Park Presentation Hygiene Spillage Coswp Test 2015

1.

What spillages do you use a Hygiene Pack for? (Choose 3 Answers)

A.

Wet Spillage (Drinks, Ice Cream)
B.

Vomit
C.

Blood
D.

Dry Spillage (Popcorn, Sweets)
E.

Faeces and Urine

Correct Answer(s)
B. Vomit
C. Blood
E. Faeces and Urine

2.

What Equipment/Chemicals do you need when attending to a Hygiene Spillage? (Choose 8 answers)

A.

PPE (Nitrile or Latex Gloves, Goggles, Dust Mask)
B.

Into WC Super
C.

Trigger bottle containing chlorinated water
D.

Sanitaire
E.

Bucket
F.

Compactor Sack
G.

Dust Pan and Brush
H.

Lobby Pan
I.

Blue Roll
J.

Oasis Pro 61D
K.

Wet Floor Sign
L.

Yellow Hygiene Bags

Correct Answer(s)
A. PPE (Nitrile or Latex Gloves, Goggles, Dust Mask)
C. Trigger bottle containing chlorinated water
D. Sanitaire
E. Bucket
G. Dust Pan and Brush
I. Blue Roll
K. Wet Floor Sign
L. Yellow Hygiene Bags

3.

What type of PPE do you use when cleaning a Hygiene Spillage? (Choose 3 answers)

A.

Latex or Nitrile (Not Vinyl) Gloves
B.

Dust Mask
C.

Full body suit
D.

Respirator Mask
E.

Goggles

Correct Answer(s)
A. Latex or Nitrile (Not Vinyl) Gloves
B. Dust Mask
E. Goggles

4.

When should you check stock levels, cleanliness and equipment of your Hygiene Pack? (Choose 2 answers)

A.

The next day
B.

Every 15 minutes
C.

After each use
D.

In the morning before the resort opens

Correct Answer(s)
C. After each use
D. In the morning before the resort opens

5.

Which of the following statements is the correct procedure when using Sanitaire? (Choose 1 answer)

A.

Wear PPE (Latex or Nitrile Gloves, Dust Mask and Goggles). Sprinkle the sanitaire from head height making sure that it covers as much ground as possible.
B.

Wear PPE (Latex or Nitrile Gloves, Dust Mask and Goggles). Sprinkle the sanitaire as close as the floor as possible to stop mist from blowing away. Ensure that you spread evenly on the spillage.
C.

Use a whole bottle of sanitaire per spillage to make sure everything has been covered.

Correct Answer
B. Wear PPE (Latex or Nitrile Gloves, Dust Mask and Goggles). Sprinkle the sanitaire as close as the floor as possible to stop mist from blowing away. Ensure that you spread evenly on the spillage.

6.

Which of the following statements is the correct procedure when using Chlorine Solution (Choose 1 answer)

A.

Wear PPE (Latex or Nitrile Gloves, Dust Mask and Goggles) after the sanitaire has been swept up, spray the chlorine close to the spillage. Afterwards ensure that the affected area is dry by using blue roll.
B.

Wear PPE (Latex or Nitrile Gloves, Dust Mask and Goggles) mix chlorine in with sanitaire for best results, leave the chlorine mixture on the floor to dry.
C.

Pour a whole bottle of chlorine on the affected area, let this dry.

Correct Answer
A. Wear PPE (Latex or Nitrile Gloves, Dust Mask and Goggles) after the sanitaire has been swept up, spray the chlorine close to the spillage. Afterwards ensure that the affected area is dry by using blue roll.

7.

What should you do with your Hygiene Pack after each use? (Choose 2 Answers)

A.

Clean it out using Oasis Pro 61D.
B.

Clean it out using Into WC Super
C.

Check stock levels and contact your Team Leader if you are low on stock.
D.

Leave it unattended

Correct Answer(s)
A. Clean it out using Oasis Pro 61D.
C. Check stock levels and contact your Team Leader if you are low on stock.

8.

What is the process of disposing a Hygiene Spillage? (Choose 1 answer)

A.

Use a compactor sack and put it in the Green Sulo Bin.
B.

Use a yellow Hygiene bag and put it in the Yellow Sulo Bin
C.

Use a yellow Hygine bag and put it in the Green Sulo Bin

Correct Answer
B. Use a yellow Hygiene bag and put it in the Yellow Sulo Bin

9.

What is the first step when dealing with a Hygiene Spillage? (Choose 1 answer)

A.

Carry the Equipment over to the spillage.
B.

Use the chemical on the spillage
C.

Put on the correct PPE
D.

Finish your bin run

Correct Answer
C. Put on the correct PPE

10.

What is the procedure when you have a hygiene spillage on a restaurant table whilst guests are still there? (Choose 4 answers)

A.

Clean the spillage whilst the guests are still sitting there.
B.

If possible remove the furniture from the restaurant to a BOH area.
C.

Ask the guests politely to move tables.
D.

When it is safe to (No Guests near) follow the hygiene procedures to clean the table ensuring that there are no chemicals left on the table.
E.

Leave the spillage until the guests have finished eating.
F.

Tell the food and beverage staff that it is their responsibility.
G.

Once finished, ensure that a food and beverage staff member is aware that the spillage has been cleared.

Correct Answer(s)
B. If possible remove the furniture from the restaurant to a BOH area.
C. Ask the guests politely to move tables.
D. When it is safe to (No Guests near) follow the hygiene procedures to clean the table ensuring that there are no chemicals left on the table.
G. Once finished, ensure that a food and beverage staff member is aware that the spillage has been cleared.

11.

What is the correct procedure when dealing with a hygiene spillage in a Ride area? (Choose 1 answer)

A.

After getting a hygiene pack, ensure that the spillage is dealt with quickly so that there will be little ride downtime.
B.

Contact your team leader or a Ride and Attractions member of staff. This is because it is a ride area and we are not allowed to enter.
C.

Attend the spillage, ensure that you are wearing the correct PPE (Latex or Nirtile Gloves, Dust Mask and Goggles). Spend a long time in clearing the spillage as it is on a ride where guests will be sitting.

Correct Answer
B. Contact your team leader or a Ride and Attractions member of staff. This is because it is a ride area and we are not allowed to enter.

12.

If a guest asks you to help them as they have a hygiene spill on their clothes. What do you do? (Choose 1 answer)

A.

Explain to the guest that you cannot use any chemicals on their clothes. Offer the guest some blue roll and advise them to go to guest services (HeartLake City or Beginning).
B.

Tell the guests that you cannot do anything and carry on with your duties.
C.

Use chlorinated water ONLY on the guests clothes, whilst explaining that it could damage the guests clothes.

Correct Answer
A. Explain to the guest that you cannot use any chemicals on their clothes. Offer the guest some blue roll and advise them to go to guest services (HeartLake City or Beginning).