Helpdesk Quiz

17 Questions | Attempts: 107
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Helpdesk Quiz - Quiz

Thank you for applying for the IT Helpdesk position with ARS National Services.   Please complete the following pre-screen questionaire.

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Angel Garcia
Corporate Recruiter


Questions and Answers
  • 1. 

    Describe the 'proper' settings for virtual memory.

  • 2. 

    How would you identify a "straight through" cat5 cable (vs. a cross-over)?

  • 3. 

    What is an Octet?

  • 4. 

    Where would you modify the boot sequence of a computer?

  • 5. 

    Explain when you would use the command "IPCONFIG /release".

  • 6. 

    What would you use GHOST for?

  • 7. 

    When mapping a drive in a Windows environment, would you use a "forward-slash" or a "back-slash"?

  • 8. 

    What DOS commands would you use to troubleshoot a PC that was unable to access the network?

  • 9. 

    In Active Directory, how would you keep a Group Policy from being applied to an Organizational Unit?

  • 10. 

    How would you hide an existing share?

  • 11. 

    What is the subnet mask for a Class C IP Address?

  • 12. 

    What is the first step you would take if you found a computer that was infected with a virus?

  • 13. 

    What is a .pst file?

  • 14. 

    How would you disable Remote Registry Access?

  • 15. 

    What desktop operating systems do you have experience working with?

  • 16. 

    Describe any experience you have using Active Directory.

  • 17. 

    Do you have any experience performing desktop HARDWARE repairs or upgrades? If so, describe the type of repairs/upgrades you have done.

Quiz Review Timeline +

Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.

  • Current Version
  • Aug 28, 2017
    Quiz Edited by
    ProProfs Editorial Team
  • Jul 29, 2009
    Quiz Created by
    Arsnational
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