IT Helpdesk

Which of the following is NOT a type of motherboard expansion slot?

• A.

  ISA

• B.

  PCI

• C.

  AGP

• D.

  ATX

• E.

  AMR

Which of the following is NOT a type of RAM?  

• A.

  DIMM

• B.

  EPROM

• C.

  DDR2

• D.

  RIMM

What does FDISK do? 

• A.

  Performs low-level formatting of the hard drive

• B.

  Fixes bad sectors on the hard drive

• C.

  Recovers lost clusters on the hard drive

• D.

  Creates partitions on the hard drive

What type of connector is used to plug a telephone line into a modem?

• A.

  RJ-45

• B.

  RJ-11

• C.

  RJ-10

• D.

  RS-232

What is the maximum storage capacity on FAT-16 system?

• A.

  512Kb

• B.

  1 Gb

• C.

  2 Gb

• D.

  4 Gb

What does active partition mean?

• A.

  Single partition.

• B.

  Partition with all the hard disk drive capacity.

• C.

  Partition with an operating system installed.

• D.

  Partition that will be used to boot the operating system.

Your system boots up but you don't hear a beep, which part should you check first

• A.

  RAM

• B.

  System Board

• C.

  CPU

• D.

  Speaker

Your system continuously reboots itself. Which of the following could be the problem? (Check all that apply)

• A.

  System board (MB)

• B.

  Power Supply

• C.

  Memory

• D.

  Hard Drive

• E.

  Monitor

• F.

  Video Card

Toner cartrige is used in ?

• A.

  Inkjet Plotter

• B.

  Laser Printer

• C.

  Thermal Printer

• D.

  Dot Matrix printer

• E.

  InkJet Printer

Identify the tab in Task Manager that enables you to start a program that is not running on your system.

• A.

  Processes tab

• B.

  Performance tab

• C.

  Applications tab

• D.

  Networking tab

You want to perform multiple backups of only those files that are modified since the last normal backup. You also want to ensure that the backed up files use minimum amount of media. In this case, you will take a:

• A.

  Normal backup.

• B.

  Differential backup.

• C.

  Incremental backup

• D.

  Copy backup

Which of the following RAID levels uses a fault-tolerance technique known as "disk mirroring"?

• A.

  Raid 0

• B.

  Raid 1

• C.

  Raid 5

• D.

  Raid 10

What is the minimum number of disks required for RAID 5?

• A.

  1

• B.

  2

• C.

  3

• D.

  4

• E.

  5

• F.

  6

How many disks failures can a RAID 0 can sustain ?

• A.

  None

• B.

  1

• C.

  2

• D.

  3

Which equipement allows sharing of broadband internet connection ?

• A.

  Hub

• B.

  Adapter

• C.

  Router

• D.

  Switch

Which are examples of wireless encryption? (Select multiple answers.)

• A.

  VPN

• B.

  PPP

• C.

  WEP

• D.

  MAC

• E.

  WPA

• F.

  WPA2

• G.

  TCP

• H.

  WEP2

Which wireless standard is faster ?

• A.

  IEEE 802.11b

• B.

  IEEE 802.11g

• C.

  IEEE 802.6

• D.

  IEEE 802.11a

• E.

  IEEE 802.11n

Which of the following IP networks are reserved for use on private intranets? 

• A.

  199.14.0.0

• B.

  192.168.0.0

• C.

  224.0.0.0

• D.

  10.0.0.0

• E.

  172.152.0.0

Which command will reveal your Windows XP computer IP address?

• A.

  Ipconfig

• B.

  Xpconfig

• C.

  Configsys

• D.

  Sysconfig

What does the term "Map Network Drive" mean?

• A.

  Divide the host HDD into memory locations.

• B.

  Create a shortcut to a network location.

• C.

  Trace the path to the local area network gateway.

• D.

  Send instructions to a user to access the remote local area network.

• E.

  A schematic drawing of all network adapter locations on the network system.

  What does an assigned IP addres 169.254.0.12 indicate?  

• A.

  The computer is configured with a static IP address.

• B.

  . The computer is using a dial-up modem.

• C.

  The computer is being used as an Internet shared connection host

• D.

  The computer is configured for DHCP and cannot connect to the DHCP server

• E.

  The computer has been configurd to work with a Linux system.

Which item is an example of a physical network address?  

• A.

  IP address

• B.

  Workstation name

• C.

  MAC address

• D.

  Www.rezolvit.ro

• E.

  [email protected]

Which are the default settings for a Windows XP computer network adapter?  

• A.

  DHCP and configured as part of a workgroup.

• B.

  DHCP and configured as a part of a domain.

• C.

  Static IP address and configured as part of a workgroup.

• D.

  Static IP address and configured as part of a domain.

• E.

  There is no default settings for a Windows XP network adapter card.

What is the purpose of a DNS server?

• A.

  To resolve MAC addresses to NetBIOS names.

• B.

  To resolve IP addresses to domain names

• C.

  To resolve IP addresses to MAC address

• D.

  To resolve domain names to IP addresses.

E-mail servers use the following communication protocol for sending messages from one to the other ?

• A.

  SMTP

• B.

  HTTP

• C.

  ICMP

• D.

  POP3

• E.

  IMAP

What is the default port number for SMTP ?

• A.

  21

• B.

  22

• C.

  25

• D.

  28

What utility can you use to verify a remote computer is accepting connections on the port you are using?

• A.

  Ftp

• B.

  Telnet

• C.

  Snmp

What is the basic Internet program that lets you verify that a particular Internet address exists and can accept requests.?

• A.

  URL

• B.

  NOC

• C.

  Bandwidth test

• D.

  PING

 What is the comanand to learn  the path of your requests for Web pages or other files are taking to get to a specific Web site or other Internet location is available ?

What is 127.0.0.1?  

• A.

  Class A IP address

• B.

  Class B IP address

• C.

  Router address

• D.

  Loopback address

If you have a router in the network your connected to and the Default Gateway is set to 192.168.1.1 and the subnet mask is 255.255.255.0, which of the following are available IP addresses on that network? (multiple answers)

• A.

  192.168.1.0

• B.

  192.168.1.1

• C.

  192.168.1.2

• D.

  192.168.1.128

• E.

  192.168.1.254

• F.

  192.168.1.255

• G.

  192.168.1.256

What is the name of the program that allowed early e-mail users to convert attachments into strings of text?  

•  

• A.

  Uuencode

• B.

  Codex

• C.

  Compiler

• D.

  Encode

If nothing prints on your inkjet printer, first ensure the jobs are getting to the print queue in Windows.  If the jobs are listed, which of the following are reason you might not get any output when you try to print?

• A.

  Printer is not turned on

• B.

  Ink cartridges are empty or clogged

• C.

  Print Spooler service is stoped

• D.

  The printer is set to print in black&white

If your laser printer is printing entirely blank pages, what is the problem?

• A.

  The fuser assembly is overheating

• B.

  Faulty toner cartridge

• C.

  Drum is not being charged

• D.

  The high voltage power supply is faulty

Most garbage prints are the result of using _____________?

• A.

  Obsolete firmware

• B.

  Old toner cartridges

• C.

  Incorrect drivers

• D.

  Incorrect printer settings

You are using Outlook Express and a POP3 e-mail account. You delete a message from your Inbox. What happens to this message?

• A.

  It is permanently deleted from your mailbox.

• B.

  It is stored in the Deleted Items folder until the folder is emptied.

• C.

  It is stored in the Recycle Bin on your computer until it is emptied.

• D.

  It is temporarily stored on your ISP’s server.

What is the difference between the Bcc field and the Cc field?

• A.

  Recipients specified in the Cc field are not displayed to other recipients.

• B.

  Recipients specified in the Bcc field are not displayed to other recipients.

• C.

  The Bcc field can only use addresses that are stored in a distribution list.

• D.

  The Bcc field can only use addresses that are stored in your address book.

Two hosts are connected to a switch. The IP address of the first host is 192.168.1.33/24 and the second host is 192.168.1.34/24. What would happen if host 1 pings host 2 ? Assume there is no default gateway configured on the hosts.

• A.

  Ping will be successful.

• B.

  Ping response will be dropped at host 1

• C.

  Ping response will be dropped at host 2

• D.

  Network unreachable message will be trigerred.

In Windows XP, how do you access advance startup options?

• A.

  By pressing the spacebar when prompted to do so

• B.

  By holding down Ctrl+Alt+Del after the Windows logo displays for the first time

• C.

  By pressing Esc after the OS menu displays

• D.

  By pressing F8 during the first phase of the boot process

What is the first step in the troubleshooting process?

• A.

  Talk to the customer

• B.

  Gather technical information

• C.

  Eliminate possibilities

• D.

  Document your work

Windows XP includes a feature called a ______________, which is a copy of your system configuration that can be used to roll back the system to a previous state if a configuration error occurs.

• A.

  Restore point

• B.

  Repair point

• C.

  Roll back point

• D.

  Registry

You are using Outlook Express and a POP3 e-mail account. If you try to send a message but it never leaves Outbox, what are the possibilities? (Note: Message is sent to sender every time you press send-receive but is never saved to Sent folder. Note: Only one answer is correct.)

• A.

  No connection to the e-mail server is available

• B.

  The POP3 port is not configured correctly

• C.

  Your Stationery is not displayed correctly

• D.

  The .dbx file has reached 2 GB

You are using MS Outlook 2003 or MS Outlook 2007. What is the file type that contains the autocomplete cache?

• A.

  .nk2

• B.

  .pst

• C.

  .nk1

• D.

  .dat

If you are using an IMAP account and Outlook Express mail client, where are the messages stored?

• A.

  In a local folder in Outlook Express

• B.

  On the email server

• C.

  On another computer in the local network

If you are using a POP3 account and MS Outlook 2007 mail client,  what setting give the possibility to save messages both local and on the server?