Use This Template


Create effective customer service courses using professionally designed online templates. Crafted as per the latest trends in elegant design and modern typography, these highly customizable templates can be used to prepare courses on customer service topics like handling customer enquiries and complaints, responding to their requests, resolving customer service issues, and building customer relationships. Once published, track your courses and learners using advanced reporting features.

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How To Use This Template

Why create online customer service training?

Irrespective of the size and type of your business, excellent customer service needs to be at its heart, if you want to be successful. Exceptional customer experience is crucial to retaining existing customers and converting potential customers. Customer experiences need to be designed in a manner that your customers are left delighted.

A well-executed customer service training course leads to higher motivation level and more self-confidence on the part of your customer service agents. It not only boosts customer loyalty but also results in lower employee turnover rate. Online training flexibility and personalization bring about supportive corporate culture in the e-learning environment.

Help your staff learn how to better interact with different kinds of customers and give their best shot at client servicing. Improve their first impression by training them on strong communication skills and street smartness. Through training, help your staff learn about varied customer situations; resolving their queries faster and better.

Personalize with images, presentations, and videos

Develop highly professional online customer service training courses using ProProfs customer service templates. You can customize these templates by adding trendy designs, graphs, images, presentations, diagrams, and videos. You can also brand your training program by adding specific color schemes, logos, and typography. Doing so guarantees brand consistency of online customer service training.

How to use online customer service template?

ProProfs online customer service training template is available with a host of features. Creating personalized customer service training courses has never been so easy and hassle-free. Add your logo and brand to the training template. You may choose your color scheme to provide a highly personalized learning experience for your customer service agents. Embedding quizzes and surveys helps to assess your employees better and engage them. You can grade and certify your trainees on completion of their online customer service training. As a trainer, you even have the option to track your trainees’ progress using excellent reporting features of the online customer service training template.

Integrate your online customer service training course and others with ProProfs Quiz Software to better evaluate trainees’ knowledge retention abilities. Build high-quality training programs with customer service training template. Software installation or any coding knowledge is not at all needed at your end. Your employees now enjoy the liberty to easily access and undertake their courses through mobile, tablets, or laptops anywhere, anytime.

What makes our online customer service training better?

Our customer service training template brings about a plethora of unique benefits to instructors and their trainees. They are:

  • Engaging your customer service agents becomes easier with course content that is a natural fit to learn ways to deal with different kinds of customers and their concerns.
  • Best alignment, composition, color, and typography standards enable you to create personalized courses with high aesthetic appeal for learners.
  • This online training makes smart multimedia use to lend visual insights and engaging data-rich content. This multimedia content helps agents in retaining knowledge and other crucial information for long periods of time.
  • You can minimize the unnecessary burden on the new customer service trainees by creating interactive courses readily available to employees.
  • You can even embed surveys and quizzes in your training course to evaluate knowledge retention of your customer service agents. Doing so enables you to gain insights into further improvement through the instant feedback you receive.
  • These online training courses offer easy navigation to your trainees as they access the study material anywhere, anytime.
  • Track your learners’ progress, information recap and retention, thus, judging their understanding level through reports.
  • Thoughtfully chosen integrations work best to aid the learning process.
  • Smart multimedia use enables you to create training that appeals to all learning styles.
  • Offer your customer service representatives the much-required knowledge and support in the form of courses which can also be used for future reference.

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