Free Telephone Skills And Customer Care



Welcome to your online Telephone Skills and Customer Care course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately.
 
We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily.
 
To get the best out of this on-line training course please complete all of the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way.
 
 
By the end of this course you will feel both competent and confident in your telephone skills and customer care. It will allow you to:
 
  • describe the key features of customer service  
  • examine the benefits of professional telephone techniques and determine which are the most effective for you
  • using the telephone professionally
  • manage your customers in a better way
  • managing difficult calls
  • increase self esteem and reduction in stress
 
After completion of this course you will:
 
  • develop confidence and reduce the fear or panic when dealing with customers on the phone
  • learn advanced technique of controlling the call
  • learn to use several new customer care techniques
  • understand the differences between normal and effective care
  • recognise the verbal and vocal aspects of telephone skills
  • learn tips for effective telephone calls


Welcome to your online Telephone Skills and Customer Care course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately.
 
We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily.
 
To get the best out of this on-line training course please complete all of the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way.
 
 
By the end of this course you will feel both competent and confident in your telephone skills and customer care. It will allow you to:
 
  • describe the key features of customer service  
  • examine the benefits of professional telephone techniques and determine which are the most effective for you
  • using the telephone professionally
  • manage your customers in a better way
  • managing difficult calls
  • increase self esteem and reduction in stress
 
After completion of this course you will:
 
  • develop confidence and reduce the fear or panic when dealing with customers on the phone
  • learn advanced technique of controlling the call
  • learn to use several new customer care techniques
  • understand the differences between normal and effective care
  • recognise the verbal and vocal aspects of telephone skills
  • learn tips for effective telephone calls
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