Regulation E Quiz 1

10 Questions  I  By Turdskin
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Legal Quizzes & Trivia
Regulation E

  
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Questions and Answers

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  • 1. 
    Regulation E does not include Money Markets?
    • A. 

      TRUE

    • B. 

      FALSE


  • 2. 
    NSF paid and daily negative balance fees are not included in Regulation E?
    • A. 

      TRUE

    • B. 

      FALSE


  • 3. 
    What percentage of NSF customers pay 80% of the income from ATM and Check Cards?
    • A. 

      10%

    • B. 

      30%

    • C. 

      50

    • D. 

      90%


  • 4. 
    Who should know about this regulation and be able to speak to customers about this regulation?
    • A. 

      Managers

    • B. 

      Supervisors

    • C. 

      Front line Staff

    • D. 

      Lenders

    • E. 

      All of the above


  • 5. 
    If talking to a priority 1-3 customer is going poorly, what should an employee do?
    • A. 

      Tell the customer they don't know what they're talking about

    • B. 

      Drop the conversation

    • C. 

      Escalate the customer to a manager, supervisor, or key person

    • D. 

      Curl up into a ball


  • 6. 
    When will the new Signature card and the new AIS be ready for use?
    • A. 

      It already is

    • B. 

      Hopefully never

    • C. 

      May 17th

    • D. 

      August 15th


  • 7. 
    Customers have the right to revoke their authorization decision?
    • A. 

      TRUE

    • B. 

      FALSE


  • 8. 
    How long could it take for authorization to occur on a customer's account if they previously did not authorize GCB to pay their ATM and Check Card purchases?
    • A. 

      As soon as the service request is submitted

    • B. 

      One statement cycle

    • C. 

      One business day

    • D. 

      Never; once they make a decision it is final, no exceptions


  • 9. 
    For existing customers, wat should be placed to communicate the customer's authorization decision to DAS?
    • A. 

      Instant message

    • B. 

      Email

    • C. 

      Call and leave them a message

    • D. 

      Service Request


  • 10. 
    Where can you access the Authorization notice for printing?
    • A. 

      Marketing>letters

    • B. 

      DAS>forms index

    • C. 

      Order from office services


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