Azure Review Test
This is an open book test administered in order to prepare for Azure support. You may use all resources available to you except for any form of communication with another person.
When in doubt with a question, do not hesitate to forward your concerns to Percival Camacho (Technical Trainer) or Chris Ylagan (Supervisor).
Please do not discuss the test with your peers until after everyone is done with it.
Thank you very much and good luck!
- 1.
Login to AZIF. Where do we go to view a list of Azure sites?
- A.
Home
- B.
Venues
- C.
Accounts
- D.
Online
Correct Answer
B. Venues -
- 2.
Where do we go to find out the URL and login information for a venue’s Access Controller (Colubris or Nomadix)?
- A.
AZIF: Venues>[venue name]>Information
- B.
AZIF: Venues>[venue name]>Equipment
- C.
AZIF: Venues>[venue name]>Usage
- D.
AZIF: Venues>[venue name]>Support
Correct Answer
B. AZIF: Venues>[venue name]>Equipment -
- 3.
Where do we go to get a history of internet connection sessions for a particular venue?
- A.
AZIF: Venues>[venue name]>Information
- B.
AZIF: Venues>[venue name]>Equipment
- C.
AZIF: Venues>[venue name]>Usage
- D.
AZIF: Venues>[venue name]>Support
Correct Answer
C. AZIF: Venues>[venue name]>Usage -
- 4.
Where do we go to determine whether a particular venue offers wired or wireless connectivity (or both)?
- A.
AZIF: Venues>[venue name]>Information
- B.
AZIF: Venues>[venue name]>Equipment
- C.
AZIF: Venues>[venue name]>Usage
- D.
AZIF: Venues>[venue name]>Support
Correct Answer
D. AZIF: Venues>[venue name]>Support -
- 5.
Where do we go in AZIF to find out who are currently authenticated/connected with our RADIUS server?
- A.
Home
- B.
Venues
- C.
Accounts
- D.
Online
Correct Answer
D. Online -
- 6.
Who is/are the contact center’s main point of escalation regarding Azure venues?
- A.
Singapore NOC
- B.
Account Managers
- C.
Service Managers
- D.
Call Center Manager
Correct Answer
C. Service Managers -
- 7.
For credit card accounts, who handles refunds for accounts created before September 22, 2009?
- A.
Agents
- B.
Azure Experts/ Azure NOC
- C.
Singapore NOC
- D.
Account Managers
- E.
Service Managers
Correct Answer
B. Azure Experts/ Azure NOC -
- 8.
For credit card accounts, who handles refunds for accounts created after September 22, 2009?
- A.
Agents
- B.
Azure Experts/ Azure NOC
- C.
Singapore NOC
- D.
Account Managers
- E.
Service Managers
Correct Answer
A. Agents -
- 9.
Who handles refunds for AIMS custom accounts?
- A.
Agents
- B.
Azure Experts/ Azure NOC
- C.
Singapore NOC
- D.
Account Managers
- E.
Service Managers
Correct Answer
D. Account Managers -
- 10.
True or False: Supervisor approval is required for refund concerns
- A.
True
- B.
False
Correct Answer
A. True -
- 11.
Who is the Service Manager for NSW/ ACT ?
- A.
David Roitman
- B.
Peter Kozik
- C.
Peter Faulkner
- D.
Scott Jones
- E.
Nick Koutzas
Correct Answer
A. David Roitman -
- 12.
Who do we contact next if ever the Service Manager is unreacheable?
- A.
David Roitman
- B.
Peter Kozik
- C.
Peter Faulkner
- D.
Scott Jones
- E.
Nick Koutzas
Correct Answer
E. Nick Koutzas -
- 13.
True or False: For after hours escalations, we can contact on-site engineers for assistance
- A.
True
- B.
False
Correct Answer
B. False -
- 14.
For guests who bought credit card accounts, forgot their PIN, and are now calling us to retrieve it, what information listed below do we NOT NEED in order to verify the account?
- A.
Venue where they made the purchase
- B.
Date and time where they made the purchase (accurate to more or less 3 hours)
- C.
Pricing plan and/or amount purchased
- D.
Credit card number
Correct Answer
D. Credit card number -
- 15.
For Premium SMS accounts, what piece of information do we require in order to find the account information?
- A.
Email address
- B.
Credit Card number
- C.
Date and time when they made the purchase
- D.
Mobile phone number
- E.
Name of the guest
Correct Answer
D. Mobile phone number -
- 16.
True or False: Globalinc Prepaid cards can only be used in Globalinc Kiosks
- A.
True
- B.
False
Correct Answer
A. True -
- 17.
What are the hours of operation for the Contact Center for Azure?
- A.
8am – 5pm (Sydney); 5am – 2pm (Manila)
- B.
5am – 12mn (Sydney); 2am – 9pm (Manila)
- C.
8am – 12mn (Sydney); 5am – 9pm (Manila)
- D.
24/7 operation
Correct Answer
C. 8am – 12mn (Sydney); 5am – 9pm (Manila) -
- 18.
How is the Azure platform branded in Australia?
- A.
As Azure Wireless
- B.
As Docomo interTouch
- C.
As interTouch
- D.
As Maginet
Correct Answer
A. As Azure Wireless -
- 19.
When viewing account information, what is NAS Restrict?
- A.
Defines how many simultaneous users can use the account
- B.
Defines what specific devices can use the account
- C.
Defines what venues can a given account be used
- D.
Defines how much time is left in the account
Correct Answer
C. Defines what venues can a given account be used -
- 20.
Where can we find the most updated source of information for a list of SMTP servers to be used in specific Azure venues (2 answers)?
- A.
In the Azure Wiki
- B.
In AZIF: Venues>[venue name]>Equipment
- C.
In AZIF: Venues>[venue name]>Support
- D.
In the email FAQ found in the Azure website (www.azure.com.au)
- E.
In the cc-help drive (\\phnas1\cc-help\Azure Support)
Correct Answer(s)
B. In AZIF: Venues>[venue name]>Equipment
D. In the email FAQ found in the Azure website (www.azure.com.au) -
- 21.
Access the venue Mantra Crown Towers. What is the current status of this location?
- A.
Hold
- B.
In Progress
- C.
Active
- D.
Decommissioned
Correct Answer
B. In Progress -
- 22.
Access the venue Quest Bendigo. What SMTP server must be used in this venue?
- A.
Email.azure.com.au
- B.
Smtp.docomointertouch.com
- C.
Smtp.azure.com.au
- D.
Smtp.questbendigo.com
Correct Answer
A. Email.azure.com.au -
- 23.
Access the venue Quest Bendigo. Is this a wired or wireless location (or both)?
- A.
Wired
- B.
Wireless
- C.
Both
Correct Answer
B. Wireless -
- 24.
Access the venue Quest Bendigo. How many Internet Kiosks are available in this venue?
- A.
1
- B.
2
- C.
3
- D.
4
- E.
0
Correct Answer
A. 1 -
- 25.
Access account information for the PIN 5019306020009, what type of account is this?
- A.
Credit card
- B.
Premium SMS
- C.
AIMS
- D.
AIMS Custom
- E.
Globalinc Kiosk Prepaid Card
Correct Answer
A. Credit card -
- 26.
Access account information for the PIN 4547346718982866, what type of account is this?
- A.
Credit card
- B.
Premium SMS
- C.
AIMS
- D.
AIMS Custom
- E.
Globalinc Kiosk Prepaid Card
Correct Answer
D. AIMS Custom -
- 27.
Access the venue Linley Estate. What is the model of this venue’s Access Controller/ Network Access Server?
- A.
Colubris CN3200
- B.
Nomadix AG2100
- C.
Nomadix AG3100
- D.
Colubris CN320
Correct Answer
B. Nomadix AG2100 -
- 28.
Access the venue Linley Estate. What is the username to use to access the NAS?
- A.
Linley
- B.
Cnlinley
- C.
Vilinley
- D.
Admin
Correct Answer
C. Vilinley -
- 29.
What countries do we NOT support the Azure platform?
- A.
USA
- B.
Australia
- C.
New Zealand
- D.
None of the above
- E.
All of the above
Correct Answer
A. USA -
Quiz Review Timeline +
Our quizzes are rigorously reviewed, monitored and continuously updated by our expert board to maintain accuracy, relevance, and timeliness.
-
Current Version
-
Mar 15, 2022Quiz Edited by
ProProfs Editorial Team -
Oct 02, 2009Quiz Created by
Percivalcamacho
Back to top