With ProProfs Knowledge Base, you can create a self-service help center- a place where your customers can find instant answers to frequently asked questions. The help center serves as a secure web-based platform where customers can get information about your products and services, on this own. While this saves your customers from calling or raising tickets about the same issues again and again, it also means less support workload and costs for you.
The key to onboard new customers faster is providing quick answers to the many questions they have about your service or product. You can always create an FAQ to offer proactive answers to common questions. But the secret of faster customer onboarding is context-sensitive help, which includes in-app tooltips, popups and lightboxes. You can use them to offer customers guided tours of your product, website or mobile app.
With ProProfs , you can create multiple brands for a single site. Which means that you can instantly create new help centers; with the same content but different design. You can change the colors and theme to match the profiles of the customers who are accessing the help center. All of this is automated and you can change headers, add themes and banners at a click. Those looking to dig deeper can also customize the CSS and HTML.
With ProProfs you get full access control, which lets you decide who can view what; in your help center. You can keep certain documentation private and only viewable to select customers, while keeping the rest public. You can also set conditional rules which make your help center’s content inaccessible from certain regions, IP addresses, devices etc. This helps you automatically control what a customer can or cannot see.
ProProfs ensures that your help center is compatible with all mobile devices and browsers including iPhone, iPad, Android, iOS and more. With a mobile and Google-friendly help center you can deliver 24/7 support to customers allowing them to find helpful information, whenever they need it.
Everyone should give it a try!
I love ProProfs user experience. The interface is easy to use yet packed with powerful settings.
Director of Technology Initiatives, Touro College
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ProProfs support is one of the best I have experienced. They truly care about their customers and deliver resolutions fast.
Health Licensing Coordinator, Nebraska Department of Human and Health Services
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