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  • 1. 
    When people are ____ they overlook the weakness of their own culture and  aslo judge other cultures by their own standarts 
    • A. 

      Culture struck

    • B. 

      Ethnocentric

    • C. 

      Ethnographic

    • D. 

      Over cultured

    • E. 

      Diverse


  • 2. 
    Choose the item below what show a driver is interested in providing for his/her passengers needs.....
    • A. 

      Make passengers feel welcome

    • B. 

      Make passengers feel important

    • C. 

      Inquire about the passengers comfort in the taxi

    • D. 

      All of the above

    • E. 

      None or correct


  • 3. 
    It is raining outside when an elderly passenger exits your taxi. What should you do that demonstrates good customers service  skills
    • A. 

      Ask the customer if they would like an umbrella to shield them from the rain, then walk them to the curb or door of their destination

    • B. 

      Tell the customer to have a pleasant day

    • C. 

      Give the customer the weather forecast for the day

    • D. 

      Offer to pic up the customer if she/he needs a ride again

    • E. 

      None of the above are correct


  • 4. 
    If a customer is complaining that you are driving too fast, what should you do?
    • A. 

      Tell the customer to put on his/her seatbelt

    • B. 

      Tell them that you are keeping up with the traffic

    • C. 

      Tell them that you are professional and you know what you are doing

    • D. 

      Appoligize to the customer and a assure them that you will drive within the speed limit, than be sure to do that

    • E. 

      Ignore the customer and be concerned with reaching the destination on time


  • 5. 
    To safe on fuel, you should turn off your engine when the taxi is going to be seating still for at least how long
    • A. 

      5 sec

    • B. 

      10 sec

    • C. 

      15 sec

    • D. 

      30 sec

    • E. 

      45 sec


  • 6. 
    Your image is defined by
    • A. 

      Staying quiet

    • B. 

      Attention to your appearance

    • C. 

      Attention to the appearance of your vehicle

    • D. 

      Using a hands free sell phone device

    • E. 

      2 and 3 are correct


  • 7. 
    What does the formula L.A.S.T. represent?
    • A. 

      Listen, Ask, Solve, Try harder

    • B. 

      Laugh, Apologize, Solve, Thank

    • C. 

      Listen, Answer, Solve, Thank

    • D. 

      Listen, Apologize, Solve, Thank

    • E. 

      Laugh, Ask, Solve, Try again


  • 8. 
    A taxi driver _________ seeks ways to improve service after all she/he is doing the best he/she can
    • A. 

      Always

    • B. 

      Sometimes

    • C. 

      Most of the time

    • D. 

      Never

    • E. 

      None of the above


  • 9. 
    Zarina, a new driver, was asked by a customer, "Young man, where are you from?" Zarina immediately jumped into defensive mode and responded, "Why do you think that I am a terrorist? Why do you ask where I am from?" Choose the correct statement below regarding Zarina's response to the customer.
    • A. 

      Zarina was not respecting his passenger

    • B. 

      Zarina was immediately judgmental

    • C. 

      Zarina failed to understand cross-cultural sharing

    • D. 

      Zarina's behavior was quite unprofessional

    • E. 

      All of the statements are true


  • 10. 
    What is the importance of professionalism?
    • A. 

      To ensure that your bad attitude does not matter

    • B. 

      Find your future husband or wife in the taxi industry

    • C. 

      Good for return business and good customer relations

    • D. 

      A driver is not really important to the impression of Chicago

    • E. 

      All of the above


  • 11. 
    Chauffeurs who are excellent at Customer Service possess these qualities...
    • A. 

      A positive attitude and personality

    • B. 

      The inability to broaden and stretch their capacity

    • C. 

      The ability to cope with change and remain flexible

    • D. 

      Enjoy working with and for others

    • E. 

      1, 3 and 4 are correct


  • 12. 
    There are four elements or parts in every form of communications and they are...
    • A. 

      The context/ environment

    • B. 

      The receiver

    • C. 

      The sender

    • D. 

      The message

    • E. 

      All of the above are correct


  • 13. 
    Examples of body language (or non-verbal communication) include:
    • A. 

      Crossing fingers

    • B. 

      Thumbs up sign

    • C. 

      Maintaining eye contact

    • D. 

      Winking at the passenger

    • E. 

      All of the above are correct


  • 14. 
    The following words: age, appearance, income, ethnicity and work location describes...
    • A. 

      Diversity

    • B. 

      Empathy

    • C. 

      Ethnicity

    • D. 

      Dissatisfaction

    • E. 

      Communication


  • 15. 
    Satisfied visitors/ customers benefit...
    • A. 

      The professional public chauffeur

    • B. 

      Stores

    • C. 

      Hotels

    • D. 

      Chicago

    • E. 

      All of the above are correct


  • 16. 
    Why is communication so important in the taxi business?
    • A. 

      To know about your customers culture

    • B. 

      To make sure that your customer is comfortable

    • C. 

      To improve a pleasant experience for you customer

    • D. 

      To assure your passenger get to the correct destination

    • E. 

      To make sure your customer knows you are a safe driver


  • 17. 
    Which is not a passenger need?
    • A. 

      The need to feel welcome

    • B. 

      The need to feel uncomfortable during the trip

    • C. 

      The need to feel important during the trip

    • D. 

      The need to be appreciated by the driver

    • E. 

      None of the above


  • 18. 
    Driving or parking in a bike lane in Chicago when not making a turn, picking up or dropping off fares can result in a _______ fine.
    • A. 

      $100.00

    • B. 

      $150.00

    • C. 

      $175.00

    • D. 

      $200.00

    • E. 

      None of the above are correct


  • 19. 
    Why is it important to ask open questions?
    • A. 

      So your passenger won't be quiet

    • B. 

      To draw out ideas and feelings

    • C. 

      To encourage elaboration of needs and/ or problems

    • D. 

      To ensure a good trip

    • E. 

      2 and 3 are correct


  • 20. 
    It is always a good idea to...
    • A. 

      Drive as fast as possible

    • B. 

      Ask your customer questions about what they might like (radio station, heat/air conditioning, etc)

    • C. 

      Ask your customer for permission (example: "Do you mind if I take an alternate route")

    • D. 

      Find out why they need a ride

    • E. 

      2 and 3 are correct


  • 21. 
    A customer gets into your taxi angry and in a hurry. He requests to be taken to the airport immediately. You respond...
    • A. 

      In an angry voice, "What time is your flight and what airline are you traveling on?"

    • B. 

      "What is wrong with you, are you sick or something?"

    • C. 

      You pleasantly respond, "To which airport would you like me to take you, sir?"

    • D. 

      None of the above


  • 22. 
    The primary goal in serving customers is...
    • A. 

      Their money

    • B. 

      Their warmth

    • C. 

      Their friendship

    • D. 

      Their service and happy arrival

    • E. 

      Their satisfaction and eventual return business


  • 23. 
    The statement : "Cab drivers always drive recklessly if it means being the first to pick up a fare" is a...
    • A. 

      The truth

    • B. 

      The opinion of all customers

    • C. 

      Racism

    • D. 

      A stereotype

    • E. 

      None of the above


  • 24. 
    Which of the following is a major DON'T of exceptional customer service?
    • A. 

      I'm sorry

    • B. 

      I'll try my best

    • C. 

      Can I help you?

    • D. 

      That's not my job

    • E. 

      Where are you going?


  • 25. 
    According to the video The Difficult Guest, there are three types of guests:
    • A. 

      The Disruptive Guest, the Humble Guest and the Uninvited Guest

    • B. 

      The Disruptive Guest, the Distracted Guest and the Disappointed Guest

    • C. 

      The Happy Guest, the Friendly Guest and the Disappointed Guest

    • D. 

      The Disruptive Guest, the Friendly Guest and the Tired Guest


  • 26. 
    To save gas, the Environmental Protection Agency recommends that drivers do not exceed what speed when driving on the highway...
    • A. 

      50 MPH

    • B. 

      60 MPH

    • C. 

      70 MPH

    • D. 

      80 MPH


  • 27. 
    Which of the following is NOT recommended in order to save gas?
    • A. 

      Tightening your gas cap

    • B. 

      Always keeping your windows open

    • C. 

      Removing excess weight from your vehicle

    • D. 

      Using cruise control when driving on flat terrain


  • 28. 
    To save gas, you should roll down your windows instead of using the air conditioner when you are driving slower than what speed?
    • A. 

      20 MPH

    • B. 

      30 MPH

    • C. 

      40 MPH

    • D. 

      50 MPH


  • 29. 
    To save gas, you should turn your engine off when your taxi is going to be sitting still for at least how long?
    • A. 

      10 seconds

    • B. 

      30 seconds

    • C. 

      1 minute

    • D. 

      5 minutes


  • 30. 
    Why should you avoid making "jackrabbit starts"?
    • A. 

      To reduce wear on your tires

    • B. 

      To avoid collisions

    • C. 

      To protect your passengers safety

    • D. 

      To save gas


  • 31. 
    What is a term for a system of driving and vehicle maintenance practices intended to improve your car's mileage?
    • A. 

      Hypermiling

    • B. 

      EcoDriving

    • C. 

      Shunpiking

    • D. 

      Rat-running


  • 32. 
    Why is a good idea to keep your cab rolling in traffic?
    • A. 

      It's saves gas

    • B. 

      It is better for your engine

    • C. 

      It reduces break wear

    • D. 

      All of the above


  • 33. 
    You can save gas by using your cruise control...
    • A. 

      All the time

    • B. 

      On hilly terrain

    • C. 

      On flat terrain

    • D. 

      None of the above


  • 34. 
    When driving faster than 40 MPH, you can save gas by doing which of the following?
    • A. 

      Driving with your windows down and NOT using the air conditioning

    • B. 

      Using the air conditioning and NOT driving with your windows down

    • C. 

      Driving with your windows down AND using the air conditioning

    • D. 

      None of the above


  • 35. 
    Why is it important to make sure your gas cap is properly tightened?
    • A. 

      To prevent debris from entering your gas tank

    • B. 

      To prevent thieves from siphoning your gas

    • C. 

      To reduce fire risks

    • D. 

      To stop fuel from evaporating


  • 36. 
    When a passenger requests a receipt for the cab fare, the chauffeur will...
    • A. 

      Hand write a receipt on notebook paper

    • B. 

      Sign the passengers travel expense log

    • C. 

      Give the passenger a fully completed printed receipt from the meter

    • D. 

      Receipt written on the back of the cab company's business card

    • E. 

      What ever the passenger wants


  • 37. 
    What is the eastern boundary for a short trip from Midway Airport?
    • A. 

      Western Ave

    • B. 

      Loomis St

    • C. 

      Cermak Rd

    • D. 

      Ashland Ave

    • E. 

      Damen Ave


  • 38. 
    A lessee (driver) cannot be required by the lessor to lease for more than
    • A. 

      720 hours

    • B. 

      168 hours

    • C. 

      72 hours

    • D. 

      40 hours

    • E. 

      24 hours


  • 39. 
    A taxi cab chauffeur shall take the most ________ to the passenger's destination.
    • A. 

      Expensive route

    • B. 

      Scenic route

    • C. 

      Direct route unless specifically directed by the passenger to take an alternate route

    • D. 

      Direct route

    • E. 

      Likely to have less traffic


  • 40. 
    The person may not apply for, or renew a chauffeur's license if they have been convicted of a felony or any other offense that by statute or ordinance would not allow the issuance of a license. No license will be renewed or issued if less than ______ has elapsed from the time discharge of any sentence imposed.
    • A. 

      1 year

    • B. 

      2 years

    • C. 

      3 years

    • D. 

      4 years

    • E. 

      5 years


  • 41. 
    What is the souther boundary for a short trip from Midway Airport?
    • A. 

      79th Street

    • B. 

      95th Street

    • C. 

      87th Street

    • D. 

      103rd Street

    • E. 

      111th Street


  • 42. 
    When operating a taxi cab, a driver can use his cell phone...
    • A. 

      When he/she does not have a passenger in the vehicle

    • B. 

      Only when his/her cell phone is getting incoming calls

    • C. 

      Only when he/she uses a hands free device

    • D. 

      Only when necessary

    • E. 

      Use of a cell phone while operating a taxi is a violation of the rules


  • 43. 
    A lesse can sub-lease his/her vehicle during the time period for which he/she has it leased with with...
    • A. 

      The permission of Business Affairs and Consumer Protection

    • B. 

      The permission from the lessor

    • C. 

      Written permission from the lessee

    • D. 

      Written permission from the lessor and the lessee

    • E. 

      You cannot sub-lease your vehicle


  • 44. 
    When arriving without a passenger at O'Hare , where does a taxi cab driver proceed first?
    • A. 

      Upper level starter gate

    • B. 

      Lower level starter gate

    • C. 

      Police officer directing traffic

    • D. 

      Taxi cab staging area

    • E. 

      Bessie Coleman Memorial Drive


  • 45. 
    A chauffeur being found guilty of repeated and/or Aggravated Offense shall be subject to...
    • A. 

      A $200.00 fine

    • B. 

      A fine up to $750.00

    • C. 

      License suspension up to 29 days

    • D. 

      Revocation of chauffeur license

    • E. 

      All of the above


  • 46. 
    Natasha told a customer that she did not know where the desired destination was or how to get there. She told the passenger to take another cab. Is there a problem here?
    • A. 

      No, she was honest and did not activate the meter

    • B. 

      No, as long as it did not occur during business days or hours

    • C. 

      Yes, Natasha is in the area of refusal of service. Not know a location or how to drive there is not a reason not to serve the public

    • D. 

      No, as long as the passenger does not complain

    • E. 

      None of the above is correct


  • 47. 
    No chauffeur can renew his/her public license until he/she produce proof that they successfully completed a Public Chauffeur Continuing education course. This course must have been completed within the last...
    • A. 

      5 years

    • B. 

      4 years

    • C. 

      3 years

    • D. 

      2 years

    • E. 

      Within the drivers life time


  • 48. 
    Regarding the requirement for servicing under-served areas, a driver must respond to requests for service in these areas at least ______ during each 24 hour or less _______ period, or at least 7 times during a ______.
    • A. 

      Twice, time, year

    • B. 

      Twice, lunch, month

    • C. 

      Once, lease, weekly lease

    • D. 

      Once, day, lease

    • E. 

      None of the above


  • 49. 
    Taxicabs operating at the airports must me equipped with...
    • A. 

      GPS device

    • B. 

      Spare tire

    • C. 

      A device to accept credit cards

    • D. 

      Cell phone power ports

    • E. 

      None of the above


  • 50. 
    What is the northern boundary for a short trip from Midway Airport?
    • A. 

      47th Steet

    • B. 

      Pershing Road

    • C. 

      31st Street

    • D. 

      Cermak Road

    • E. 

      None of the above


  • 51. 
    Public chauffeurs shall activate the meter whenever the vehicle is engaged for hire. What are the exceptions to this rule?
    • A. 

      Jitney rides

    • B. 

      Shared rides

    • C. 

      When the customer asks for an unmetered ride

    • D. 

      No exceptions

    • E. 

      1 and 2 are correct.


  • 52. 
    Which of the following do not have designated boundaries or zones?
    • A. 

      Jitney service

    • B. 

      Short trips

    • C. 

      Group rides

    • D. 

      Short trips and jitney service

    • E. 

      None of the above


  • 53. 
    You have leased a taxi equipped with a two way radio. You discover that the radio is not functioning, what should you do?
    • A. 

      Take the taxi out because you need to make money for the lease

    • B. 

      Call the cab company and tell them that you are going to use your cell phone for communication

    • C. 

      Return the cab right away

    • D. 

      Only use the cab for fares to or from the airports

    • E. 

      None of the above


  • 54. 
    At the discretion of the Commissioner, an applicant may be denied renewal of a chauffeur if the applicant has within the 12 months preceding his/her renewal application date received ________ or more complaints and/or citations of abusive behavior and/or unsafe driving.
    • A. 

      One

    • B. 

      Two

    • C. 

      Three

    • D. 

      Four

    • E. 

      Five


  • 55. 
    Gus is a new taxi driver and has only driven for a short time. Some of the old-timers tell him that he should "steer" customers to locations that pay the drivers $5.00 per customer brought to the business. What should he do?
    • A. 

      Gus should do it because times are tough and he needs the money

    • B. 

      It's OK as long as it is a type of business that the customers are looking for and they don't complain

    • C. 

      He should not do it because the City of Chicago says no, soliciting patronage is not permitted

    • D. 

      Answers 1 and 2 are correct

    • E. 

      None of the answers are correct


  • 56. 
    At the airports, what is the shared ride waiting period?
    • A. 

      5 min.

    • B. 

      10 min.

    • C. 

      15 min.

    • D. 

      Until you have at least 3 passengers

    • E. 

      None of the above


  • 57. 
    A driver found guilty to have refused a fare on the grounds that he/she did not know how to reach the passenger's destination, the driver, for the first offense...
    • A. 

      May be fined

    • B. 

      May re-take the Public Chauffeurs Training Course

    • C. 

      May be suspended

    • D. 

      May re-take the licensing exam

    • E. 

      1, 2 and 3 are correct


  • 58. 
    What is the meter rate for a fare from Midway Airport to Oak Brook?
    • A. 

      Straight meter

    • B. 

      Meter and a half

    • C. 

      Double meter

    • D. 

      Straight meter to the city limits, the meter and a half

    • E. 

      None of the above


  • 59. 
    A driver may negotiate a fare or flat rate lower than the metered rate before beginning a trip, but what would the requirement be?
    • A. 

      The trip must be estimated to exceed 10 miles and use the meter

    • B. 

      The trip must be within the city limits

    • C. 

      The trip must be estimated to exceed 5 miles and the meter is used

    • D. 

      The tips is estimated to be less than 5 miles and the meter is not used

    • E. 

      None of the above


  • 60. 
    As a professional driver, from the list below what should you always incorporate into your everyday way of doing business?
    • A. 

      Greet and maintain eye contact with each customer as they enter the cab

    • B. 

      Never leave from the pickup point if the customer will not five information to where the destination is

    • C. 

      Always make sure the cab is checked for left items, at least ask the customers to check for their belongings before they exit the cab

    • D. 

      Let the customer know that you know what you are doing, you are a professional and know the route to be take and how much the fare will be at all times

    • E. 

      All of the above


  • 61. 
    At the beginning of the TAP trip, you will...
    • A. 

      Verify the picture on the TAP Swipe card Match the rider

    • B. 

      Perform the initial swipe to validate trips on the card

    • C. 

      Ask the customer what the destination will be

    • D. 

      1,2 and 3 are correct

    • E. 

      None of the above


  • 62. 
    Sponsors of the Chicago Taxi Access Program are..
    • A. 

      PACE

    • B. 

      Regional Transportation Authority

    • C. 

      City of Chicago

    • D. 

      State of Illinois

    • E. 

      1,2 and 3 are correct


  • 63. 
    A TAP customer with a swipe card may use it to travel anywhere
    • A. 

      A the suburb that borders the city

    • B. 

      A the suburb that is serviced by the RTA

    • C. 

      A suburb that is shown on the CTA Service Area Map

    • D. 

      A suburb that is no more than 20 miles from the point of pickup

    • E. 

      None of the above are correct


  • 64. 
    Wich of the following statements are NOT true
    • A. 

      All drivers are TAP certified by the Business Affairs and Consumer service

    • B. 

      TAP passengers are allowed to ride on credit

    • C. 

      Drivers must give a metered receipt to customers when asked

    • D. 

      TAP passengers hace swipe cards

    • E. 

      Only one TAP trip can be used for each one way trip


  • 65. 
    The accessible Taxi Van came into service to...
    • A. 

      Transport TAP customers

    • B. 

      Prevent service dogs from injuring passengers on the CTA

    • C. 

      Ensure that individuals with disabilities can get a cab ride

    • D. 

      All of the above are correct

    • E. 

      Both 1 and 3 are correct


  • 66. 
    As a public chauffer you will come in contact with many different people. When young people who have mental disabilities, a chauffer should.....
    • A. 

      Treat the customer with respect and courtesy, don't talk down to them

    • B. 

      Feel free to ask if they need assistance

    • C. 

      Not assume that they cannot communicate

    • D. 

      Not assume any level of intellect based on what you see

    • E. 

      All of the above are correct


  • 67. 
    The Federal Law that the covers the use of guide dog into public places is known as...
    • A. 

      The White Cane Law

    • B. 

      The Assistance Dog Act

    • C. 

      The A.D.A.

    • D. 

      The Guide Dog Act

    • E. 

      None of the above


  • 68. 
    You are driving the Accessibility Van, the control positions for the buckles is...
    • A. 

      Cam buckle right front, cam buckle left front, over center buckle right rear

    • B. 

      Cam buckle left rear, cam buckle left front, over center buckle right rear

    • C. 

      Over center buckle right front, over center buckle left front, cam buckle right

    • D. 

      Over center Buckle left front, over center Buckle left rear, cam buckle right

    • E. 

      None of the above are correct


  • 69. 
    When using the TAP Swipe Card, there are a total of _____ swipes per TAP transaction...
    • A. 

      4

    • B. 

      3

    • C. 

      2

    • D. 

      1

    • E. 

      0


  • 70. 
    People with hearing impairments may also have...
    • A. 

      Mental problems

    • B. 

      Poor attitude towards hearing people

    • C. 

      Balance problems

    • D. 

      Great out look on life

    • E. 

      None of the above are correct


  • 71. 
    When you have a passenger who is hearing impaired you should first...
    • A. 

      Speak at a normal rate, and make sure the passenger can see you face and lips

    • B. 

      Speak at a very slow rate while looking at the passenger

    • C. 

      Write what you want to say on a piece of paper and hand it to them

    • D. 

      Use hand gestures to communicate

    • E. 

      None of the above are correct


  • 72. 
    Some disabled persons in wheelchairs have the right to ride in the taxi sedan if they...
    • A. 

      Have a guide dog

    • B. 

      Have a Para-transit card

    • C. 

      Do not need a lot of assistance

    • D. 

      Can transfer themselves into the cab and have a collapsible wheelchair

    • E. 

      Have children with them


  • 73. 
    You are securing a passenger in a wheelchair into a Taxi Van, the front straps should be...
    • A. 

      2-3 inches from the customer's feet

    • B. 

      1-5 inches from the customer's feet

    • C. 

      At least 3 and no more than 8 inches from the customer's feet

    • D. 

      At least 8 inches from the customer's feet

    • E. 

      None of the above are correct


  • 74. 
    You have a passenger who is disabled and they are getting out of the cab and your passenger begins to fall, it is your responsibility to...
    • A. 

      After they fall the ambulance

    • B. 

      Get out of the way and call for assistance

    • C. 

      Make sure that you do not get hurt by getting out of the way

    • D. 

      Break their fall and help them to the ground if you are near

    • E. 

      None of the above are correct


  • 75. 
    A TAP passeger may take a maximum of ______ trips in a day.
    • A. 

      2

    • B. 

      3

    • C. 

      4

    • D. 

      5

    • E. 

      None of the above are correct


  • 76. 
    The value of a TAP trip is...
    • A. 

      $12.00

    • B. 

      $12.50

    • C. 

      $13.00

    • D. 

      $13.50

    • E. 

      $14.00


  • 77. 
    The TAP Swipe Card may be used to pay for...
    • A. 

      Tips, tolls and MPEA tax.

    • B. 

      Extra rider surcharge.

    • C. 

      Excess wait time.

    • D. 

      Any amount over $13.50 on the meter

    • E. 

      None of the above


  • 78. 
    A taxi driver must wait ______ minutes between TAP trips.
    • A. 

      5 minutes

    • B. 

      10 minutes

    • C. 

      12 minutes

    • D. 

      15 minutes

    • E. 

      No wait time necessary


  • 79. 
    A power or motorized wheelchair occupies or rides in which position in the taxi van?
    • A. 

      Position #1

    • B. 

      Position #2

    • C. 

      Position #3

    • D. 

      Position #4

    • E. 

      The center of the van


  • 80. 
    There is a law in the State of Illinois which ensures access for people with sight service dogs. This law is called...
    • A. 

      The Visually Impaired Act

    • B. 

      The Service Animal Act

    • C. 

      The White Cane Law

    • D. 

      The A.D.A.

    • E. 

      The Open Access Act


  • 81. 
    You pick up two passengers at Harold Washington College, and they are going to 115th and Michigan. Both passengers hand you Tap Swipe Cards and both show you their Para-transit Identification. How would you handle this $38.00 fare?
    • A. 

      The two TAP Swipe Cards could be used for this trip

    • B. 

      Both TAP Swipe Cards could be used and the difference made up in cash

    • C. 

      Refuse to accept the TAP Swipe cards and ask to be paid in cash or credit card

    • D. 

      Only one TAP Swipe Card can be used

    • E. 

      Whatever the passenger wants


  • 82. 
    Leaning or hanging on a person's wheelchair is similar to leaning or hanging on a person and considered ______ because the wheelchair is part of the body space for the person who uses the wheelchair.
    • A. 

      Courteous

    • B. 

      Proper

    • C. 

      Inappropriate

    • D. 

      Respectful

    • E. 

      None of the above are correct


  • 83. 
    When greeting a person who is visually impaired....
    • A. 

      Speak only through a companion

    • B. 

      Wave your hands

    • C. 

      Speak very loudly

    • D. 

      Always identify yourself and others who may be with you

    • E. 

      None of the above


  • 84. 
    Never use the following terms when referring to persons with disabilities...
    • A. 

      Handicapped

    • B. 

      Wheelchair bound

    • C. 

      Crippled/crippling/crip

    • D. 

      Deaf and dumb

    • E. 

      All of the above


  • 85. 
    As a Public Chauffeur, you must be aware of the laws that protect and ensure the rights of people with ______. There are federal, state and municipals laws emphasizing the equal treatment of people with ______.
    • A. 

      Abilities

    • B. 

      Passengers

    • C. 

      Disabilities

    • D. 

      Language problems

    • E. 

      None of the above are correct


  • 86. 
    The 5 C's of communication 
    • A. 

      Context, Clarity, be Concise, be Complete, be Compelling proofread!

    • B. 

      Cool, Creative, Class, Cooker, be Clinton

    • C. 

      Context, Clarity, Complete, Caller, Casher!


  • 87. 
    From Down Town , what expressway would you take to go to Oak Park, Maywood or Brookfield?
    • A. 

      Eisenhower

    • B. 

      Kennedy

    • C. 

      Dan Ryan

    • D. 

      Stevenson


  • 88. 
    Chicago State University is located at?
    • A. 

      Halsted & Harrison

    • B. 

      Pershing Rd. & Halsted

    • C. 

      95th St. & King Drive

    • D. 

      Harrison & Ashland


  • 89. 
    Wich museum is located at 6500 S. Pulaski Rd.?
    • A. 

      Balzekas Museum of Lithuanian Culture

    • B. 

      Bronzeville Children's Museum

    • C. 

      The Polish Museum

    • D. 

      Museum of Holography


  • 90. 
    Which street is south of Madison?
    • A. 

      Washington

    • B. 

      Lake

    • C. 

      Adams

    • D. 

      Randolph


  • 91. 
    Where are you if you are standing at 4000W and 5200N ?
    • A. 

      Pilaski & Foster

    • B. 

      Sacramento & Kedzie

    • C. 

      Roosevelt & Harrison

    • D. 

      Central & Devon


  • 92. 
    How far west is Homan?
    • A. 

      2800

    • B. 

      3300

    • C. 

      3400

    • D. 

      4000


  • 93. 
    The oldest building in Chicago is...
    • A. 

      The Clarke House

    • B. 

      The Chicago History Museum

    • C. 

      The Hotel Florence

    • D. 

      The Water Tower


  • 94. 
    University of Illinois at Chicago is located at...
    • A. 

      59th & Cottage Groove

    • B. 

      95th & Martin Luther King Dr.

    • C. 

      Devon & Sheridan

    • D. 

      Harrison & Halsted


  • 95. 
    The First mile marker south of Madison is...
    • A. 

      Cermak Rd.

    • B. 

      Roosevelt Rd.

    • C. 

      Harrison

    • D. 

      Garfield Rd.


  • 96. 
    Does Congress (500S) connect michigan Ave. with Lake Shore Drive?
    • A. 

      Yes

    • B. 

      No

    • C. 

      Sometimes

    • D. 

      Maybe


  • 97. 
    Peterson Ave is...
    • A. 

      6000 N

    • B. 

      4500 N

    • C. 

      South of Devon Ave

    • D. 

      Both 1 and 3 are correct


  • 98. 
    Which is the best route from Art Institute to Museum of Contemporary Art?
    • A. 

      Michigan n/b to Pearson e/b to MVDR s/b to museum

    • B. 

      Michigan n/b to Monroe e/b to LSD n/b to Chicago e/b to MVDR n/b to museum

    • C. 

      Michigan n/b to Chicago e/b to MVDR n/b to museum

    • D. 

      Michigan s/b to Balbo e/b to LSD n/b to Oak w/b to Michigan s/b to Chicago e/b to MVDR to museum


  • 99. 
    Going from Midway to U.S Cellular Field...
    • A. 

      Exit airport onto Kilpatrick n/b to 55th St. e/b becoming Garfield Blvd w/b to I-90/94 n/b to 35th St. w/b to location

    • B. 

      Exit airport onto Cicero n/b Archer Ave. n/e to 35th St. e/b to location

    • C. 

      Exit airport onto Cicero n/b to I-55N to I-90/94 s/b to 35th St. to location

    • D. 

      All of the above can will get you to U.S Cellular Field


  • 100. 
    How far north is Devon?
    • A. 

      6400

    • B. 

      5500

    • C. 

      3200

    • D. 

      1600


  • 101. 
    What university is located at Michigan & Congress?
    • A. 

      DePaul

    • B. 

      Loyola

    • C. 

      Northwestern

    • D. 

      Roosevelt


  • 102. 
    Choose the best Route from Harold Washington College to the New Regal Theater
    • A. 

      Lake St. e/b to Michigan s/b to Columbus s/b to LSD s/b to 57th St. w/b to Cornell Dr. to Stony Island s/b to 79th St. e/b to theater

    • B. 

      Lake St e/b to michigan n/b to Wacker e/b to LSD (lower s/b) to Jeffery s/b to 79th St. e/b to theater

    • C. 

      Lake St. e/b to Michigan s/b to Wacker e/b to LSD (lower s/b ) to south shore dr. s/b to Yates s/b to 79th w/b to theater

    • D. 

      Lake St. e/b to michigan s/b to Monroe e/b to Columbus s/b to LSD s/b 57th St. w/b to Cornell dr. s/b to Stony Island s/b to 79th St. e/b to theater


  • 103. 
    Wich is the best correct route from the Drake Hotel to the Cook County Building?
    • A. 

      Walton w/b to Clark s/b to location

    • B. 

      Michigan s/b to Erie e/b to Indiana s/b to location

    • C. 

      Michigan n/b to Division w/b to Canal e/b to location

    • D. 

      Walton w/b to Michigan s/b to Randolph e/b to location


  • 104. 
    Wich of the following is the best route from City Hall to Wrigley Field?
    • A. 

      LaSalle n/b to Randolph w/b to I-90/94, exit e/b on Addison to destination

    • B. 

      LaSalle s/b to Madison s/b to I-90/94, exit 35th St. to destination

    • C. 

      LaSalle n/b to Clark to Destination

    • D. 

      LaSalle n/b to Addison to destination


  • 105. 
    How far west is Narragansett?
    • A. 

      6800

    • B. 

      6400

    • C. 

      5600

    • D. 

      4800


  • 106. 
    What Point of Interest is directly in front of Navy Pier?
    • A. 

      Harbor Point

    • B. 

      Lake Point Tower

    • C. 

      Navy Pier Points

    • D. 

      Chicago Points


  • 107. 
    The Duchossois Center , Bernard Mitchell and Comer's Children Hospital are all located near?
    • A. 

      59th & Cottage Groove

    • B. 

      Ogden & Damen

    • C. 

      75th & Stony Island

    • D. 

      25th & Michigan


  • 108. 
    What Street is used to arrive at Merchandise Mart?
    • A. 

      LaSalle

    • B. 

      Clark

    • C. 

      Wacker Dr.

    • D. 

      Wells


  • 109. 
    Roosevelt Rd. is an alternate route for i-290. What other street can be used as an alternate route?
    • A. 

      Pershing Rd.

    • B. 

      Pratt ave.

    • C. 

      Randolph St.

    • D. 

      Washington Blvd


  • 110. 
    Columbus Dr north of _____ is called _______
    • A. 

      The Chicago River, St.Clair

    • B. 

      Kinzie, MVDR

    • C. 

      Grand Ave., Fairbanks St

    • D. 

      North Water St, Dewitt


  • 111. 
    President Obama's Chicago Home is at 5046 S Greenwood Ave. (1100E). What  neidhborhood is this?
    • A. 

      North Lawndale

    • B. 

      Grand Crossing

    • C. 

      Albany Park

    • D. 

      Kenwood


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