Workplace Conflict Resolution Training

Manage Conflicts in Multi-generation Workforce

Managing and resolving conflicts that arise in the workplace is one of the biggest challenges managers and employees face. Typically there are two responses to conflict…fight (stay and take it head on) or flight (avoid the conflict). In either case, individuals usually feel uncomfortable or dissatisfied with the results when no resolution has been accomplished. Learning to identify and constructively resolve conflict, individuals can turn a potentially destructive situation into an opportunity for positive relationships and productivity. 


Upon completion of this course, learners will:

  • Understand the fundamentals of conflict

  • Become familiar with various conflict styles

  • Learn how people respond to conflict

  • Understand how perception influences conflict

  • Understand the concept of workplace conflict

  • Have strategies to resolve workplace conflict

  • Understand methods to manage conflict when dealing with difficult employees

Manage Conflicts in Multi-generation Workforce

Managing and resolving conflicts that arise in the workplace is one of the biggest challenges managers and employees face. Typically there are two responses to conflict…fight (stay and take it head on) or flight (avoid the conflict). In either case, individuals usually feel uncomfortable or dissatisfied with the results when no resolution has been accomplished. Learning to identify and constructively resolve conflict, individuals can turn a potentially destructive situation into an opportunity for positive relationships and productivity. 


Upon completion of this course, learners will:

  • Understand the fundamentals of conflict

  • Become familiar with various conflict styles

  • Learn how people respond to conflict

  • Understand how perception influences conflict

  • Understand the concept of workplace conflict

  • Have strategies to resolve workplace conflict

  • Understand methods to manage conflict when dealing with difficult employees

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