Verify the correct dial out number
Ensure that the data service is NOT on the voice line
Connect CPE directly to the eMTA and try to dial out
Verify dial tone and polarity
Verify the correct dial out number
Ensure that the data service is NOT on the voice line
Connect CPE directly to the eMTA and try to dial out
Verify dial tone and polarity
Disconnect eMTA from inside wire and check for voltage on customer wiring
Ensure that the data service is NOT on this line
Connect CPE directly to the eMTA and try to dial out
Verify dial tone and polarity
Equalizer
Pad
Power Diplexer
RF Diplexer
Lay cables across the ceiling tiles on the top of the tiles
Attach cables to the framework that holds the ceiling tile in place
Suspend cables above the tiles
Lay cables perpendicular to the tile bracing
CLEC
ILEC
MPOE
DLEC
UPS
No-Break
Back up power supply
LPSU
An anti-virus
A Spyware blocker
A Pop up blocker
A firewall
Scaler
Switcher
Video Distribution Unit
Stereo Receiver
White/Blue
Blue/White
Orange/White
White/Orange
Scaler
Switcher
Receiver
Video Sub Station
Splitting data into two types
Creating I pictures
P pictures cross coding
The GoP
1&8
2&4
4&5
1&3
MPEG 1
MPEG 2
MPEG 4
DIVX
12
8
10
24
SPDIF
TOSLINK
Coax
Composite
Visual
Prod
Sounding
FVD
SPDIF Digital
TOSLINK
Coax
Composite
Top Down
Bottom up
Self
SIK
Unpack and set it up
Explain that we can only connect inputs to it
Set it up, if it's unboxed
Connect inputs and speakers
Netstat -a
Ping
Ipconfig /flushdns
Ipconfig
An anti-virus
A spyware blocker
A pop up blocker
A firewall
Worms
E-Mail virus
Trojans
Executables
DVR
On Demand services
HDTV
Pay per-view
All of the above
C and D
B,C,D
Install a NIC for $30
Cancel the install
Point the customer to their own IT person
Provide a NIC free as a part of the service
You do the work, they observe
They do the work, you observe
They do the parts they have been trained in, you do the rest
They are responsible for the paperwork, you the physical work
Supervisor
Champion
L&D
Student
You do the work, they observe
They do the work, you observe
They do the parts they have been trained in, you do the rest
They are responsible for the paperwork, you the physical work
Once a week minimum
As often as schedules permit
When asked
When supervisor agrees
Timely and brutally honest
Honest yet tactful
Written and oral
Documented in employees file
3-4 second rule
15 second rule
Watch-and-Wait rule
OSHA line 12.4
Ask for the sale
Position the product
Build rapport
Communicate the benefits
A,B,C
I,B,P
Intra-coded, Biphase, Cumulative
Moe, Larry, Curley
Digital Transmission Content Protection
Data Transmission Copy Program
Digital Transport Copy Protection
Digital Terminal Copy Protection
Public non-routable
Private routable
Dynamic
Public routable
802.11a
802.11b
802.11a and 802.11b
Only 802.11g devices
Place the AP near a wall
Place the AP near a window
Keep the AP center in the house
Place the AP as high as possible
75-150"
25-125"
0-150"
100-150"
802.11a
802.11b
802.11f
Only 802.11g devices
Time released
Event Watching
Stealth Virus
Trojans
Trojan Horses
E-mail Virus
Stealth Virus
Worms
NAT
PAT
Subnetting
DHCP
Worm
Memory resident
Trojan
Empathy
Mutual communications
Rapport
Rocky
Oral, Visual, Hands-On
Visual, Auditory, Tactile
Bone head, brain dead, and rock
Seeing, hearing, doing
RJ-25/RJ-26
RJ-14/RJ-22
RJ-11/RJ-14
RJ-21X/RJ-31X
Worms
E-Mail virus
Trojans
Executables
Passive Listening
Active Listening
Paraphrasing
Not recommended
Routable
Non-routable
Reserved
Autoconfiguration
Audio, Video, Chroma
A picture, B picture, C picture
I picture, P picture, B picture
AVI, DIVX, WMV
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