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Course Outline

How to Improve Accessibility for Ontarians with Disabilities Act (AODA) Training Course covers the following:

#1   Introduction to AODA (Accessibility for Ontarians with Disabilities Act)
  • Key Terms
  • Importance of Training
  • Overview of Five Standards
  • Benefits of Compliance
  • Business Benefits of Accessibility
  • Test Your Knowledge
  • Chapter Feedback
#2   Compliance Requirements
  • General Requirements & Record Keeping
  • Accessibility Plan & Policy
  • Test Your Knowledge
  • Chapter Feedback
#3   Information & Communication Standards
  • Communication Factors
  • Websites & Web Content
  • Formats & Communication Supports
  • Educators
  • Public Libraries
  • Test Your Knowledge
  • Chapter Feedback
#4   Employment Standards
  • Recruiting & Hiring
  • Accommodations Plan
  • Performance Management & Career Development
  • Emergency Response Plan
  • Emergency Alerts & Exits
  • Return to Work Process
  • Return to Work Plan Outline
  • Test Your Knowledge
  • Chapter Feedback
#5   Transportation Standards
  • Training
  • Accessible Equipment & Fares
  • Conventional Transportation
  • Technical Requirements
  • Service Disruption
  • Storage
  • Specialized Transportation
  • Booking & Service Delays
  • School Transportation
  • Test Your Knowledge
  • Chapter Feedback
#6   Design of Public Spaces
  • Public Spaces
  • Recreational Trails & Beach Access Routes
  • Outdoor Public Eating & Play Areas
  • Outdoor Paths of Travel
  • Accessible Parking
  • Service-Related Elements
  • Maintenance of Public Spaces
  • Test Your Knowledge
  • Chapter Feedback
#7   Customer Service Standards
  • Customer Service Training
  • Customers with Physical Disabilities
  • Providing Accessible Customer Service
  • Examples
  • Customer Service Tips
  • Customer with Visual Impairments
  • Examples
  • Customers Who are Deaf or Have Hearing Loss
  • Examples
  • Invisible Disabilities
  • Examples
  • Accessibility Features
  • Interacting with a Customer with a Service Animal
  • Support Persons
  • Accessible Feedback
  • Test Your Knowledge
  • Chapter Feedback
#8   Final Thoughts
  • Final Assessment
  • Helpful Resources
  • Course Feedback
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