Customer Service Test

8 Questions  I  By Servicestar
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Customer Service Quizzes & Trivia
Let's Test your knew knowledge on giving great service. Passing grade=85% or better (missing no more than TWO partial questions).

  
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Questions and Answers

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  • 1. 
    What is every Zingerman's employee authorized to do when handling a customer complaint?
    • A. 

      Do whatever it takes to make it right

    • B. 

      Yell back at the customer


  • 2. 
    Name Zingerman's 3 Steps to Great Service 1.2.          -           -          - 3.

  • 3. 
    Explain the "10/4" Rule

  • 4. 
    What are the 5 Steps to Handling a  Customer Complaint?1.2.3.4.5.

  • 5. 
    What is the correct way to answer the phone at Zingerman's?

  • 6. 
    You've seen a co-worker giving exceptional service. Name at least 2 things you can do to appreciate  them.

  • 7. 
    Code Red.a. What is the code red form?b. Who is responsible for filling it out?c. Who is responsible  for following up on a code red?

  • 8. 
    Who are the Service Central representatives in your buisness?

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