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This quiz is to test the knowledge of anyone looking to become a resident manager for an apartment community.

Questions and Answers

1.

How should service requests be completed?
- A.
  
  In alphabetical order
- B.
  
  In the order the maintenance supervisor decides, with emergencies taking precedence.
- C.
  
  Easiest to hardest
- D.
  
  Hardest to easiest
Correct Answer
B. In the order the maintenance supervisor decides, with emergencies taking precedence.
2.

When should curb appeal be addressed?
- A.
  
  Every morning
- B.
  
  When you have time
- C.
  
  Noon & end of day
- D.
  
  A and C
Correct Answer
D. A and C
3.

Vendors who work regularly at your community should be given the authority to do what?
- A.
  
  Access keys to vacant apartments on their own
- B.
  
  Charge needed supplies to the community account
- C.
  
  Have access to the maintenance shop supplies and work space
- D.
  
  None of the above
Correct Answer
D. None of the above
4.

It is okay to give someone a key to a resident's apartment if you recognize them and know they are friends or staying with the resident.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
5.

Guest cards should have which of the following?
- A.
  
  Qualifying notes such as whether or not the prospect can afford the rent
- B.
  
  Race, age and job information for the prospect
- C.
  
  How many children will be living in the apartment
- D.
  
  Follow up information including where a prospect leased, if not with you
Correct Answer
D. Follow up information including where a prospect leased, if not with you
6.

When talking to a prospect, you should always _____________________.
- A.
  
  Interrupt.
- B.
  
  Be working.
- C.
  
  Smile.
- D.
  
  Express your thoughts.
Correct Answer
C. Smile.
7.

Always refrain from referring your prospect to a sister property, they might rent there.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
8.

The Rental Agreement is a ____________ _____________.
- A.
  
  Legal Document.
- B.
  
  Government Form.
- C.
  
  City Requirement.
- D.
  
  Legitimate Transcript.
Correct Answer
A. Legal Document.
9.

Is it true that resident managers can accept personal checks for security deposits and rent?
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
10.

Always paint a unit complete even if it does not need it so the new resident has a new paint job.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
11.

Always change the ____________ immediately at the time of move out.
- A.
  
  Carpet
- B.
  
  Locks
- C.
  
  Blinds
- D.
  
  Kitchen faucet
Correct Answer
B. Locks
12.

Traffic logs have nothing to do with future marketing plans.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
13.

__________ has a proven track record of success in improving performance in a variety of settings.
- A.
  
  Goal setting
- B.
  
  Forced distribution
- C.
  
  Taking risks
- D.
  
  Negative reinforcement
Correct Answer
A. Goal setting
14.

When screening a tenant, you may discriminate for the reasons
- A.
  
  Citizenship
- B.
  
  Prospective Tenant has a disability
- C.
  
  Water bed
- D.
  
  None of the above
Correct Answer
D. None of the above
15.

Leasing an apartment has nothing to do with sales.
- A.
  
  True
- B.
  
  False
Correct Answer
B. False
16.

Using a 30 day divider for a month. If a new resident is moving in on April 19. The the prorate for the 12 days of rent for April on a apartment with a market rent of $1200 will be _____.
- A.
  
  430
- B.
  
  460
- C.
  
  480
- D.
  
  500
Correct Answer
C. 480
17.

Using the same 30 day divider for a month. If a current resident is moving out on June 14. The prorate for the rent due on the 14 days of June on a apartment with a market rent of $1200 will be _______.
- A.
  
  500
- B.
  
  560
- C.
  
  600
- D.
  
  660
Correct Answer
B. 560
18.

In a sales driven position such as a leasing consultant or resident manager. An important part of the sales process is to _______________.
- A.
  
  Close the sale
- B.
  
  Follow up
- C.
  
  Let the apartment rent it self
- D.
  
  Both A and B
Correct Answer
D. Both A and B
19.

When showing an apartment you should.
- A.
  
  Open the door and wait outside.
- B.
  
  Be interactive and show all the great features of the unit as well as the community.
- C.
  
  Keep talking and they will rent from you.
- D.
  
  Both A and C
Correct Answer
B. Be interactive and show all the great features of the unit as well as the community.
20.

When filling out an application you should.
- A.
  
  Check to see if it is signed.
- B.
  
  Check to see that it is filled out completely.
- C.
  
  Check to see that all blanks are filled.
- D.
  
  All of the above.
Correct Answer
D. All of the above.
21.

When a resident calls you with a maintenance emergency you should.
- A.
  
  Wait till the next business day to address this.
- B.
  
  Call your supervisor or on-call supervisor immediately.
- C.
  
  Tell the resident to give it to you in writing.
- D.
  
  Send an email to the maintenance department.
Correct Answer
B. Call your supervisor or on-call supervisor immediately.
22.

If you miss a phone call you should retrieve the message left on the voicemail.
- A.
  
  Within 24 hours.
- B.
  
  Soon as possible
- C.
  
  Just call back the number on the caller ID.
- D.
  
  Within 12 hours.
Correct Answer
B. Soon as possible
23.

When creating rapport you should.
- A.
  
  Ask open ended questions.
- B.
  
  Keep talking about yourself.
- C.
  
  Share a bad experience.
- D.
  
  Laugh at everything they say.
Correct Answer
A. Ask open ended questions.
24.

Select the correct spelling.
- A.
  
  Avalable
- B.
  
  Available
- C.
  
  Availeble
- D.
  
  Avalible
Correct Answer
B. Available
25.

Select the correct spelling.
- A.
  
  Apertments
- B.
  
  Apartiments
- C.
  
  Apartments
- D.
  
  Apartaments
Correct Answer
C. Apartments
26.

Select the correct spelling
- A.
  
  Maintenence
- B.
  
  Maintanance
- C.
  
  Mainatenance
- D.
  
  Maintenance
Correct Answer
D. Maintenance
27.

Select the correct spelling
- A.
  
  Luxurious
- B.
  
  Luxrious
- C.
  
  Luxarious
- D.
  
  Luxuarious
Correct Answer
A. Luxurious
28.

Select the correct spelling.
- A.
  
  Supervizor
- B.
  
  Supervisor
- C.
  
  Supervisar
- D.
  
  Supervicer
Correct Answer
B. Supervisor
29.

Select the correcet spelling.
- A.
  
  Controled
- B.
  
  Contrroled
- C.
  
  Controlled
- D.
  
  Controllad
Correct Answer
C. Controlled
30.

In a few words please explain what "going the extra mile" in customer service means to you. (Note that his will not affect the score of this quiz).

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

Current Version
Feb 14, 2013

Quiz Edited by
ProProfs Editorial Team
Mar 26, 2012

Quiz Created by
CarloInc

On-site Property Manager

How should service requests be completed?

When should curb appeal be addressed?

Vendors who work regularly at your community should be given the authority to do what?

It is okay to give someone a key to a resident's apartment if you recognize them and know they are friends or staying with the resident.

Guest cards should have which of the following?

When talking to a prospect, you should always _____________________.

Always refrain from referring your prospect to a sister property, they might rent there.

The Rental Agreement is a _.

Is it true that resident managers can accept personal checks for security deposits and rent?

Always paint a unit complete even if it does not need it so the new resident has a new paint job.

Always change the ____________ immediately at the time of move out.

Traffic logs have nothing to do with future marketing plans.

__________ has a proven track record of success in improving performance in a variety of settings.

When screening a tenant, you may discriminate for the reasons

Leasing an apartment has nothing to do with sales.

Using a 30 day divider for a month. If a new resident is moving in on April 19. The the prorate for the 12 days of rent for April on a apartment with a market rent of $1200 will be _____.

Using the same 30 day divider for a month. If a current resident is moving out on June 14. The prorate for the rent due on the 14 days of June on a apartment with a market rent of $1200 will be _______.

In a sales driven position such as a leasing consultant or resident manager. An important part of the sales process is to _______________.

When showing an apartment you should.

When filling out an application you should.

When a resident calls you with a maintenance emergency you should.

If you miss a phone call you should retrieve the message left on the voicemail.

When creating rapport you should.

Select the correct spelling.

Select the correct spelling.

Select the correct spelling

Select the correct spelling

Select the correct spelling.

Select the correcet spelling.

In a few words please explain what "going the extra mile" in customer service means to you. (Note that his will not affect the score of this quiz).

On-site Property Manager

How should service requests be completed?

When should curb appeal be addressed?

Vendors who work regularly at your community should be given the authority to do what?

It is okay to give someone a key to a resident's apartment if you recognize them and know they are friends or staying with the resident.

Guest cards should have which of the following?

When talking to a prospect, you should always _____________________.

Always refrain from referring your prospect to a sister property, they might rent there.

The Rental Agreement is a ____________ _____________.

Is it true that resident managers can accept personal checks for security deposits and rent?

Always paint a unit complete even if it does not need it so the new resident has a new paint job.

Always change the ____________ immediately at the time of move out.

Traffic logs have nothing to do with future marketing plans.

__________ has a proven track record of success in improving performance in a variety of settings.

When screening a tenant, you may discriminate for the reasons

Leasing an apartment has nothing to do with sales.

Using a 30 day divider for a month. If a new resident is moving in on April 19. The the prorate for the 12 days of rent for April on a apartment with a market rent of $1200 will be _____.

Using the same 30 day divider for a month. If a current resident is moving out on June 14. The prorate for the rent due on the 14 days of June on a apartment with a market rent of $1200 will be _______.

In a sales driven position such as a leasing consultant or resident manager. An important part of the sales process is to _______________.

When showing an apartment you should.

When filling out an application you should.

When a resident calls you with a maintenance emergency you should.

If you miss a phone call you should retrieve the message left on the voicemail.

When creating rapport you should.

Select the correct spelling.

Select the correct spelling.

Select the correct spelling

Select the correct spelling

Select the correct spelling.

Select the correcet spelling.

In a few words please explain what "going the extra mile" in customer service means to you. (Note that his will not affect the score of this quiz).

The Rental Agreement is a _.