Workplace Conflict Resolution Training

Train managers to identify & constructively resolve workplace conflicts

Managing and resolving conflicts in the workplace is one of the biggest challenges managers and employees face. They usually feel dissatisfied with inconclusive results when there's no resolution. Learn to identify and resolve conflicts. Turn a potentially destructive situation into an opportunity for forging positive relationships.

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Course Outline

This Workplace Conflict Resolution Training Course covers the following:
1.   Table of Contents
  • Table of Contents
2.   Introduction to Conflict
  • Not so Effective Workplace Conflict Resolution
  • Disagreements
  • The Parties Involved
  • The Perceived Threats
  • Needs, Interests and Concerns
  • Scenario
  • Test Your Knowledge
  • Chapter Feedback
3.   Conflict Styles
  • Competing
  • Accommodating
  • Avoiding
  • Compromising
  • Collaborating
  • Scenarios
  • Test Your Knowledge
  • Chapter Feedback
4.   How We Respond to Conflict
  • Emotional Response
  • Cognitive Response
  • Physical Response
  • Scenario
  • Test Your Knowledge
  • Chapter Feedback
5.   Perception and Conflict
  • Perceptual Filters
  • Culture, Race, Belief and Ethnicity
  • Gender and Sexuality
  • Scenario
  • Knowledge
  • The Messenger
  • Previous Experience
  • Test Your Knowledge
  • Chapter Feedback
6.   Workplace Conflict
  • Warning Signs
  • Assumptions
  • Composure
  • Communication
  • Points of View
  • Your Turn
  • Resolving the Conflict
  • Strategies for Managing Workplace Conflict
  • Strategies for Managing Workplace Conflict (continued)
  • Test Your Knowledge
  • Chapter Feedback
7.   Conflict and Difficult Employees
  • Complainers
  • Dealing with Complainers
  • Cynics
  • Dealing with Cynics
  • Controllers
  • Handling Controllers
  • Caretakers
  • Handling Caretakers
  • Test Your Knowledge
  • Chapter Feedback
8.   Thank You!
  • Course Feedback
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