Customer Satisfaction Survey - ProProfs Surveys

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The Instructions for Blood Sample Collection were:

Presented in a clear language, and provided in an easy to understand format

Presented in a clear language, but there is room for improvement

The Instructions in the kit were poor

Not Applicable since the sample was collected by a technician

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Laboratory Tests were completed within 3 to 4 business days (Excluding Mail Transit Time)

Yes, and I was able to track the blood sample in the Laboratory Web Portal

Yes, but I was unable to track my blood sample

My Laboratory Report was not readily available due to Mail delays, but I'm satisfied

I took too long to get my test results, and completely outside my expectations

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When you had contact with our Customer Support Team, the response was:

My questions were answered. I'm satisfied

My questions were not properly addressed. There is room for improvement

I was not able to reach Customer Service. The line was busy

I did not call

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Have you used CoreMedica Health Screening Services in the past ?

Yes

No

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Will you use CoreMedica Health Screening Services in the future ?

Yes

No