Customer Service Test

What is every Zingerman's employee authorized to do when handling a customer complaint?

• A.

  Do whatever it takes to make it right

• B.

  Yell back at the customer

Name Zingerman's 3 Steps to Great Service 1.2.          -           -          - 3.

Explain the "10/4" Rule

What are the 5 Steps to Handling a  Customer Complaint?1.2.3.4.5.

What is the correct way to answer the phone at Zingerman's?

You've seen a co-worker giving exceptional service. Name at least 2 things you can do to appreciate  them.

Code Red.a. What is the code red form?b. Who is responsible for filling it out?c. Who is responsible  for following up on a code red?

Who are the Service Central representatives in your buisness?