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Course Outline

Active Listening Skills Training Course

#1   Course Overview
  • Course Overview
#2   Active Listening Skills
  • Defining Active Listening Skills
  • Ten Active Listening Skills
  • Handout: Skill Summary
  • Resolve Conflict With Active Listening
  • Worksheet: Practicing I-Statements
  • Scenario
#3   Conclusion
  • Assessment
  • Course Handouts
  • Course Feedback

About The Instructor

Amber Rose

Amber Rose, is a program manager and coordinator for a nonprofit. She has a master’s in management with a specialization in human resources. 

She has years of experience in management which spans the retail and nonprofit industry. As a part of her everyday responsibilities, she communicates with many internal and external stakeholders. And, using that knowledge, she will help you understand active listening skills.

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