Mcdonlads Customer Service
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A customer service questionare for mcdonalds Crew Members. Do you know what true customer service means?
- 1.
Who are the most importaint people in the restaurant?
- A.
Crew members
- B.
Managers
- C.
Customers
- D.
Proprietors
Correct Answer
C. Customers -
- 2.
What is the main reason we keep the dining room clean?
- A.
Because the managers get angry if we dont keep it clean.
- B.
In case we get a spot check from head office
- C.
Customers enjoy a clean place to eat
- D.
Becasue the policy says we have to keep it clean.
Correct Answer
C. Customers enjoy a clean place to eat -
- 3.
Which of the following are importaint? (you can select more then one)
- A.
Great quality food.
- B.
Positive customer communication
- C.
Quick service
- D.
Clean restaurant
Correct Answer(s)
A. Great quality food.
B. Positive customer communication
C. Quick service
D. Clean restaurant -
- 4.
How should you greet a customer on front counter?
- A.
*hand up* hey! anyone ready to order?
- B.
(say nothing wait untill they come over)
- C.
*Hand up* could i help anyone at all?
- D.
Can i help you?
Correct Answer
C. *Hand up* could i help anyone at all? -
- 5.
When do we use the wet floor sign?
- A.
Only when we do a full mop of the floor
- B.
If there any spills on the floor or if you are doing any mopping.
- C.
If theres been a spill.
- D.
Only if theres a flood in the toilets.
Correct Answer
B. If there any spills on the floor or if you are doing any mopping. -
- 6.
How do you greet somone on drive through?
- A.
"welcome to McDonalds, what can i get for you today"
- B.
"what can i get ya?"
- C.
"welcome to Maccas, can i help you?"
- D.
"what can i get you"
Correct Answer
A. "welcome to McDonalds, what can i get for you today" -
- 7.
If there is a wait on a part of a meal (e.g. 1 minute on apple pies) do you....
- A.
Just wait for the pie to cook then place it on the tray
- B.
Let the customer know theres a 1 minute wait on apple pies
- C.
Yell at the kitchen staff
- D.
Let the customer know theres a short wait on the pies and invite them to sit down and you will bring out the apple pie
Correct Answer
D. Let the customer know theres a short wait on the pies and invite them to sit down and you will bring out the apple pie -
- 8.
How do we bring out food to a customer?
- A.
Use a tray if its more then 1 item
- B.
Just carry it over
- C.
Carry it over any way you want but it should be advoided as it wastes time
- D.
Always use a tray.
Correct Answer
D. Always use a tray. -
- 9.
If a burger/fries/nuggets looks a bit below quality should you?....
- A.
Just fix it your self so the customer wont notice
- B.
NEVER touch the food, just hand it over as is, it all tastes the same anyway.
- C.
Serve it but aplologise to the customer and say we have trainees in the back.
- D.
Ask the kitchen to fix it, if not replace it with a new buger/fries/nuggets
Correct Answer
D. Ask the kitchen to fix it, if not replace it with a new buger/fries/nuggets -
- 10.
Should you ever agrue with a customer?
- A.
Never,listen to the customer, try to fix the problem if its simple (missing drink e.g.) otherwise get a manager and always be polite
- B.
Only if you are SURE you are in the right. the manager will back you up.
- C.
Try to get the customer to accept the error, mcdonlads can`t afford to just keep replacing bugers.
- D.
Just stop the customer before they finish speaking and grab a manager.
Correct Answer
A. Never,listen to the customer, try to fix the problem if its simple (missing drink e.g.) otherwise get a manager and always be polite -
- 11.
A little old lady is taking AGES to order and is slowing down your target times...
- A.
Tell her shes taking too long and other customers need to order.
- B.
Be pantient, slow down and take the order, thank her and farewell her properly.
- C.
Try to close the sale by saying "ok, was that eat in or take away?"
- D.
Talk faster, it will automaticly speed up the customer.
Correct Answer
B. Be pantient, slow down and take the order, thank her and farewell her properly. -
- 12.
What must you ALWAYS have start of shift?
- A.
Clean and ironed uniform, hat ,special award badges.
- B.
Uniform, hat, name badge, clean shoes, pen.
- C.
Clean and ironed uniform, hat, name badge, clean shoes, pen (if your on front counter)
- D.
Clean and ironed uniform, hat, name badge, clean shoes.
Correct Answer
C. Clean and ironed uniform, hat, name badge, clean shoes, pen (if your on front counter) -
- 13.
A little boy has dropped his drink on the floor whats the first thing you do?
- A.
Replace the drink
- B.
Put a safety sign up
- C.
Just tell a manager
- D.
Apologise and ask the manager if we can replace it
Correct Answer
B. Put a safety sign up -
- 14.
With 5 people on front counter where should they be (assuming theres only 2 working registers and its rush hour)?
- A.
2 anchors, 2 backing up register A and 1 backing up register B
- B.
2 anchors and the 3 jsut backing up where ever.
- C.
2 anchors, 1 backup and 2 on drink draw
- D.
2 people anchor, 2 people backing up and one person on drink draw.
Correct Answer
D. 2 people anchor, 2 people backing up and one person on drink draw. -
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Jun 19, 2020Quiz Edited by
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May 08, 2009Quiz Created by
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