Learning & Training

Customer service training is worth every penny. This is because apart from a company’s specialty products, the success story of all businesses is woven around excellent customer service. Let these numbers do the talking: 70% of customers’ buying experiences are influenced by how they feel they are being treated. (McKinsey) A customer is 4x more...

There may have been times when you felt that ethics training for employees is not that essential and it does not affect the bottom line. But let me tell you – it does! Just a few days back, the employees of Wells Fargo (the 4th largest bank in the U.S.) created fake accounts for customers...

Data privacy training for employees is key to creating awareness about the importance of protecting confidential and sensitive information. With the right privacy awareness training, you can empower employees to prevent data breaches and contribute to a secure and compliant organization. Data privacy breaches can lead to devastating consequences, including financial losses, reputational damage, and...

Managing employees in multiple locations effectively can be challenging at times. Being in the training industry for years, I’ve seen many organizations experiencing communication gaps, lack of trust, and confusion in task delegation while working with employees across different sites. Fortunately, you can easily overcome these challenges. Here are some tips and strategies to tackle...

Are you searching for the most effective communication skills training courses? Having worked in the training industry for years, I’ve observed many communication challenges in the workplace. From misunderstandings that lead to project delays to missed opportunities due to lack of clarity, the impact of ineffective communication can be devastating. That’s why I strongly believe...

After spending several years in the online training space, I’ve realized that security awareness training is one of the essential training programs for employees.  In this blog post, I will share the wisdom I’ve gained from my stint to help you make the most of this training. Types of Security Training for Employees  There are...

Phishing training for employees plays a crucial role in mitigating phishing attacks.  Consider Upsher-Smith’s $39 million loss when an employee, tricked by a CEO-spoofing email, nearly transferred $50 million. I think that with proper phishing awareness training, they could have identified red flags and prevented the near-disaster. Given the gravity of such issues, in this...

Customer service training for employees is worth every penny. The success story of all businesses is woven around excellent customer service to a great extent. And for customer service teams to excel at what they do, they need professional customer service training programs. If, however, finding the right courses for your employees is challenging for...

Having a hard time finding the perfect webinar software for your online sessions? Here’s a list of top webinar platforms that I found immensely useful for me and others in delivering engaging, interactive, and glitch-free training. Explore their key features, pros & cons, and pricing, and make an informed decision. Whether you’re seeking a straightforward...

When you employ people from diverse cultural backgrounds, misunderstandings, and conflicts are bound to happen between them at times. Such an atmosphere can be attributed to differences in attitudes, unconscious bias, and discrimination. So, what’s the best way out here? The answer is sensitivity training for employees. Here are the top sensitivity training courses that...