Use This Template View This Template

How To Use This Template

What does this survey do?

The purpose of this survey template is to quickly identify whether the software you provide is highly regarded by your users. The idea is that the best way to understand how much someone likes your software is whether they would recommend it to someone else.

Why is this survey important?

Software is a tough industry - competition is high and increasing every day. The Net Promoter Score is a critical tool to help you quickly identify how well your software is performing for the people using it. This simple one-question NPS survey template allows you to quickly assess whether your software is delighting your customers.

When and where to use this survey:

Your decision about when to ask for feedback is based on how often your users typically interact with your software. For example, if most people use the software very rarely, then you want to deploy the NPS as soon as they have completed a task using the software. However, if your users tend to use the software daily and for a long period of time, you may consider running NPS every 2-3 months, which allows you to keep your finger on the pulse of your users’ experience without annoying them. Many software companies use email to distribute the NPS, but you can also embed it in your software or on your website.

How to use the results of this survey:

If your Customer Service NPS scores are low, then analyze the Detractors’ Comments in the ProProfs tool. We suggest analyzing each negative response, tagging it via team or issue type and responding to each customer on the action you are taking. If the NPS exposes a major problem with your software, don’t be afraid to let users know that you are aware of the problem and will have a fix quickly. Track your NPS scores over time using the ProProfs NPS survey tool. You’ll be able to view a visual graph showing progress. If your NPS scores are in the positive or excellent realm, you can contact people who gave you positive NPS scores and ask them to leave you reviews on software review sites.

You May Also Like

You May Also Like:

Customer Support NPS

The purpose of this survey template is to quickly assess the service provided in your organization. The idea is that the best way to know whether your service is excellent is to understand whether...

Post Sale NPS

Using this survey, you can find out how customers feel as soon as they complete a sale at your checkout. This provides real-time information about your sales process, and gives you valuable...

Retail Store NPS

A Net Promoter Score provides you with a quick answer to the critical question of whether your customers will recommend your store to other people. This NPS survey template will allow you to identify...

Hi! This is a premium feature. Click on the link below to pick a plan that best suits your needs or signup for a free trial.

Want to add it?
Get Started