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Q.1)	What type of Fire Extinguisher would you use if a Power Supply were to burst into flames in the Server Room causing an Electrical Fire?

A.

Type A

B.

Type B

C.

Type C

D.

Type D

E.	None of the above, Use Water!

Q.2)	What is the Bandwidth for the 802.11g Standard?

A.

2 MBps

B.

11 Mbps

C.

20 Mbps

D.

54 Mbps

E.

54 MBps

Q.3)	Which of the following encryption technologies are most effective in warding off Hackers from a Home Wireless Solution

A.

WPA

B.

WEP

C.

SSID

D.

IPSec

E.

WPA-2

Q.4)	When dealing with a customer that calls up to check the status of his only computer he had to send in for repair, what is the best way to let him know you need more time to fix his issue? (Which of the following statements would be the most effective?)

A.	It will get done when it gets done, and rushing me won't get it done any faster.

B.	Sometimes things are out of our control and take a lot longer than expected.

C.	We really don't know whats going on with it just yet, so I can't say when it will be fixed.

D.	We came across a few unexpected hurdles in repairing your machine, but it should be done within the expected timeframe, would you like a call back when its ready to be picked up?

E.	I think someone is working on it right now! I'll e-mail you when its done with the RMA number and CASE ID.

Q.5)	SATA Hard drives have how many Jumper Settings?

A.	3 - master, slave, and Drive Select

B.	2 - Master and Slave

C.	SATA Drives don't have Jumpers

D.	It depends on the Manufacturer.

Q.6)	Most Express cards come in two sizes, which are

A.	50 pin and 80 pin

B.	34mm and 54mm

C.	54mm and 80 mm

D.	2 inch and 3 inch

E.	34 pin and 54 pin

Q.7)	Ntbootdd.sys is used for which of the following?

A.	Booting a SCSI drive

B.	Loading Necessary NT services

C.	To determine the OS Partition of a drive.

D.	To configure the Windows Startup

E.	All of the above.

Q.8)	A user calls in and states that whenever she types she is getting strange numbers and symbols, what might be the case.

A.	The IE browser Unicode was changed to wingdings

B.	The unicode was changed to a foreign language that she does not have installed on her OS.

C.	Her numlock key is on

D.	Her capslock key is on.

E.	She accidently enabled sticky Keys.

Q.9)	You attempt to get to a website by name, but none will load, however when you type in an IP address, it works fine. You heard a technician talking about OPENDNS and you change your DNS servers and it works. What might be the problem?

A.	The web server is down.

B.	Your ISP's DNS servers are malfunctioning

C.	You got unlucky with a bad IP subnet!

D.	Your DNS cache service needed to be restarted.

E.	DHCP was not enabled.

Q.10)	You work at a company where security is a huge concern so you disable many things including Javascript, Active X, Pop-up blocking, and animated GIF's, which of the following was probably unnecessary?

A.	Disabling Pop-ups

B.	Disabling Animated-GIF's

C.	Disabling ActiveX

D.	Disabling Javascript

E.	All of them were necessary for maximum security!

Q.11)	A friend asks you what the PPM rate is on an average DOT MATRIX Printer. What do you tell him?

A.	It really depends on the manufacturer. Some are better than others.

B.	Most run in the ballpark of 30-50 PPM.

C.	Actually, Dot Matrix Printers are not measured in PPM, but rather CPS.

D.	Dot Matrix Printers run usually at about 300 PPM on average.

E.	Don't ask me work questions, you are supposed to be my friend!

Q.12)	Out of these components which is the most light sensitive?

A.	The CMOS Chip

B.	The Fuser Assembly

C.	Infrared devices and beams.

D.	A Print Drum

E.	A biometric scanner

Q.13)	Hot-swappable devices are known as devices that can be taken in and out without a reboot. Which of the following peripherals are known NOT to be hot-swappable?

A.

USB 1.0

B.

PCMCIA

C.	Express card

D.

USB 2.0

E.

PS/2

Q.14)	An APIPA IP Address might look like which of the following?

A.	169.254.xxx.xxx

B.	192.168.xxx.xxx

C.

127.0.0.1

D.	255.255.0.0

E.	A4:f8:f4:b9:a1:e0

Q.15)	A user is blind and needs help setting up a computer. What would you first do to help this user.

A.	Refer him to 3rd party programs that would read on screen text for him.

B.	Tell the user that computing is reserved for only those of us who can see.

C.	Refer the user to buy special products and hardware that made interacting with the computer easier.

D.	Help the user configure Text to Speech and various other options found in accessibility.

E.	Help the user enable soundsentry and showsounds in the accessibility options.

Q.16)	What is the difference between TCP/IP and HTTP

A.	HTTP is a protocol within TCP/IP

B.	HTTP is used strictly for business

C.	HTTP is used with streaming media sites such as Youtube, where TCP/IP is text only based.

D.	HTTP is the only important Protocol in TCPIP

E.	TCP/IP is a protocol within HTTP

Q.17)	Which of the following files are required to boot up a Computer?

A.

NTLDR

B.

BOOT.COM

C.	NTDETECT.SYS

D.

BOOT.INI

E.	NTBOOTDD.SYS

Q.18)	You arrive to work and find that there are system upgrades pending and processing. You have been assigned to flash the BIOS to a newer version on all the machines. What is/are the most possible reason(s) for this?

A.	There was a huge virus attack and so all of the computers died!

B.	There was a power surge in the middle of the night.

C.	The new components require and updated version of the BIOS

D.	The video cards are bad.

E.	All of the above are likely possibilities.

Q.19)	Which of the following are considered Network Topologies?

A.	TCP/IP, IPX, UDP

B.	Mesh, Star, Bus

C.	Session, Transport, Network, Application

D.	IP, DNS, DHCP

E.	Routers, Switches, Hubs

Q.20)	BIOS stands for what?

A.	Biometric Input/Ouput Scanner

B.	Basic Input/output System

C.	Basic Input/Output Syndicate

D.	Biometric Systems

Q.21)	USB 2.0 is capable of what transmission speeds?

A.

200 mbps

B.

400 mbps

C.

480 mbps

D.

11 gbps

E.

54 mbps

Q.22)	What does ASR stand for?

A.	Advanced Service Representative

B.	Automated System Repair

C.	Automated System Recovery

D.	Advanced System Registry

E.	Automatic Service Repair

Q.23)	What term is used to describe the mechanism that moves the printhead back and forth on an inkjet printer?

Q.24)	Which of the following would be good advice to someone that is new to computing to ward off Identity Theft and to Promote good system welfare?

A.	Themes are color schemes can easily be changed in the Windows Display Properties

B.	Using Antivirus programs and Firewalls are a good idea to keep your information safe

C.	Most programs you can get online for free, I'd recommend looking around before you buy!

D.	If you just installed a lot of applications its a good idea to run a virus scan and a Defrag.

E.	Always google a problem that comes up and see the available solutions out there.

Q.25)	You want to find out your computers IP address. What is the best way to do that on a Windows XP machine.

A.	Right click on your network connection and go to properties.

B.	Type ping localhost and it will tell you your own IP address

C.	Type IFconfig in the Command Prompt

D.	Go to WhatismyIP.com

E.	Type IPconfig in the command prompt.

Q.26)	You are taking a computer component out of a computer for storage. What two things should you have on you or in an arms reach?

A.	Anti-Static Bags

B.	Anti-Static Clothes

C.	A humidifier

D.	Anti-Static Wrist Strap

E.	magnetic Screwdriver

Q.27)	A computer kicks into high gear and becomes very loud after about 10 minutes of use. It soon after turns off, what is likely the problem?

A.	ESD discharge on crucial components!

B.	The CPU is overheating

C.	The Fans are getting too hot

D.	The Power Supply wires are loose

E.	The computer has a boot sector Virus

Q.28)	A user calls you and says there are Yellow Exclamation Points everywhere and some Red X's. What tool might the customer be in to get this information?

A.	System Information

B.	Hardware Profiles

C.	Device Manager

D.	Modems Screen

E.	Registry Editor

Q.29)	E-IDE and PATA HDD's are powered by which of the following connectors?

A.

P1

B.

P8/P9

C.

Ribbon

D.

Molex

E.

P4

Q.30)	What is an MSDS and why is it so important? (Choose the best answer)

A.	A Microsoft Systems Data Sheet contains system information that may contain crucial debugging information for a Microsoft Technician and are vital to keeping the company up to date on any software problems that may arise.

B.	A Machine Safey Documentation Sheet explains how to use a piece of equipment properly, and is vital for proper training and handling of all equipment to prevent accidents.

C.	A Material Safety Data Sheet is a sheet that tells the user what precautions would be best when storing the material.

D.	The Microsoft Sam Debugger Suite is important to maintain a level of integrity for disabled users by documenting all problems with the Voice and Speech services integrating with the system.

E.	The Material Safety Data Sheet is a sheet that explains a substances name, toxicity, health effects, first aid and other vital and emergency response information.

Q.31)	A virus that can allow backdoor access to a unknowing user is oftentimes called a:

A.

Trojan

B.

Worm

C.

Spyware

D.	Remote Attack

E.

Virus

Q.32)	You suspect a virus is spreading on a large company network, which of the following steps is UNNECESSARY

A.	unplug all computers from the network

B.	Begin to run virus scans on all the suspected infected machines.

C.	Shut all computers down!

D.	After determining the damage on the suspected computers, perform possible System restores if necessary.

E.	Check security logs and check and see if there were any suspicious activity.

Q.33)	SODIMM RAM is most commonly found in:

A.	Server//Mainframes

B.

PDA's

C.	SOHO Computers

D.

Laptops

Q.34)	Which of the following is the correct order for the Laser Printing Process?

Q.35)	When you open a CRT monitor you should be careful of what?

A.	ESD! You don't want to fry your monitor.

B.	Make sure not to touch the CCD as it will ruin your display.

C.	You should never open a CRT as the capacitors can contain enough voltage to kill you.

D.	Not to touch the Fuser assembly, as the oil on your hands can cause it to burn.

E.	Make sure you are properly Grounded!

Q.36)	A User with Xp Pro calls up and asks you to take over her computer to fix her issue. What of the following would require the least amount of extra steps to do so?

A.	Install PCAnywhere

B.	Use Citrix!

C.	Use takeovermypc.com

D.	Use Remote Desktop

E.	Use the Remote Troubleshooter

Q.37)	In Windows XP Home you want to edit Group Policies, what do you do?

A.	Go to Start>Run>GPedit.msc

B.	Go to Start>Run>GPedit.exe

C.	Go to Start> Control Panel > Administrative Tools > Group Policy Editor

D.	None of the Above

Q.38)	Which of the following Operating Systems is not Upgradable to Windows XP?

A.	Windows NT Server

B.	Windows 98

C.	Windows ME

D.	Windows NT 4.0 Workstation

Q.39)	What is the proper way to dispose of Laptop Batteries?

A.	Place them in the recycling bin for Waste Management.

B.	Throwing them in the trash is fine.

C.	Take them to a recycling depository

D.	Incinerate the battery.

Q.40)	Most probable reasons to upgrade the firmware on a piece of hardware can consist of which of the following? Choose 3:

A.	Protect your computer against Spyware.

B.	Fix any known issues with a piece of hardware.

C.	To make sure the hardware can maintain its usability in a rugged environment.

D.	To fix possible known compatibility issues with new software.

E.	To fix a bug or software issue of a device instead of doing a recall.

Q.41)	Which of the following are NOT examples of an NIC?

A.	Cellular UMTS//HSDPA Modem

B.

LAN Modem

C.	Data//Fax Modem

D.

Hub

E.	802.11 WiFi modem

Q.42)	What is the best explanation of the difference between Bandwidth and Throughput?

A.	Throughput is actual speed and Bandwidth is the possible speed.

B.	Bandwidth is the actual speed and throughput is the possible speed.

C.	Nothing, they are synonymous.

D.	Bandwidth is used to describe internet speed and throughput is used to describe network speed.

Q.43)	You are helping a friend configure a MIDI input device. What type of device are you most likely working on?

A.

A Monitor

B.

A Mouse

C.	A Sound Card

D.

A Guitar

E.	A Video Card

Q.44)	If you are trying to find a route that a computer takes to get from one site to another, which TCP/IP command would you use?

A.

Pingroute

B.

Ping /RT

C.

TraceRT

D.

PathTrace

E.

Trace

Q.45)	A Red line on an IDE cable signifies what?

A.	A power strip is failing

B.	It is to color code different types of cables.

C.	To align the cable with the last PIN (40) on the IDE device

D.	To align the cable with PIN 1 on the IDE device

Q.46)	In the laser printing process, what step describes the ink being melted onto the paper?

Q.47)	You are going to lead a brief meeting to discuss common office technical issues. Describe three common tasks most employees will have to do the help maintain the office equipment.

A.	Make sure to restart the computer after Automatic Updates and patches.

B.	Inform and educate on how to fix a paper jam.

C.	Inform users on how to implement Data Migration Procedures.

D.	Educate on how to share a network printer.

E.	Periodically refill the printer with paper.

Q.48)	Which of the following form factors are the smallest?

A.

ATX

B.

BTX

C.

Micro ATX

D.

Pico BTX

E.

Micro BTX

Q.49)	Which of the following is not a valid DOS command.

Q.50)	You just upgraded 10 new systems. What are three reasons you would want to not throw them in the waste.

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