Mediation Skills



Welcome to your online Mediation Skills course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately.
 
We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily.
 
To get the best out of this on-line training course please complete all of the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way.
 
 
By the end of this course you will feel both competent and confident in your mediation. It will allow you to:
  • gain a full understanding of mediation and other forms of conflict resolution
  • understand why does conflict happen
  • use mediation to resolve workplace conflict
  • prepare effectively for a mediation
  • learn opening the mediation
  • use mediation skills and strategies for mediating conflict
  • deal with conflict in the mediation itself
  • handle stalemate situations
  • understand when and how to conclude a mediation meeting
  • practice finishing and follow up effectively
You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.
This online course or any portion thereof may be copied, reproduced or used in any manner. Permission granted to reproduce for personal, educational or commercial use.


Welcome to your online Mediation Skills course. For over 20 years our trainers at Total Success Training have taught thousands of our delegates to become more effective by teaching them practical tips and techniques that can be used immediately.
 
We’ve designed all of our courses to be both practical and easy to follow and have included topics that we feel will help you to learn quickly and easily.
 
To get the best out of this on-line training course please complete all of the topics but go through each one at the pace you feel comfortable with. You may decide to do it in one go or in stages. It’s all up to you. We have included lots of exercises and quizzes to get you thinking, planning and using the course information in the most practical way.
 
 
By the end of this course you will feel both competent and confident in your mediation. It will allow you to:
  • gain a full understanding of mediation and other forms of conflict resolution
  • understand why does conflict happen
  • use mediation to resolve workplace conflict
  • prepare effectively for a mediation
  • learn opening the mediation
  • use mediation skills and strategies for mediating conflict
  • deal with conflict in the mediation itself
  • handle stalemate situations
  • understand when and how to conclude a mediation meeting
  • practice finishing and follow up effectively
You are allowed to complete the course within 30 days of booking. During this time you can take as many attempts as you like. Please note, after 30 days your booking will expire and you will have to repurchase the training course.
This online course or any portion thereof may be copied, reproduced or used in any manner. Permission granted to reproduce for personal, educational or commercial use.
Your progress has been saved
Next time you will resume from here
Back to course    or    Exit

Our records show you have previously started this course
Would you like to
Resume Course or     Restart from beginning