Danielle's Job Community

111 Questions  I  By TalasKGZ on February 9, 2013

  

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1.  When people are ____ they overlook the weakness of their own culture and  aslo judge other cultures by their own standarts 
A.
B.
C.
D.
E.
2.  Choose the item below what show a driver is interested in providing for his/her passengers needs.....
A.
B.
C.
D.
E.
3.  It is raining outside when an elderly passenger exits your taxi. What should you do that demonstrates good customers service  skills
A.
B.
C.
D.
E.
4.  If a customer is complaining that you are driving too fast, what should you do?
A.
B.
C.
D.
E.
5.  To safe on fuel, you should turn off your engine when the taxi is going to be seating still for at least how long
A.
B.
C.
D.
E.
6.  Your image is defined by
A.
B.
C.
D.
E.
7.  What does the formula L.A.S.T. represent?
A.
B.
C.
D.
E.
8.  A taxi driver _________ seeks ways to improve service after all she/he is doing the best he/she can
A.
B.
C.
D.
E.
9.  Zarina, a new driver, was asked by a customer, "Young man, where are you from?" Zarina immediately jumped into defensive mode and responded, "Why do you think that I am a terrorist? Why do you ask where I am from?" Choose the correct statement below regarding Zarina's response to the customer.
A.
B.
C.
D.
E.
10.  What is the importance of professionalism?
A.
B.
C.
D.
E.
11.  Chauffeurs who are excellent at Customer Service possess these qualities...
A.
B.
C.
D.
E.
12.  There are four elements or parts in every form of communications and they are...
A.
B.
C.
D.
E.
13.  Examples of body language (or non-verbal communication) include:
A.
B.
C.
D.
E.
14.  The following words: age, appearance, income, ethnicity and work location describes...
A.
B.
C.
D.
E.
15.  Satisfied visitors/ customers benefit...
A.
B.
C.
D.
E.
16.  Why is communication so important in the taxi business?
A.
B.
C.
D.
E.
17.  Which is not a passenger need?
A.
B.
C.
D.
E.
18.  Driving or parking in a bike lane in Chicago when not making a turn, picking up or dropping off fares can result in a _______ fine.
A.
B.
C.
D.
E.
19.  Why is it important to ask open questions?
A.
B.
C.
D.
E.
20.  It is always a good idea to...
A.
B.
C.
D.
E.
21.  A customer gets into your taxi angry and in a hurry. He requests to be taken to the airport immediately. You respond...
A.
B.
C.
D.
22.  The primary goal in serving customers is...
A.
B.
C.
D.
E.
23.  The statement : "Cab drivers always drive recklessly if it means being the first to pick up a fare" is a...
A.
B.
C.
D.
E.
24.  Which of the following is a major DON'T of exceptional customer service?
A.
B.
C.
D.
E.
25.  According to the video The Difficult Guest, there are three types of guests:
A.
B.
C.
D.
26.  To save gas, the Environmental Protection Agency recommends that drivers do not exceed what speed when driving on the highway...
A.
B.
C.
D.
27.  Which of the following is NOT recommended in order to save gas?
A.
B.
C.
D.
28.  To save gas, you should roll down your windows instead of using the air conditioner when you are driving slower than what speed?
A.
B.
C.
D.
29.  To save gas, you should turn your engine off when your taxi is going to be sitting still for at least how long?
A.
B.
C.
D.
30.  Why should you avoid making "jackrabbit starts"?
A.
B.
C.
D.
31.  What is a term for a system of driving and vehicle maintenance practices intended to improve your car's mileage?
A.
B.
C.
D.
32.  Why is a good idea to keep your cab rolling in traffic?
A.
B.
C.
D.
33.  You can save gas by using your cruise control...
A.
B.
C.
D.
34.  When driving faster than 40 MPH, you can save gas by doing which of the following?
A.
B.
C.
D.
35.  Why is it important to make sure your gas cap is properly tightened?
A.
B.
C.
D.
36.  When a passenger requests a receipt for the cab fare, the chauffeur will...
A.
B.
C.
D.
E.
37.  What is the eastern boundary for a short trip from Midway Airport?
A.
B.
C.
D.
E.
38.  A lessee (driver) cannot be required by the lessor to lease for more than
A.
B.
C.
D.
E.
39.  A taxi cab chauffeur shall take the most ________ to the passenger's destination.
A.
B.
C.
D.
E.
40.  The person may not apply for, or renew a chauffeur's license if they have been convicted of a felony or any other offense that by statute or ordinance would not allow the issuance of a license. No license will be renewed or issued if less than ______ has elapsed from the time discharge of any sentence imposed.
A.
B.
C.
D.
E.
41.  What is the souther boundary for a short trip from Midway Airport?
A.
B.
C.
D.
E.
42.  When operating a taxi cab, a driver can use his cell phone...
A.
B.
C.
D.
E.
43.  A lesse can sub-lease his/her vehicle during the time period for which he/she has it leased with with...
A.
B.
C.
D.
E.
44.  When arriving without a passenger at O'Hare , where does a taxi cab driver proceed first?
A.
B.
C.
D.
E.
45.  A chauffeur being found guilty of repeated and/or Aggravated Offense shall be subject to...
A.
B.
C.
D.
E.
46.  Natasha told a customer that she did not know where the desired destination was or how to get there. She told the passenger to take another cab. Is there a problem here?
A.
B.
C.
D.
E.
47.  No chauffeur can renew his/her public license until he/she produce proof that they successfully completed a Public Chauffeur Continuing education course. This course must have been completed within the last...
A.
B.
C.
D.
E.
48.  Regarding the requirement for servicing under-served areas, a driver must respond to requests for service in these areas at least ______ during each 24 hour or less _______ period, or at least 7 times during a ______.
A.
B.
C.
D.
E.
49.  Taxicabs operating at the airports must me equipped with...
A.
B.
C.
D.
E.
50.  What is the northern boundary for a short trip from Midway Airport?
A.
B.
C.
D.
E.
51.  Public chauffeurs shall activate the meter whenever the vehicle is engaged for hire. What are the exceptions to this rule?
A.
B.
C.
D.
E.
52.  Which of the following do not have designated boundaries or zones?
A.
B.
C.
D.
E.
53.  You have leased a taxi equipped with a two way radio. You discover that the radio is not functioning, what should you do?
A.
B.
C.
D.
E.
54.  At the discretion of the Commissioner, an applicant may be denied renewal of a chauffeur if the applicant has within the 12 months preceding his/her renewal application date received ________ or more complaints and/or citations of abusive behavior and/or unsafe driving.
A.
B.
C.
D.
E.
55.  Gus is a new taxi driver and has only driven for a short time. Some of the old-timers tell him that he should "steer" customers to locations that pay the drivers $5.00 per customer brought to the business. What should he do?
A.
B.
C.
D.
E.
56.  At the airports, what is the shared ride waiting period?
A.
B.
C.
D.
E.
57.  A driver found guilty to have refused a fare on the grounds that he/she did not know how to reach the passenger's destination, the driver, for the first offense...
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B.
C.
D.
E.
58.  What is the meter rate for a fare from Midway Airport to Oak Brook?
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B.
C.
D.
E.
59.  A driver may negotiate a fare or flat rate lower than the metered rate before beginning a trip, but what would the requirement be?
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B.
C.
D.
E.
60.  As a professional driver, from the list below what should you always incorporate into your everyday way of doing business?
A.
B.
C.
D.
E.
61.  At the beginning of the TAP trip, you will...
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B.
C.
D.
E.
62.  Sponsors of the Chicago Taxi Access Program are..
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B.
C.
D.
E.
63.  A TAP customer with a swipe card may use it to travel anywhere
A.
B.
C.
D.
E.
64.  Wich of the following statements are NOT true
A.
B.
C.
D.
E.
65.  The accessible Taxi Van came into service to...
A.
B.
C.
D.
E.
66.  As a public chauffer you will come in contact with many different people. When young people who have mental disabilities, a chauffer should.....
A.
B.
C.
D.
E.
67.  The Federal Law that the covers the use of guide dog into public places is known as...
A.
B.
C.
D.
E.
68.  You are driving the Accessibility Van, the control positions for the buckles is...
A.
B.
C.
D.
E.
69.  When using the TAP Swipe Card, there are a total of _____ swipes per TAP transaction...
A.
B.
C.
D.
E.
70.  People with hearing impairments may also have...
A.
B.
C.
D.
E.
71.  When you have a passenger who is hearing impaired you should first...
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B.
C.
D.
E.
72.  Some disabled persons in wheelchairs have the right to ride in the taxi sedan if they...
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B.
C.
D.
E.
73.  You are securing a passenger in a wheelchair into a Taxi Van, the front straps should be...
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B.
C.
D.
E.
74.  You have a passenger who is disabled and they are getting out of the cab and your passenger begins to fall, it is your responsibility to...
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B.
C.
D.
E.
75.  A TAP passeger may take a maximum of ______ trips in a day.
A.
B.
C.
D.
E.
76.  The value of a TAP trip is...
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B.
C.
D.
E.
77.  The TAP Swipe Card may be used to pay for...
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B.
C.
D.
E.
78.  A taxi driver must wait ______ minutes between TAP trips.
A.
B.
C.
D.
E.
79.  A power or motorized wheelchair occupies or rides in which position in the taxi van?
A.
B.
C.
D.
E.
80.  There is a law in the State of Illinois which ensures access for people with sight service dogs. This law is called...
A.
B.
C.
D.
E.
81.  You pick up two passengers at Harold Washington College, and they are going to 115th and Michigan. Both passengers hand you Tap Swipe Cards and both show you their Para-transit Identification. How would you handle this $38.00 fare?
A.
B.
C.
D.
E.
82.  Leaning or hanging on a person's wheelchair is similar to leaning or hanging on a person and considered ______ because the wheelchair is part of the body space for the person who uses the wheelchair.
A.
B.
C.
D.
E.
83.  When greeting a person who is visually impaired....
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B.
C.
D.
E.
84.  Never use the following terms when referring to persons with disabilities...
A.
B.
C.
D.
E.
85.  As a Public Chauffeur, you must be aware of the laws that protect and ensure the rights of people with ______. There are federal, state and municipals laws emphasizing the equal treatment of people with ______.
A.
B.
C.
D.
E.
86.  The 5 C's of communication 
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B.
C.
87.  From Down Town , what expressway would you take to go to Oak Park, Maywood or Brookfield?
A.
B.
C.
D.
88.  Chicago State University is located at?
A.
B.
C.
D.
89.  Wich museum is located at 6500 S. Pulaski Rd.?
A.
B.
C.
D.
90.  Which street is south of Madison?
A.
B.
C.
D.
91.  Where are you if you are standing at 4000W and 5200N ?
A.
B.
C.
D.
92.  How far west is Homan?
A.
B.
C.
D.
93.  The oldest building in Chicago is...
A.
B.
C.
D.
94.  University of Illinois at Chicago is located at...
A.
B.
C.
D.
95.  The First mile marker south of Madison is...
A.
B.
C.
D.