Telephone Collections 101

 
If you are new to accounts receivable, this program is for you. There are benefits too as a review if you have been in the business for a few months to a couple of years.

In addition to a few key articles and chapters of books, you will have the chance to view a presentation on telephone collection techniques designed to help you collect more money, faster...yet still keep the customers you want. 

There is an on-line quiz at the end of the program to test your knowledge and help cement best practices.

Please bear in mind that you will need to adapt the suggestions to fit your market, business, culture and personality. One may be a bit more direct in Toronto, India or New York, but not so much in Malaysia or Brunei where a subtle approach will be more successful.

 
 
If you are new to accounts receivable, this program is for you. There are benefits too as a review if you have been in the business for a few months to a couple of years.

In addition to a few key articles and chapters of books, you will have the chance to view a presentation on telephone collection techniques designed to help you collect more money, faster...yet still keep the customers you want. 

There is an on-line quiz at the end of the program to test your knowledge and help cement best practices.

Please bear in mind that you will need to adapt the suggestions to fit your market, business, culture and personality. One may be a bit more direct in Toronto, India or New York, but not so much in Malaysia or Brunei where a subtle approach will be more successful.

 
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