My Study Of A Plus Exam 3
Practice questions for 2009 a+ exam.
- 1.
Which of the following is a benefit of using a password generator?
- A.
Generators create new passwords every time a user signs in to prevent social engineering.
- B.
Generators eliminate the requirement to establish log-in attempt limitations.
- C.
Generators extend the requirement to periodically change passwords.
- D.
Generators eliminate ausers tendency to create passwords that can be a security liability.
Correct Answer
D. Generators eliminate ausers tendency to create passwords that can be a security liability. -
- 2.
Which of the following describes the random access memory limitations with Vista 32-bit operating system?
- A.
2GB
- B.
4GB
- C.
8GB
- D.
128GB
Correct Answer
B. 4GB -
- 3.
Which of the following describes the S-video mini-DIN connector on laptops?
- A.
Allows a LCD projectors output to display on a laptops screen
- B.
Allows analog video output to a variety of devices
- C.
Allows digital video to a variety of devices
- D.
Allows digital video and audio to a variety of devices
Correct Answer
B. Allows analog video output to a variety of devices -
- 4.
Which of the following components should be in contact with thermal compound? (Select TWO).
- A.
Motherboard
- B.
Fan
- C.
Heatsink
- D.
CPU
- E.
Capacitors
Correct Answer(s)
C. Heatsink
D. CPU -
- 5.
Which of the following components prevents a motherboard from making electrical contact with the case it is in?
- A.
Riser cards
- B.
Standoffs
- C.
Screws
- D.
Daughterboard
Correct Answer
B. Standoffs -
- 6.
Which of the following Internet connectivity methods MOST commonly uses the PPPoE authentication method?
- A.
Dial-up
- B.
Cable
- C.
DSL
- D.
Satellite
Correct Answer
C. DSL -
- 7.
In which of the following locations can a browser pull files in order to avoid pulling them from the Internet?
- A.
Temporary Internet Files
- B.
Browser Plug-Ins
- C.
Downloaded Program Files
- D.
Windows Temporary Files
Correct Answer
A. Temporary Internet Files -
- 8.
Which of the following addresses would be assigned by APIPA?
- A.
169.254.0.15
- B.
10.0.0.25
- C.
172.16.1.15
- D.
192.168.0.15
Correct Answer
A. 169.254.0.15 -
- 9.
Which of the following BEST describes a Trojan horse?
- A.
Malicious software that monitors Internet surfing habits
- B.
Malicious software that is self-replicating and self-propagating
- C.
Malicious software attached to another piece of software
- D.
Malicious software attached to an incoming email
Correct Answer
C. Malicious software attached to another piece of software -
- 10.
Which of the following BEST describes a worm?
- A.
Malicious software that is self-replicating and self-propagating
- B.
Malicious software that changes theusers home page
- C.
Malicious software attached to another piece of software
- D.
Malicious software that monitors Internet surfing habits
Correct Answer
A. Malicious software that is self-replicating and self-propagating -
- 11.
Which of the following BEST describes the function of ECC in a RAM module?
- A.
Ability to bypass the IRQ channels to work directly with the CPU
- B.
Ability to detect hardware incompatibilities and resolve them
- C.
Ability to detect and correct single bit errors in memory
- D.
Ability to use varying levels of voltage for power saving
Correct Answer
C. Ability to detect and correct single bit errors in memory -
- 12.
Which of the following devices would enable a user to use multiple computers with a single monitor?
- A.
KVM
- B.
USB hub
- C.
Graphics adaptor
- D.
Capture card
Correct Answer
A. KVM -
- 13.
An external hard drive installation has caused a system to crash. Which of the following would be the BEST startup selection?
- A.
Debugging Mode
- B.
Safe Mode with Command Prompt
- C.
Last Known Good Configuration
- D.
Active Directory Restore Mode
Correct Answer
C. Last Known Good Configuration -
- 14.
A technician is upgrading a computer for a customer that wishes to have faster than 54MB/s wireless LAN connection. Which of the following standards should the technician upgrade to?
- A.
802.11g wireless card
- B.
802.11n wireless card
- C.
802.11a wireless card
- D.
802.11b wireless card
Correct Answer
B. 802.11n wireless card -
- 15.
A system is malfunctioning and the technician has asked the user about any recent changes to the system. Before the technician performs any diagnostics which of the following actions should the technician take?
- A.
Run a power supply test.
- B.
Run a backup routine.
- C.
Apply the latest service pack.
- D.
Boot into Safe Mode.
Correct Answer
B. Run a backup routine. -
- 16.
A technician has asked a user about any recent changes to a system and was able to backup all the important data prior to troubleshooting. Which of the following should the technician do NEXT?
- A.
Create a checklist of the most likely issues.
- B.
Update all software to determine if this corrects the problem.
- C.
Check the security log for error codes.
- D.
Restore the backup to a new hard drive.
Correct Answer
A. Create a checklist of the most likely issues. -
- 17.
A customer receives a bluescreen message. The customer asks the technician, What is a bluescreen message? How should the technician respond?
- A.
Explain that it is a message that assists in identifying problems based on the error code.
- B.
Explain that it is difficult to tell what is wrong without accessing the Microsoft Knowledge Base and looking up the specific code.
- C.
Tell the customer that abluescreen is another name for stop error.
- D.
Tell the customer that abluescreen message means their data is lost and the operating system needs to be updated.
Correct Answer
A. Explain that it is a message that assists in identifying problems based on the error code. -
- 18.
A technician hears a sound that resembles a ticking clock coming from a system. Which of the following is MOST likely causing the sound?
- A.
Under powered fan
- B.
Failed fan
- C.
System clock feature
- D.
Failing hard drive
Correct Answer
D. Failing hard drive -
- 19.
Which of the following will BEST prevent theft of monitors and laptops?
- A.
Logical Token
- B.
Pad locks
- C.
RSA keys
- D.
Cable locks
Correct Answer
D. Cable locks -
- 20.
A customer has a 12 laptop computer. In the office they want to use a 24 LCD monitor, full size keyboard, and a regular mouse without having to connect all of the devices each time. Which of the following will allow this functionality?
- A.
Docking station
- B.
Daisy chain
- C.
Network Hub
- D.
Crossover cable
Correct Answer
A. Docking station -
- 21.
A customer states they want a new hard drive that is resistant to shock. Which of the following can be installed to accommodate the customers request?
- A.
PATA hard drive
- B.
SATA hard drive with a rubber gasket
- C.
Solid state hard drive
- D.
SCSI drive with properly terminated ends
Correct Answer
C. Solid state hard drive -
- 22.
Which of the following is part of the TCP/IP network configuration? (Select TWO).
- A.
AppleTalk
- B.
DHCP
- C.
IPX/SPX
- D.
DNS
- E.
NetBEUI
Correct Answer(s)
B. DHCP
D. DNS -
- 23.
Which of the following BEST describes what a VPN is?
- A.
A testing protocol to verify the strength of a security infrastructure using mock intrusion attacks.
- B.
A private network between two computers using wireless cards without using a wireless access point between them.
- C.
A secured line of communication between two points through a public network.
- D.
A networking protocol used for the propagation of virus data to ensure anti-virus is up to date.
Correct Answer
C. A secured line of communication between two points through a public network. -
- 24.
When performing a Windows installation on a computer that has its hard drives connected to a new SATA card, which of the following must be performed for the installation to be successful?
- A.
Use the Windows XP Professional for SATA card support feature when installing Windows.
- B.
Create a utilities partition on the hard disk prior to OS install.
- C.
Disable the system BIOS so the SATA card can take boot precedence.
- D.
Press F6 when prompted to load the additional drivers.
Correct Answer
D. Press F6 when prompted to load the additional drivers. -
- 25.
Which of the following should be plugged into a UPS located at a users desk? (Select THREE).
- A.
Laser Printer
- B.
Monitor
- C.
Laptop AC Adapter
- D.
Portable Heater
- E.
Computer
Correct Answer(s)
B. Monitor
C. Laptop AC Adapter
E. Computer -
- 26.
Which of the following slot types has the GREATEST peak bandwidth?
- A.
ISA
- B.
PCIe
- C.
AGP
- D.
PCI-X
Correct Answer
B. PCIe -
- 27.
Which of the following is the proper way to enter the Windows Advanced options menu?
- A.
Midway through Windows loading, power cycle the system.
- B.
Press F8 after POST but before Windows begins to load.
- C.
Edit the config.sys file that is located on the root directory.
- D.
Enter System Configuration Utility and select Startup Menu.
Correct Answer
B. Press F8 after POST but before Windows begins to load. -
- 28.
A client receives an email stating that their online auction has been compromised. It says that they need to login and change their old username, password along with all of their account information. Which of the following is this an example of?
- A.
Phishing
- B.
Botnet attack
- C.
Spyware
- D.
Trojan
Correct Answer
A. Phishing -
- 29.
Which of the following wireless technologies has a maximum range of 30 feet (9 meters)?
- A.
802.11b
- B.
Bluetooth 2.0
- C.
Infrared
- D.
802.11a
Correct Answer
B. Bluetooth 2.0 -
- 30.
Which of the following I/O devices can be daisy chained together, but has to be terminated at the last device?
- A.
USB
- B.
SCSI
- C.
Serial
- D.
Parallel
Correct Answer
B. SCSI -
- 31.
Which of the following connectors would plug into a 56K dial-up modem?
- A.
RJ-11
- B.
BNC
- C.
RJ-45
- D.
ST
Correct Answer
A. RJ-11 -
- 32.
In a Windows machine, which of the following locations can a programs executable file be typed in and launched from?
- A.
From the system configuration utility
- B.
From the MMC snap-in
- C.
From the start command window
- D.
From Administrator tools in the control panel
Correct Answer
C. From the start command window -
- 33.
In Windows XP, which of the following can the technician use to stop a program from loading at startup? (Select TWO).
- A.
Event Viewer
- B.
Registry
- C.
Performance Monitor
- D.
MSCONFIG
- E.
Net stop
Correct Answer(s)
B. Registry
D. MSCONFIG -
- 34.
A corporate office user reports that they are unable to print to a locally connected printer. Which of the following is the BEST response from the technician?
- A.
Can I redirect your computer to a network printer until a technician can repair the problem?
- B.
Have you removed and replaced the printer drivers already?
- C.
I will dispatch a technician as soon as possible but there are a number of jobs ahead of you.
- D.
Select Start; type CMD in the run line; when the black window opens, type print lpt1 in the box.
Correct Answer
A. Can I redirect your computer to a network printer until a technician can repair the problem? -
- 35.
A user reports that they have not heard from the help desk since calling in a problem two days ago. Which of the following is the BEST response?
- A.
Inform the user that a technician will be out to resolve their problem shortly.
- B.
Inform the user that there is no record of the prior call.
- C.
Close existing ticket and open a new trouble ticket for the user.
- D.
Inform the user that the problem will be escalated to a supervisor for resolution.
Correct Answer
D. Inform the user that the problem will be escalated to a supervisor for resolution. -
- 36.
Which of the following is the proper technique for cleaning the inside of a desktop computer with a can of compressed air?
- A.
Leave the unit powered up so that any issues with cleaning can be immediately realized.
- B.
Unplug the power cable, remove all the components inside the case and spray each one separately.
- C.
Unplug the power cable, remove the cover, hold the can upright and spray.
- D.
Unplug the power cable, remove the cover, remove all components, hold the can upside down and spray.
Correct Answer
C. Unplug the power cable, remove the cover, hold the can upright and spray. -
- 37.
Which of the following tools can protect a workstation against ESD? (Select TWO).
- A.
Thermal transfer compound
- B.
GrounD.fault isolation outlet
- C.
Anti-static wrist strap
- D.
Anti-static mat
- E.
Anti-magnetic screwdrivers
Correct Answer(s)
C. Anti-static wrist strap
D. Anti-static mat -
- 38.
Memory was added to a Windows laptop and upon booting up, the BIOS only reports the original memory amount. Which of the following are the MOST likely issues? (Select TWO).
- A.
Memory mismatch.
- B.
Memory size needs to be adjusted in Device Manager.
- C.
Memory brand is different than the computer.
- D.
Operating system does not recognize the additional memory.
- E.
Memory is defective.
Correct Answer(s)
A. Memory mismatch.
E. Memory is defective. -
- 39.
A user reports that their laptop has frozen up and will not shut down or log off. The technician removed the external power adapter and held the power button down for ten seconds but the problem still exists. Which of the following should the technician do NEXT?
- A.
Remove the CMOS battery.
- B.
Disconnect all external devices.
- C.
Remove the internal main battery.
- D.
Wait until the main battery is exhausted and then remove.
Correct Answer
C. Remove the internal main battery. -
- 40.
The fan on a power supply is not working. Which of the following is the BEST course of action?
- A.
Replace then entire power supply
- B.
Continue using the power supply until it fails.
- C.
Verify the voltage powering the fan.
- D.
Replace the fan.
Correct Answer
A. Replace then entire power supply -
- 41.
In which of the following situations would a voltage switch on a power supply need to be changed?
- A.
When putting a PC into long-term storage
- B.
When traveling to other countries
- C.
When troubleshooting power issues
- D.
When installing more powerful components
Correct Answer
B. When traveling to other countries -
- 42.
Which of the following stores information for faster access on a CPU?
- A.
Front side bus
- B.
Removable storage
- C.
Cache
- D.
RAM
Correct Answer
C. Cache -
- 43.
Which of the following adapter cards should be installed so a PC can use RAID? (Select TWO).
- A.
USB
- B.
SATA
- C.
Serial
- D.
SCSI
- E.
IEEE 1394
Correct Answer(s)
B. SATA
D. SCSI -
- 44.
Which of the following BEST describes how a thermal transfer printer works?
- A.
Toner sticks to photoconductive areas on a drum.
- B.
Small wires impact and squeeze ink from a ribbon.
- C.
Heat from theprinthead transfers an image onto the paper.
- D.
Heat from theprinthead boils a water-based ink.
Correct Answer
C. Heat from theprinthead transfers an image onto the paper. -
- 45.
Which of the following BEST describes how an impact printer works?
- A.
Heat from theprinthead boils a water-based ink.
- B.
Small wires strike and transfer ink from a ribbon.
- C.
Heat from theprinthead melts the ink onto the paper.
- D.
Toner sticks to photoconductive areas on a drum.
Correct Answer
B. Small wires strike and transfer ink from a ribbon. -
- 46.
Which of the following is the MOST likely power source for a desktop computer?
- A.
Switching-mode power supply
- B.
Linear power supply
- C.
Nickel cadmium cell
- D.
Lithium ion cell
Correct Answer
A. Switching-mode power supply -
- 47.
Which of the following is the maximum speed at which a standard CD.ROM can be read?
- A.
24x
- B.
32x
- C.
48x
- D.
52x
Correct Answer
D. 52x -
- 48.
Which of the following hardware features controls power management?
- A.
ODBC
- B.
ACPI
- C.
IRQ
- D.
IMAPI
Correct Answer
B. ACPI -
- 49.
A user wants to add an additional network connection to their laptop. Which of the following bus slots will a laptop MOST likely have available to support a new NIC?
- A.
SATA
- B.
AGP
- C.
SODIMM
- D.
PCMCIA
Correct Answer
D. PCMCIA -
- 50.
A technician arrives to resolve a customer issue. Although the technician has immediately responded to the dispatch, the technician finds the customer extremely angry that it has taken over four hours for a response. Which of the following is the BEST course of action for the technician to take to resolve the issue?
- A.
Empathize with the customer then focus on completing the task in an expedited manner. Upon response time.
- B.
Empathize with thecustomers urgency and explain that there have been problems with the call tracking system for weeks. Make sure the customer is aware that the current service level agreement allows for an eight hour response.
- C.
Focus on completing the task in an expedited manner. Upon closure, document the situation and inform management that thecustomers behavior was undesirable
- D.
Contact the dispatch team immediately and request to speak to a manager to determine the breakdown in response time.
Correct Answer
A. Empathize with the customer then focus on completing the task in an expedited manner. Upon response time. -
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