Southwest Endoscopy, Ltd. Patient Satisfaction Survey


Dear Patient,

You recently had a procedure at Southwest Endoscopy. We ask that you please take a few minutes to let us know how we did. Your responses are strictly confidential.

Thank you for helping us improve our services.

 
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1.  
Ease of making your appointment.
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2.  
Were you able to schedule your procedure as soon as you wanted? 
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3.  
Length of waiting time in the reception area before your procedure.
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4.  
How would you rate the efficiency of the check-in process?
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5.  
How well did we keep you informed if your appointment time was delayed?
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6.  
How would you rate the friendliness and courtesy of our receptionist?
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7.  
Please rate the caring and concern of our nurses.
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8.  
How well did we explain your procedure to you?
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9.  
How easy was it for you to understand and follow the preparation instructions you were given?
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10.  
How would you rate your physician's willingness to listen carefully to you?
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11.  
Did your doctor take time to answer your questions?
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12.  
Do you feel the amount of time your doctor spent with you was adequate?
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13.  
Are our hours of operation convenient for you?
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14.  
How would you rate the overall comfort of our facility?
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15.  
Please rate your OVERALL satisfaction with Southwest Endoscopy.
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16.  
Would you recommend us to your friends and family?
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17.  
Who was your physician?
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18.  
We welcome your comments: 
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If you would like to speak to the Charge Nurse or Practice Manager, please leave your name and number and we will contact you.   505.999.1600