receipt indicating the pick-up and drop-ff location and the meter fare
- B.
Nothing
- C.
Copy of the driver’s license agreement
- D.
Copy of the Consumer Service agreement
Correct Answer
A. A receipt indicating the pick-up and drop-ff location and the meter fare -
- 16.
1. If the fare reads $15.00 at the end of a trip – what should the TAP driver collect from the TAP qualified passenger? A.
- A.
$15.00 in cash
- B.
2 vouchers – one for $10.00 and one for $3.00
- C.
1 voucher for $13.50 and $1.50 in cash
- D.
1 voucher for $15.00
Correct Answer
C. 1 voucher for $13.50 and $1.50 in cash -
- 17.
1. What information must match the Special Services identification card and the Chicago TAP voucher?
- A.
Para transit ID number
- B.
Address and phone number of TAP qualified passenger
- C.
Identification picture
- D.
Nothing matches
Correct Answer
A. Para transit ID number -
- 18.
1. If two riders have vouchers and the fare is $16.75 plus a surcharge. The riders can A.
- A.
Only use the second voucher to pay the surcharge
- B.
Use two vouchers to pay for the fare but not the surcharge and the tip
- C.
Only use one voucher and pay the rest of the fare and the surcharge in cash
- D.
Use two vouchers to pay the fare but pay the surcharge and tip in cash
Correct Answer
C. Only use one voucher and pay the rest of the fare and the surcharge in cash -
- 19.
1. If a TAP passenger is severely hard of hearing or deaf the best way to communication with him/her would be by: A.
- A.
Yelling
- B.
Writing a note to the person
- C.
Not doing anything
- D.
Waving my hands around
Correct Answer
B. Writing a note to the person -
- 20.
1. A person who has disability is best described as a person who: A.
- A.
Is sick
- B.
Person who has difficulty with or can not do one or more things that most people can do
- C.
Is crippled
- D.
Has a disease
Correct Answer
D. Has a disease -
- 21.
1. When dealing with someone who has difficulty speaking A.
- A.
Correct their speech mistakes gently
- B.
Finish their sentences for them
- C.
Ask short questions that require short answers
- D.
Pretend to understand – even if you don’t – so as not to embarrass the person
Correct Answer
C. Ask short questions that require short answers -
- 22.
1. Which is a false statement about the TAP program? A. B. C. D.
- A.
You may accept more than one voucher for a one way trip
- B.
You may collect cash for surcharges
- C.
You may collect cash for meter amounts over $12.00
- D.
You may collect cash for wait time
Correct Answer
A. You may accept more than one voucher for a one way trip -
- 23.
1. The meter reads $38.00 for the fare listed below. The man pays with TAP voucher. How much must he pay you in addition to this?
- A.
$22.00 plus extras
- B.
$24.50 plus extras
- C.
$26.00 plus extras
- D.
None of the above
Correct Answer
B. $24.50 plus extras -
- 24.
1. The TAP voucher covers A. B. C. D.
- A.
The ride only
- B.
Tips
- C.
The excess over the upper limit of the voucher
- D.
Both B and C are correct
Correct Answer
A. The ride only -
- 25.
1. Taxi driver must take the _______ route to the passenger’s destination A.
- A.
Most scenic
- B.
Most direct
- C.
Most revenue generating
- D.
Most direct unless the passenger directs otherwise
Correct Answer
D. Most direct unless the passenger directs otherwise -
- 26.
1. It is possible to travel to Chicago suburb using a TAP voucher if:
- A.
The suburb within the CTA service area
- B.
The customers calls first
- C.
The rider has a guide dog
- D.
The fare will be returning to the city
Correct Answer
A. The suburb within the CTA service area -
- 27.
1. When interacting with a hearing impaired person, what should you do? A.
- A.
Speak in a normal tone
- B.
Shout so he/she hears you better
- C.
Ensure that the passenger can see your face and lips
- D.
Both A and C are correct
Correct Answer
D. Both A and C are correct -
- 28.
1. Which law in our state allows a person access to public places with a guide dog? A
- A.
The American with problems acts
- B.
The wheelchair law
- C.
The guide dog act
- D.
The white cane law
Correct Answer
D. The white cane law -
- 29.
1. How much may a single CTA – tap voucher be used for a cab fair?
- A.
Any one way fare
- B.
$10.00 plus tip
- C.
Up to $13.50 of taxicab meter fare for a single one way trip
- D.
$2.00 per mile
Correct Answer
C. Up to $13.50 of taxicab meter fare for a single one way trip -
- 30.
1. Tap vouchers may be used for payment of trips that originate and terminate in what geographical area? A.
- A.
No limits
- B.
Within Chicago city limits only
- C.
Suburbs only
- D.
In the city and suburbs
Correct Answer
B. Within Chicago city limits only -
- 31.
1. TAP vouchers are valid for A. B. C. D.
- A.
90 days
- B.
6 months
- C.
60 days
- D.
30 days
Correct Answer
B. 6 months -
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Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
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Current Version
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Feb 18, 2013Quiz Edited by
ProProfs Editorial Team -
May 27, 2012Quiz Created by
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