Customer Service Test

8 Questions  I  By Servicestar on August 13, 2008
Let's Test your knew knowledge on giving great service. Passing grade=85% or better (missing no more than TWO partial questions).

  

Question Excerpt

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1.  What is every Zingerman's employee authorized to do when handling a customer complaint?
A.
B.
2.  Name Zingerman's 3 Steps to Great Service 1.2.          -           -          - 3.
3.  Explain the "10/4" Rule
4.  What are the 5 Steps to Handling a  Customer Complaint?1.2.3.4.5.
5.  What is the correct way to answer the phone at Zingerman's?
6.  You've seen a co-worker giving exceptional service. Name at least 2 things you can do to appreciate  them.
7.  Code Red.a. What is the code red form?b. Who is responsible for filling it out?c. Who is responsible  for following up on a code red?
8.  Who are the Service Central representatives in your buisness?
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Quiz Comments (2)
My first time too. Where can I find the answers??? lol
THIS IS MY FIRST TIME TO TAKE THIS TEST
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