A+it_technichian
34 Questions
| Attempts: 2248
 this quiz is based on the A+ IT Technician
Questions and Answers
- 1.
A user contacts you saying that she is having problems accessing a file. She tells you that she was working on the file yesterday, deleted it by mistake, and wants to recover the file. She has experienced this issue before and was provided with steps to recover the file. However, since then she has misplaced the steps, does not remember how to do it, and is a little frustrated. What should you do in this case? Choose the best option(s) from those listed below.
- A.
Tell the user that you are not familiar with the recovery process.
- B.
Ask the user if she knows where she placed the steps to recover the file.
- C.
Tell the user that you can recover the file and will provide the steps for future reference.
- D.
Provide the user with a document that includes the steps.
Correct Answer
C. Tell the user that you can recover the file and will provide the steps for future reference.Explanation
When dealing with a user you should avoid minimizing the user's issue. In cases where users are experiencing issues, they rely on the technician(s) to resolve or help them resolve the issues. Focus on the user and let the user know that you are eager and willing to help.Rate this question:
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- 2.
You are a computer technician at a busy computer sales company. A customer brings in an older computer that they have been using at home. Since their current hard drive is full, they would like you to add an additional hard drive to increase the computer's storage capacity. What type of hard drive are you MOST likely to install? Choose the best option(s) from those listed below.
- A.
Parallel ATA
- B.
Serial ATA
- C.
SCSI
- D.
External USB
Correct Answer
A. Parallel ATAExplanation
Until recently, almost all computers used Parallel Advanced Technology Attachment (ATA) hard drives. Parallel ATA drives can be identified by the 40 pin connector used on both the drive and the motherboard to transfer data as well as the 4 pin molex power connector used to provide the drive with power.
Incorrect Option(s):
b) Serial ATA - Serial ATA hard drives were first introduced in 2003, and are used in most modern computers. They have faster data transfer speeds than Parallel ATA drives and can be identified by their 7 pin data cable and 15 pin power cable.
c) SCSI - Small Computer System Interface (SCSI) hard drives were a high performance alternative to Parallel ATA drives used primarily in servers and high performance workstations. SCSI has been effectively replaced by Serial ATA in newer computers.
d) External USB - External Universal Serial Bus (USB) hard drives are more expensive than internal Parallel ATA or Serial ATA hard drives. They also take up room outside of the computer and require an external power source. An external USB hard drive would be a good choice for someone who needed to transport a large number of files from one place to another.Rate this question:
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- 3.
You are the computer technician for your company. One of the employees calls you and says that the computer acting as the department's print server will not turn on. After troubleshooting the problem, you determine that the server's power supply no longer works. The power supply connects to the motherboard using a single connector. What type of power supply will you need to replace the broken one? Choose the best option(s) from those listed below.
- A.
AT
- B.
ATX
- C.
MicroATX
- D.
SATA
Correct Answer
B. ATXExplanation
Advanced Technology Extended (ATX) power supplies connect to the motherboard using a single 20 wire connector. The connector arranges the wires in two rows of ten and includes a clip. The clip secures the connector to the motherboard and prevents it from being connected incorrectly.
Incorrect Option(s):
a) AT - Advanced Technology (AT) power supplies use two, almost identical, six pin connectors to connect to the motherboard. The power connectors on an AT power supply must be connected to the board with the black wires on each next to each other (in the middle) or else the system could be damaged.
c) MicroATX - MicroATX is a motherboard form factor similar to an ATX motherboard, but smaller. These motherboards are generally used in small form factor or specialty computers and use an ATX power supply just like an ATX motherboard.
d) SATA - Serial Advanced Technology Attachment (SATA) is a computer bus that is used primarily with newer hard drives. SATA devices may require a power supply with special SATA power connectors on it, but these can be found on newer ATX power supplies.Rate this question:
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- 4.
Your boss has just purchased a new digital camera. He calls you into his office and tells you that the pictures take a long time to transfer from the camera to his computer. Upon inspection, you realize that the camera uses Universal Serial Bus (USB) 2.0, and the computer that your boss uses only has USB 1.1 ports. What should you do to allow your boss to transfer pictures from the camera to his computer faster? Choose the best option(s) from those listed below.
- A.
Obtain a serial cable for the camera.
- B.
Replace the computer with one that has a USB 2.0 port.
- C.
Connect the camera to your computer and save the pictures to a shared folder.
- D.
Install a USB 2.0 adapter card in the computer.
Correct Answer
D. Install a USB 2.0 adapter card in the computer.Explanation
Although all newer computers come with USB 2.0 ports, some older motherboards may only have USB 1.1 ports. You can add USB 2.0 ports by installing a USB 2.0 adapter card in the computer. These cards generally consist of three or four external USB 2.0 ports, one internal port, and use a Peripheral Component Interconnect (PCI) slot.
Incorrect Option(s):
a) Obtain a serial cable for the camera. - Serial cables transfer data much slower than USB. Serial is a legacy technology that was used before the invention of USB and is found on newer computers for backwards compatibility.
b) Replace the computer with one that has a USB 2.0 port. - This option would be very costly and unnecessary. There is nothing wrong with the current computer, so replacing the whole system is not recommended.
c) Connect the camera to your computer and save the pictures to a shared folder. - This would require you to perform the transfers whenever your boss wanted to retrieve pictures from his camera. Not only would it waste time, but it could also give other users on the network access to the pictures.Rate this question:
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- 5.
You have just purchased a new application that requires extensive video resources. Your system currently uses on-board video that shares 32 MB of system Random Access Memory (RAM). The new application requires a minimum of 64 MB of video RAM to run. What should you do to be able to run the new application? Choose the best option(s) from those listed below.
- A.
Upgrade the system's Basic Input Output System (BIOS) to allow for more memory to be shared with the on-board video.
- B.
Increase the size of the systems pagefile by 32 MB.
- C.
Install a video adapter card in an available Peripheral Component Interconnect Express (PCIe) or Accelerated Graphics Port (AGP) slot.
- D.
Replace the system's motherboard with one that supports 64 MB of shared RAM for video.
Correct Answer
C. Install a video adapter card in an available Peripheral Component Interconnect Express (PCIe) or Accelerated Graphics Port (AGP) slot.Explanation
Installing a video adapter card would be the least time consuming, and most likely the least expensive option. Most new systems have either an AGP or PCIe slot that can be used for a video adapter card. Current video cards support at least 64 MB of dedicated RAM, with higher end cards supporting 512 MB or more.
Incorrect Option(s):
a) Upgrade the system's Basic Input Output System (BIOS) to allow for more memory to be shared with the on-board video. - A BIOS upgrade is unlikely to allow support of more memory to be shared with the on-board video.
b) Increase the size of the systems pagefile by 32 MB. - The pagefile allows the system to use hard drive space as if it were RAM. It does not allow the system to use this space for on-board video, nor would it allow a system to share more RAM with the on-board video.
d) Replace the system's motherboard with one that supports 64 MB of shared RAM for video. - Replacing the motherboard could solve this problem, but it would take longer and could cost more than a video adapter card.Rate this question:
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- 6.
You have just set up a new computer for one of the employees of your company. You have verified that all cables are connected properly and tightly, that the computer and monitor are both plugged into the surge protector, and that the surge protector is plugged into the wall and turned on. When you press the power button on the computer, nothing happens. What should you do next? Choose the best option(s) from those listed below.
- A.
Verify that the power supply is plugged in.
- B.
Verify that the power supply is turned on.
- C.
Verify that the power supply is supplying adequate power to the system.
- D.
Verify that the power button is plugged into the correct pins on the motherboard.
Correct Answer
B. Verify that the power supply is turned on.Explanation
Many power supplies have a power switch on them. This switch controls the power going to the power supply; therefore, turning it off will cut all power to the system. It is generally not recommended that you use this power switch to power the system off.
Incorrect Option(s):
a) Verify that the power supply is plugged in. - The question states that the computer is plugged into the surge protector which is plugged into the wall. As such, you wouldn't need to check again.
c) Verify that the power supply is supplying adequate power to the system. - This option could be checked before simpler methods; however, this would not be the BEST choice. Checking for external problems is typically easier than internal troubleshooting.
d) Verify that the power button is plugged into the correct pins on the motherboard. - The question states that all cables are connected properly. This would include any internal connections for the front panel.Rate this question:
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- 7.
You are the computer technician for your company. A user contacts you and says that her computer shut down and won't turn on. Upon inspection, you determine that the Central Processing Unit (CPU) fan failed, causing the CPU to overheat and fail. You need to replace the CPU. What is the MOST important thing to keep in mind when replacing the CPU? Choose the best option(s) from those listed below.
- A.
The new CPU needs to be the same speed as the old one.
- B.
The new CPU needs to be faster than the old one.
- C.
The new CPU needs to be compatible with the computer's operating system.
- D.
The new CPU needs to be compatible with the motherboard.
Correct Answer
D. The new CPU needs to be compatible with the motherboard.Explanation
When replacing or upgrading only a CPU, you need to make sure that the new CPU is compatible with the existing motherboard. Most importantly, the new CPU must use the same package as the motherboard, and support the same bus speed. As well, it may also be necessary to upgrade (flash) the motherboard's BIOS to support the new CPU.
Incorrect Option(s):
a) The new CPU needs to be the same speed as the old one. - The replacement CPU does not need to be the same speed as the failed CPU that it is replacing. However, it would be beneficial to use a replacement CPU that is at least as fast as the failed CPU. A slower CPU could result in a noticeable drop in system performance.
b) The new CPU needs to be faster than the old one. - The replacement CPU does not need to be faster than the failed CPU that it is replacing. However, it would be beneficial to use a replacement CPU that is faster than the failed CPU as it could noticeably increase system performance.
c) The new CPU needs to be compatible with the computer's operating system. - This should not be a concern unless you are upgrading from a single processor system to a multiple processor system. Your operating system should work fine with any single CPU that you choose for your system.Rate this question:
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- 8.
You have just installed a new sound card in your computer that runs the Windows XP operating system. When you reboot the system it fails during the Power-On Self Test (POST). Your system was working fine before you installed the new sound card. What is causing your system to halt during the boot process? Choose the best option(s) from those listed below.
- A.
You accidentally unplugged your system drive when installing the sound card.
- B.
The sound card is improperly seated.
- C.
The wrong drivers for the sound card are installed.
- D.
The system's power supply is faulty.
Correct Answer
B. The sound card is improperly seated.Explanation
An improperly seated adapter card can cause a short in the computer. This short could cause the system to halt during the POST. To fix this issue, you should only need to ensure that the adapter card is firmly seated in the expansion slot.
Incorrect Option(s):
a) You accidentally unplugged your system drive when installing the sound card. - Although this would cause your system to not boot, it would not cause your system to halt during the POST. An unplugged system drive would result in a warning that an operating system is not installed or not present.
c) The wrong drivers for the sound card are installed. - Improper sound card drivers should not cause the system to halt during the POST. Missing, corrupt, or improper drivers would most likely result in little more than the device not working properly.
d) The system's power supply is faulty. - This is an unlikely cause of the problem. The power supply was working before the new sound card was installed, so it is likely that it should still work after it is installed.Rate this question:
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- 9.
You are the computer technician for your company. A manager contacts you Monday morning and complains that his monitor won't display anything. His office location was changed over the weekend. What should you do first to fix this problem? Choose the best option(s) from those listed below.
- A.
Replace the monitor.
- B.
Replace the video card.
- C.
Check the monitor's power and video cables.
- D.
Reinstall the operating system.
Correct Answer
C. Check the monitor's power and video cables.Explanation
When troubleshooting a blank monitor, you should first ensure that the power and video cables are properly plugged in at both ends. Next you would check the monitor's settings, and as a last resort, swap out the monitor with a known working one.
Incorrect Option(s):
a) Replace the monitor. - Replacing the monitor would be one of the last actions you would try. This should only be done after you have tried all other, simpler, troubleshooting options. If you replace the monitor and there is still no picture, you may have a video card problem and would need to move on to troubleshooting that device.
b) Replace the video card. - This would be done only after you have tried all of the troubleshooting steps for the monitor, and have determined that the video card is faulty.
d) Reinstall the operating system. - This would be the least likely solution to this problem. A monitor problem may be caused by an improperly installed or outdated driver, but reinstalling the operating system would not fix this.Rate this question:
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- 10.
A user complains that their Floppy Disk Drive (FDD) will not read any floppy disks. When you arrive to troubleshoot the issue, you notice that the FDD light is constantly on, but the drive will not read or write data to any disks. How would you fix this issue? Choose the best option(s) from those listed below.
- A.
Test the FDD's power connector for proper voltage.
- B.
Replace the FDD with a known working one.
- C.
Enable the FDD in the basic input/output system (BIOS).
- D.
Correctly install the FDD's data cable.
Correct Answer
D. Correctly install the FDD's data cable.Explanation
This issue is caused by an improperly installed data cable. If one of the cable's connectors is installed backwards, the light will stay on and the drive will not be able to access the disk. This is one of the most common floppy drive issues.Incorrect Option(s):
a) Test the FDD's power connector for proper voltage. - If there was an issue with the power that the drive was receiving from the power supply, the light would most likely not be on at all.
b) Replace the FDD with a known working one. - This would be a last resort. Replacing a device should always succeed all other troubleshooting steps have been attempted.
c) Enable the FDD in the basic input/output system (BIOS). - If a FDD was not enabled in the BIOS, you would most likely receive an error message during the power-on self test (POST). The error would indicate that no floppy drive could be found.Rate this question:
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- 11.
You are considering the purchase of a new laptop with a Type I PC Card slot. You want to know if your 5.0mm thick PC Card network interface card (NIC) will work in this laptop's PC Card Slot. What is the thickness of a Type I PC Card? Choose the best option(s) from those listed below.
- A.
3.3 mm
- B.
10.5 mm
- C.
5.0 mm
- D.
9.0 mm
Correct Answer
A. 3.3 mmExplanation
Type I PC Cards are 3.3 mm thick. They are the smallest of the PC Card types, and are generally used for flash memory. Type II PC Cards are 5.0 mm thick, and Type III PC Cards are 10.5 mm thick.
Incorrect Option(s):
b) 10.5 mm - Type III PC Cards are 10.5 mm thick. They are the largest of the PC Card types, and are generally used for hard drives.
c) 5.0 mm - Type II PC Cards are 5.0 mm thick. They are generally used for I/O devices such as modems and NICs.
d) 9.0 mm - None of the PC Card types are 9.0 mm thick.Rate this question:
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- 12.
You are the computer technician for your company. One of the traveling sales representatives brings his laptop to you and says that his battery is only lasting for about one hour before it runs out of power. Upon inspection, you discover that his laptop uses a Nickel Cadmium (NiCad) battery. You need to ensure that his laptop can run for as long as possible when using battery power. What should you do? Choose the best option(s) from those listed below.
- A.
Replace the current battery with a new Nickel-Metal Hydride (NiMH) battery.
- B.
Replace the current battery with a new Nickel Cadmium (NiCad) battery.
- C.
Replace the current battery with a new Lithium Ion (Li-Ion) battery.
- D.
Configure Advanced Power Management (APM) to save battery power.
Correct Answer
C. Replace the current battery with a new Lithium Ion (Li-Ion) battery.Explanation
Li-Ion batteries are lightweight and long lasting. They have twice the life of NiMH and NiCad batteries, and weigh considerably less than NiMH batteries. Li-Ion batteries also do not have a memory, that is, they do not need to be completely discharged before being recharged to preserve their ability to fully charge in the future. Li-Ion batteries are the best performing and most expensive of battery types.
Incorrect Option(s):
a) Replace the current battery with a new Nickel-Metal Hydride (NiMH) battery. - NiMH batteries last longer than NiCad batteries of the same weight, and do not have a memory. However, they are not as long lasting as Li-Ion batteries. A NiMH battery would be a good replacement if a Li-Ion battery was not made for your particular model of laptop.
b) Replace the current battery with a new Nickel Cadmium (NiCad) battery. - NiCad batteries are the heaviest, least expensive batteries and have a shorter life than NiMH or Li-Ion batteries. They also suffer from the memory effect. A NiCad battery should only be used when a better battery is not available for your laptop or if cost is an issue.
d) Configure Advanced Power Management (APM) to save battery power. - APM could help the existing battery last longer, but replacing the battery with a Li-Ion battery would result in more use per charge. APM is a very useful feature and should be configured on all compatible laptops when possible.Rate this question:
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- 13.
You are the computer technician for your company. You recently replaced the hard drive in the marketing manager's laptop and reinstalled the operating system. The marketing manager contacts you and says that she can not use any of the "Fn" key functions. She wants you to restore this functionality to her laptop. What should you do first? Choose the best option(s) from those listed below.
- A.
Replace the hard drive with a new one and reinstall the operating system.
- B.
Install the correct keyboard driver.
- C.
Install the correct version of the operating system.
- D.
Replace the keyboard.
Correct Answer
B. Install the correct keyboard driver.Explanation
You often need to install special drivers for the keyboards in laptop computers. Laptop keyboards are smaller than regular keyboards and have fewer keys, but they require the same functionality as a full sized keyboard. To facilitate this, laptop's use special keys called function keys. These keys have secondary functions that can be accessed by holding down the Fn key as you press the key with the function you wish to use.
Incorrect Option(s):
a) Replace the hard drive with a new one and reinstall the operating system. - You have just installed a new hard drive in the laptop so there is not likely a problem with it. Even if the hard drive is defective, you should try the simpler fix of installing the driver for the keyboard first.
c) Install the correct version of the operating system. - Any operating system should support a laptop's keyboard as long as there is an appropriate version of the keyboard driver for that operating system. Installing a different version of an operating system is not likely to fix this issue.
d) Replace the keyboard. - The keyboard itself is not likely the problem in this case. It can be assumed that the keyboard was working fine before the new hard drive was installed, so it should still be fine. Even if the keyboard is defective, you should try the simpler fix of installing the driver for the keyboard first.Rate this question:
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- 14.
You are the Network Administrator for your company. A number of users approach you complaining that they cannot access any websites. You visit each user's workstation and confirm the problem. You notice, however, that although websites cannot be accessed by name, the same websites can be accessed by IP address. Which network server would appear to be the cause of this issue? Choose the best option(s) from those listed below.
- A.
DNS
- B.
Exchange
- C.
ISA
- D.
FTP
Correct Answer
A. DNSExplanation
Domain Name System (DNS) servers are used to translate IP addresses into Internet domain names. Domain names are meaningful and easy-to-remember as opposed to remembering different IP addresses for every site. Generally, if you can still access a website by its IP address, it is a good indication that there is a name resolution problem.
Incorrect Option(s):
b) Exchange - Microsoft Exchange servers are used to perform messaging duties such as sending and receiving email messages on behalf of clients. They would not be the cause of any name resolution issues such as this.
c) ISA - Microsoft Internet Security and Acceleration (ISA) servers provide the basic Firewall and Web proxy/cache server functions. They would not be the cause of any name resolution issues such as this.
d) FTP - File Transfer Protocol (FTP) servers are primarily used to transfer files between computers on the Internet. They would not be the cause of any name resolution issues such as this.Rate this question:
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- 15.
One of your company's employees contacts you and tells you that they cannot access the Internet from their Windows XP computer. You need to determine if the network card is incorrectly configured. What command should you use? Choose the best option(s) from those listed below.
- A.
TRACERT
- B.
WINIPCFG
- C.
IPCONFIG
- D.
PING
Correct Answer
C. IPCONFIGExplanation
IPCONFIG is the command-line utility used with Windows NT/2000/XP/2003 systems to display the current configuration of the computer's network adapters. When used with the /ALL switch, the utility displays the Media Access Control (MAC) address, IP address, subnet mask, default gateway, Dynamic Host Configuration Protocol (DHCP) server, and Windows Internet Naming Service (WINS) server information for each network card.
Incorrect Option(s):
a) TRACERT - The TRACERT command-line utility shows the path between two nodes on a network. It is used to troubleshoot network connectivity by identifying the point of failure along the route between the nodes.
b) WINIPCFG - The WINIPCFG command-line utility is used with Windows 9x to display and manage the configuration of the computer's network adapters. It was replaced by IPCONFIG and the network adapter's Properties window in Windows NT/2000/XP/2003.
d) PING - The PING command-line utility is used to determine if a device with a specific IP address or name is online and reachable on the network. By default, the PING command sends four requests to the device. A failed response may indicate a problem with the pinged device, the network, or the originating device.Rate this question:
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- 16.
You are the computer technician for your company. All of the computers in your main office use Windows XP and obtain their network configuration automatically. One of the members of the sales team frequently works from a remote office that requires the computers to have static network configurations. The sales employee manually enters the static network information each time they work in the remote office. They want you to provide them with a better solution. What should you do? Choose the best option(s) from those listed below.
- A.
Configure the Alternate Configuration tab to use the automatic settings for the main office.
- B.
Create another network at the remote office that uses automatic network configurations.
- C.
Install a second network adapter in the laptop and configure it with the information for the static network.
- D.
Configure the Alternate Configuration tab to use the static network settings for the remote office.
Correct Answer
D. Configure the Alternate Configuration tab to use the static network settings for the remote office.Explanation
In Windows XP you can use the Alternate Configuration tab to assign a second configuration to a network adapter. This option can only be used if the configuration on the General tab is set to be obtained automatically, since the Alternate Configuration tab is not present if there is a static configuration on the General tab.
Incorrect Option(s):
a) Configure the Alternate Configuration tab to use the automatic settings for the main office. - This option is not possible. You can not configure an alternate configuration when the General tab uses a static configuration.
b) Create another network at the remote office that uses automatic network configurations. - Although this option would solve the user's problem, this is not the best option to use. It would be easier and less expensive to configure an alternate configuration.
c) Install a second network adapter in the laptop and configure it with the information for the static network. - Although this option would solve the user's problem, this is not the best option to use. It would be easier and less expensive to configure an alternate configuration.Rate this question:
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- 17.
You are unable to access a network resource on a remote network from your desktop computer. You determine that your network adapter is configured correctly, and that you can communicate with the default gateway for your local network. What can you do to determine where the problem is? Choose the best option(s) from those listed below.
- A.
Use the PING command.
- B.
Use the TRACERT command.
- C.
Use the NETSTAT command.
- D.
Use the NBSTAT command.
Correct Answer
B. Use the TRACERT command.Explanation
The TRACERT (Trace Route) utility traces the path to any network host. The utility traces routes to hosts on both your LAN and the Internet. TRACERT displays each network hop between your computer, and the network host. This can help you to determine if there is a connectivity problem at one of the routers between your computer and the network host.
Incorrect Option(s):
a) Use the PING command. - The PING command is used to test for connectivity to a remote host, or to test if TCP/IP is installed correctly on your computer. With the exception of the local computer, PING will not tell you where on the network a problem exists.
c) Use the NETSTAT command. - The NETSTAT command will display all of the active connections to your computer, the bytes sent and received from your computer, and any network packets that have been dropped. The NETSTAT command will not show where on a network a connectivity problem exists.
d) Use the NBSTAT command. - The NBSTAT command allows you to troubleshoot NetBIOS names over TCP/IP. The NBSTAT command will not show where on a network a connectivity problem exists.Rate this question:
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- 18.
You are the computer technician for your company's main office. One of the employees complains to you that a new network application has been installed on his Windows XP SP2 computer, and it cannot access the network. What should you do to allow the employee to use the application? Choose the best option(s) from those listed below.
- A.
Reinstall the application using an Administrator account.
- B.
Configure the firewall to allow the application's traffic.
- C.
Configure the router to accept the application's traffic.
- D.
Configure the application to use the correct port.
Correct Answer
B. Configure the firewall to allow the application's traffic.Explanation
Windows XP SP2 comes with a built-in firewall that, when activated, blocks most network traffic. You can allow network traffic on certain ports, or by certain applications, on the Exceptions tab of the Windows Firewall dialog box.
Incorrect Option(s):
a) Reinstall the application using an Administrator account. - Reinstalling the application using an Administrator account will not allow it to communicate on the network. You should open the port that the application uses, or allow the application on the Exceptions tab of the Windows Firewall dialog box.
c) Configure the router to accept the application's traffic. - A router could also block the application's traffic on the network. However, you should first check the Windows Firewall settings.
d) Configure the application to use the correct port. - Although you may be able to specify the port that the application uses, you would still need to ensure that the port was open, or that the application was allowed on the Exceptions tab of the Windows Firewall dialog box.Rate this question:
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- 19.
With which operating systems can you use the CMD.EXE command to access the Command Prompt Window? Choose the best option(s) from those listed below.
- A.
Windows XP
- B.
Windows 98
- C.
Windows 95
- D.
Windows 2000
Correct Answer(s)
A. Windows XP
D. Windows 2000Explanation
The command CMD.EXE is used to access the 32 bit version of the Command Prompt Window. This is used by 32 bit operating systems such as Windows XP and Windows 2000. The other version, COMMAND.COM is used by 16 bit operating systems such as Windows 9x.
Incorrect Option(s):
b) Windows 98 - This version of Windows uses COMMAND.COM, a 16 bit version of the command line interpreter.
c) Windows 95 - This version of Windows uses COMMAND.COM, a 16 bit version of the command line interpreter.Rate this question:
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- 20.
What type of partition does not have a drive letter assigned to it? Choose the best option(s) from those listed below.
- A.
Primary
- B.
Extended
- C.
Active
- D.
Bootable
Correct Answer
B. ExtendedExplanation
An extended partition does not have a drive letter assigned to it. Instead, the drive letters are assigned to the logical drives that are inside the extended partitions. By using logical partitions, you are able to have more than four partitions per hard drive and they are only limited by the amount of remaining drive letters.
Incorrect Option(s):
a) Primary - The primary partition is a bootable partition that is capable of containing the boot files for the operating system. You can have up to four partitions on a hard drive, but only one of them can be extended.
c) Active - This is the partition that is set to boot the computer from. You can change this to any primary partition with the necessary boot files on it to boot the system. This allows for a multi-boot scenario with different operating systems on the primary partitions to boot into the partition (operating system) on the active partition.
d) Bootable - This is another name for the active partition.Rate this question:
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- 21.
You are the desktop support technician for your company. You suspect a user's computer has a corrupted file system on the hard drive. You can access the drive but you are unable to access some of the data on the drive. You decide to run CHKDSK in an attempt to repair the file system on the hard drive. Check Disk runs and reports it found errors but did not try to fix them. How can you make the system attempt to repair these file system errors? Choose the best option(s) from those listed below.
- A.
Select the "Automatically fix file system errors" box in the Check Disk window.
- B.
Use CHKDSK.EXE /F to fix the errors.
- C.
Nothing, Check Disk only reports errors.
- D.
Use Disk Defragmenter to repair the file system errors.
Correct Answer(s)
A. Select the "Automatically fix file system errors" box in the Check Disk window.
B. Use CHKDSK.EXE /F to fix the errors.Explanation
For Check Disk to repair errors, you must select the "Automatically fix file system errors" checkbox in the Check Disk window or add the /F switch to the command at the command line. If you run without the option checked or without the switch, it only checks the file system for errors and reports them without attempting to fix them. If the drive has open files or cannot be un-mounted, such as the c drive with the operating system running from it, the drive will be scheduled to be fixed during the next restart when it can have exclusive access to the hard drive.
Incorrect Option(s):
c) Nothing, Check Disk only reports errors. - Check disk will repair the errors when the appropriate box is checked or switch is added to the command.
d) Use Disk Defragmenter to repair the file system errors. - Disk Defragmenter is used to move files that are related closer to improve performance of your computer by accessing files quicker.Rate this question:
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- 22.
The System Restore feature can help you recover your computer from a system failure. In what situations would you use the System Restore function? Choose the best option(s) from those listed below.
- A.
When you suspect a virus has infected a program you just installed
- B.
When you need to remove a newly installed driver that is causing problems with your system
- C.
When you need to undo changes to your system's registry
- D.
When you need to remove files that were left behind from removing a program from your computer
Correct Answer(s)
B. When you need to remove a newly installed driver that is causing problems with your system
C. When you need to undo changes to your system's registryExplanation
The System Restore function can be used to restore the registry to a previous state using System Restore points that a user can create or the system will create automatically if the System Restore Option is configured. This function will not remove files or folders but will set registry values to a previous setting. This can be useful to restore drivers and registry values quickly.
Incorrect Option(s):
a) When you suspect a virus has infected a program you just installed - This function will not remove a virus from your computer.
d) When you need to remove files that were left behind from removing a program from your computer - This function will not remove any files or folders from your computer.Rate this question:
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- 23.
You want to delete some unnecessary files from your computer. What disk tool would you use to delete files that are no longer needed by the computer? Choose the best option(s) from those listed below.
- A.
Check Disk
- B.
Disk Defragmenter
- C.
Disk Cleanup
- D.
Backup
Correct Answer
C. Disk CleanupExplanation
Disk Cleanup is used to delete files that have been left behind by deleted programs or are no longer needed by the system. Disk Cleanup can be accessed through the Tools tab of the properties of the hard drive or System Tools in the Accessories from the All Programs menu.
Incorrect Option(s):
a) Check Disk - This tool is used to check for and repair file system errors on the hard drive.
b) Disk Defragmenter - This tool is used to move related files closer to each other to improve hard drive performance.
d) Backup - This tool is used to create backups of files and folders for archiving purposes.Rate this question:
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- 24.
You are the Network Administrator for your company. You need to check the status of several services. How can you access the services snap-in? Choose the best option(s) from those listed below.
- A.
Right-click My Computer | Advanced Tab
- B.
Start | Run | MMC | File | Add Snap-in to console
- C.
Right-click My Computer | Manage | Management Console opens | Expand Services and Applications | Services
- D.
Start | Programs | Administrative Tools | Services
Correct Answer(s)
B. Start | Run | MMC | File | Add Snap-in to console
C. Right-click My Computer | Manage | Management Console opens | Expand Services and Applications | Services
D. Start | Programs | Administrative Tools | ServicesExplanation
There are many ways to open the services snap-in. You can use any of these ways to access it: click Start | Administrative Tools | Services; right-click My Computer | Manage | Management Console opens | Expand Services and Applications | Services; or click Start | Run | MMC | File | Add Snap-in to console.
Incorrect Option(s):
a) Right-click My Computer | Advanced Tab - This is not a valid way to open the services snap-in.Rate this question:
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- 25.
You are the Network Administrator for your company. A trainee asks you how to access the Advanced Startup Options menu and what options are available. Which are valid answers? Choose the best option(s) from those listed below.
- A.
Press F8 during the boot process
- B.
Press Esc during boot process
- C.
Safe Mode with Networking
- D.
Enable XGA Mode
Correct Answer(s)
A. Press F8 during the boot process
C. Safe Mode with NetworkingExplanation
To access the Advanced Start Options you would press the F8 key as the computer is booting up. The options available on the menu are Safe Mode, Safe Mode with Networking, Safe Mode With Command Prompt, Enable Boot Logging, Enable VGA Mode, Last Known Good Configuration, Directory Services Restore Mode (only for domain controllers), Debugging Mode, and Boot Normally.
Incorrect Option(s):
b) Press Esc during boot process - Depending on your computer, this will usually bring up the BIOS settings, not the Advanced Start Options.
d) Enable XGA Mode - The correct mode for the Advanced Start Options would be Enable VGA mode, not XGA.Rate this question:
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- 26.
Your computer's system files can become corrupted. What Windows XP command line utility can be used to find corrupted system files and restore them to the correct versions? Choose the best option(s) from those listed below.
- A.
SIGVERIF.EXE
- B.
DRIVERQUERY.EXE
- C.
SFC.EXE
- D.
DXDIAG.EXE
Correct Answer
C. SFC.EXEExplanation
In Windows XP, the System File Check (SFC.EXE) command line utility, with the /SCANNOW switch, locates and restores system files that are corrupted. This command protects files that are considered protected system files. If a file needs to be replaced, the system will require you to furnish the original from a file location or the installation CD.
Incorrect Option(s):
a) SIGVERIF.EXE - This command is used to create a text file that will tell you the name of the file (driver), date it was modified, version number, and whether it is signed or not, as well as other information.
b) DRIVERQUERY.EXE - This command is used to display information regarding device drivers as well.
d) DXDIAG.EXE - This command is used to display information regarding multimedia drivers, such as drivers for sound and video devices.Rate this question:
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- 27.
You are the Network Administrator for your company. You perform a normal backup of your server on Sundays and differential backups Monday through Saturday inclusive at 10:00 pm. On Friday morning the server crashes. Which backup tapes will you need to restore the server? Choose the best option(s) from those listed below.
- A.
Sunday and Thursday's tapes
- B.
Sunday, Monday, Tuesday, Wednesday and Thursday's tapes
- C.
Sunday, Monday, Tuesday and Wednesday's tapes
- D.
Sunday, Monday, Tuesday, Wednesday, Thursday and Friday's tapes
Correct Answer
A. Sunday and Thursday's tapesExplanation
The question states that you are performing normal backups on Sundays and differential backups every other day. We definitely need the Sunday tapes as it is the first full backup. Differential backups include all information since the last non-differential backup. So in this case each differential tape includes all information since the last full backup on Sunday. To restore the server we will need the Sunday and Thursday tapes since the Friday tape has not been made yet.
Incorrect Option(s):
b) Sunday, Monday, Tuesday, Wednesday, and Thursday's tapes - This would be the case if we were using incremental backups. Incremental backups back up all information since the last full or incremental backup.
c) Sunday, Monday, Tuesday, and Wednesday's tapes - We would need the data from Thursday to restore all information prior to the crash, so this option would be incorrect whether we were using differential or incremental backups.
d) Sunday, Monday, Tuesday, Wednesday, Thursday, and Friday's tapes - This option is invalid for either type of backups since the Friday backup has not been performed yet, as the server crashed Friday morning and the backup is not performed until 10:00 pm.Rate this question:
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- 28.
You have been hired as a consultant. The company needs a printer that can be used to print forms on carbon paper, so additional copies are produced. What type of printer would you recommend the company purchases? Choose the best option(s) from those listed below.
- A.
An impact printer
- B.
A laser printer
- C.
An inkjet printer
- D.
There is not a printer that can do this
Correct Answer
A. An impact printerExplanation
To be able to have the printer create multiple copies using carbon paper, the printer must physically strike the paper to have the character transfer through the carbon paper. Impact printers use a ribbon that is struck by a wheel or a set of pins to make the characters on the paper. Carbon paper is based on applied pressure. The impact from the print wheel or pins is enough to cause the transfer through the carbon paper.
Incorrect Option(s):
b) A laser printer - This type of printer will not make duplicates using carbon paper. You would need to print multiple copies using this type of printer.
c) An inkjet printer - This type of printer will not make duplicates using carbon paper. You would need to print multiple copies using this type of printer.
d) There is not a printer that can do this - This statement is not true as you could use an impact printer to accomplish this.Rate this question:
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- 29.
You are the Network Administrator of your company. You are required to set up a printer using wireless technology. What would be a valid connection type for wireless? Choose the best option(s) from those listed below.
- A.
RCA
- B.
Infrared
- C.
Parallel
- D.
Bluetooth
Correct Answer(s)
B. Infrared
D. BluetoothExplanation
Wireless technologies for connecting printers are convenient in that there are no wired connections to maintain. This can allow for relocation, within the distance limits of the technologies, and it is easier than moving a wired connection. Two of the technologies that would allow this are Infrared and Bluetooth.
Incorrect Option(s):
a) RCA - This would be a wired technology requiring an RCA cable.
c) Parallel - This would be a wired technology requiring a Parallel cable.Rate this question:
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- 30.
Your workplace has two floors and each floor has a printer. Both printers are available to all company users and either can be selected from the drop-down box when you select Print. The users are set up to print to the printer on their floor. A user is transferred from the first to the second floor and when that user prints, the document is sent to the first floor printer. The user has to manually select the second floor printer in order to print there. The user wants his print jobs to be sent automatically to the second floor printer. How can you configure this for him? Choose the best option(s) from those listed below.
- A.
On the print server, you must give the user the necessary permissions to use the second floor printer.
- B.
Open Printers and Faxes, right-click the second floor printer, and select Set as Default Printer.
- C.
You cannot configure this; the user will have to use the first floor printer.
- D.
Reinstall the drivers for the second floor printer.
Correct Answer
B. Open Printers and Faxes, right-click the second floor printer, and select Set as Default Printer.Explanation
To configure this you would simply open Printers and Faxes, right-click the second floor printer, and select Set as Default Printer. This would ensure that the second floor printer would be used any time the print icon is used, and that it is the first printer shown when selecting Print from the File menu.
Incorrect Option(s):
a) On the print server, you must give the user the necessary permissions to use the second floor printer. - The user can select the printer from the drop down box and print to it, so the permissions are already set up.
c) You cannot configure this; the user will have to use the first floor printer. - This statement is untrue as you can set it as the default printer in the Printers and Faxes applet.
d) Reinstall the drivers for the second floor printer. - The user could select the printer from the drop down box and print to it, so the drivers are obviously working.Rate this question:
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- 31.
You have a printer that you wish to share on the network using a print server. The users on your network use Windows XP, Windows 98, and Windows NT. What would be the easiest way to ensure that each user uses the appropriate driver for their operating system when they install this printer over the network? Choose the best option(s) from those listed below.
- A.
Have each user download the appropriate drivers from the manufacturer's web site.
- B.
Ensure that each user has a copy of the installation CD when they try to install the printer.
- C.
Ensure that all of the drivers are available on the print server.
- D.
You should download the drivers for each operating system, ensure they are the correct drivers, and give each user a disk with the appropriate drivers for their operating system.
Correct Answer
C. Ensure that all of the drivers are available on the print server.Explanation
The easiest way to ensure the users install the printer with the correct drivers would be to make them available on the print server. This way when the clients connect to the printer to set it up for their computers the correct driver would be available to them.
Incorrect Option(s):
a) Have each user download the appropriate drivers from the manufacturer's web site. - This would work, but it would be possible for clients to download an incorrect driver, and there may be permissions issues. Putting the correct driver on the print server would be an easier solution.
b) Ensure that each user has a copy of the installation CD when they try to install the printer. - This would work, but could potentially use up a great deal of resources in a large network. It would be easier to put the correct driver on the print server.
d) You should download the drivers for each operating system, ensure they are the correct drivers, and give each user a disk with the appropriate drivers for their operating system. - This would work, but could potentially use up a great deal of resources in a large network. It would be easier to put the correct driver on the print server.Rate this question:
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- 32.
You have a user in your company that will need to work from different areas. The user will need to have a printer to print to in each area. Due to a company policy, the user must connect to each computer in the respective area and remove any other printers from the Printers and Faxes window. What is the easiest way to accomplish this? Choose the best option(s) from those listed below.
- A.
As the user moves to different areas, you should delete and add printers to the PriAs the user moves to different areas, you should delete and add printers to the Printers and Faxes window.nters and Faxes window.
- B.
You should show the user how to add and delete printers in the Printers and Faxes window.
- C.
As the user moves to different areas have users in that area delete and add printers for the user to the Printers and Faxes window.
- D.
Ignore the company policy and add all of the printers for the user in his profile.
Correct Answer
B. You should show the user how to add and delete printers in the Printers and Faxes window.Explanation
Since the user will be moving around to different areas, it would be easier to show the user the proper way to add and delete printers in the Printers and Faxes window. You could do this for the user, but if you are busy when the user needs the printer this could result in delays for the user or for you.
Incorrect Option(s):
a) As the user moves to different areas, you should delete and add printers to the Printers and Faxes window. - While this option would work, it could prove to be inconvenient if the user needs you when you are unavailable or busy. It would be better to teach the user how to do this.
c) As the user moves to different areas have users in that area delete and add printers for the user to the Printers and Faxes window. - This would be an inconvenience for the other users, since they may be busy or may not remember how to do it themselves.
d) Ignore the company policy and add all of the printers for the user in his profile. - It would be unwise to go against company policy without prior approval. This could result in the loss of your job or other punitive actions.Rate this question:
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- 33.
The company you work for has just purchased a high-end laser printer. The seller also recommends that the company purchases the recommended cleaning/maintenance kit. The CEO wants to know why he should spend the money to purchase this. What would your response be? Choose the best option(s) from those listed below.
- A.
If you clean the printer without using the kit supplied by the manufacturer, you could void the warranty.
- B.
The kit contains all of the necessary supplies, and detailed instructions for the printer.
- C.
You could save the money and clean it yourself, as no special tools or cleaners are required to do this.
- D.
You do not need the kit as no preventive maintenance is required.
Correct Answer(s)
A. If you clean the printer without using the kit supplied by the manufacturer, you could void the warranty.
B. The kit contains all of the necessary supplies, and detailed instructions for the printer.Explanation
The kit that you get from the manufacturer of the printer will usually have everything you need to perform the maintenance or cleaning for your printer. You should always check the warranty information before performing any maintenance or cleaning as you could void your warranty if you do not use their kit or if they require an authorized technician to perform the maintenance or cleaning.
Incorrect Option(s):
c) You could save the money and clean it yourself, as no special tools or cleaners are required to do this. - There are many special cleaners or tools that should be used to work on laser printers. For example, special vacuums are used for vacuuming up toner.
d) You do not need the kit as no preventive maintenance is required. - You could void your warranty if the company requires you to perform periodic cleaning or maintenance as part of the warranty. You should always check the documentation for your printer to be sure.Rate this question:
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- 34.
You are the Network Administrator for your company. The CEO wants you to set up auditing on a folder that resides on a standalone computer running Windows XP SP2. Which statements are true regarding auditing access to the folder? Choose the best option(s) from those listed below.
- A.
Auditing must be enabled in the Local Security Policy.
- B.
Auditing must be enabled in the properties of the folder.
- C.
Simple File Sharing must be enabled to set up auditing for the folder.
- D.
You can access the security log with an account that is not a member of the Administrators group by default.
Correct Answer(s)
A. Auditing must be enabled in the Local Security Policy.
B. Auditing must be enabled in the properties of the folder.Explanation
To set up auditing on an object, you must configure it in two places. First you must enable auditing in the local security policy. Then you must enable auditing in the properties of the object itself. You do this by opening the properties of the file and selecting the Security tab. If the tab is not visible, ensure that Simple File Sharing is turned off and that you are using NTFS as the file system. From the Security tab you would then click the Advanced button at the bottom of the page. Then you would configure auditing on the Auditing tab on this page.
Incorrect Option(s):
c) Simple File Sharing must be enabled to set up auditing for the folder. - Simple File Sharing must be disabled in order to view the Security tab for the folder.
d) You can access the security log with an account that is not a member of the Administrators group by default. - You must be a member of the Administrators group by default to access this tab. You can delegate this right to any user or group you wish, but only members of the Administrators group have the right by default.Rate this question:
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Sep 20, 2017Quiz Edited by
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Jun 22, 2009Quiz Created by
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