We want to ensure your logins are working and, if not, get them fixed! Please Use Idle 6 to complete this survey. I would like to submit a request for missing logins by Jan 13th so please don't delay in providing a response.
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1.
Your name
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2.
Your ATTUID:
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3.
Q1: I am able to log in to Clarify: Notes -- How to get there: Start > All Programs > Greeley > AT&T Websites > ClarifyCM - New Use your Global Login
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4.
Q2: I am able to log in to Telegence: Notes -- How to get there: From within Clarify go to Tools > Launch Billing System Use your Global Login
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5.
Q3: I am able to log in to Phoenix: Notes -- How to get there: From myCSP > My Channel Links P-S Folder > Phoenix Use your Global Login
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6.
Q4: I am able to log in to myCSP: Notes -- How to get there: Start > All Programs > Greeley > AT&T Websites > myCSP Use your Global Login
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7.
Q5: I am able to log in to the Blackberry Internet Service (BIS) Admin Tool: Notes -- How to get there: Go to myCSP article *277479 Troubleshooting with the BIS E-Admin Tool and go down to Procedures. Click the link for the BIS E-Admin Tool on Step 1. Use your ATTUID for your user name and you should have a unique password for this tool.
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8.
Q6: I am able to log in to the Blackberry Partner Support Center: Notes -- How to get there: Go to myCSP article *280821 BlackBerry Partner Support Center and open the related links. You'll have a link there to the Blackberry Partner Support Center. Use your Global Login.
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9.
Q7: I am able to log in to the Blackberry Provisioning Tool: Notes -- How to get there: From the Blackberry Partner Support Center it will be within the Support Tools. You should have a unique login and password for this tool. If you need a PIN to test use 2300D3C9 but please do not make any changes.
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10.
Q8: I am able to log in to the CSR Admin Tool / myATT Zone: Notes -- How to get there: From myCSP > My Channel Links M-O Folder > myATT Zone Use your Global Login
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11.
Q9: I am able to log in to the CCC Tool (Customer Care Center): Notes -- How to get there: From myCSP > My Channel Links A-C Folder > CCC Tool (Customer Care Center) Use your Global Login
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12.
Q10: I am able to log in to the Customer Service Summary Requester Site: Notes -- How to get there: Search myCSP for CSS or copy/paste http://collat.cingular.net/requester/loginPage.do Use your Global Login
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13.
Q11: I am able to log in to the DLC Tool and have the Blocklist option. Notes -- How to get there: From myCSP > My Channel Links D-L Folder > DLC (Device Life Cycle) You should be auto logged in and should also have the [stolendevice search] option on top. Use your Global Login
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14.
Q12: I am able to log in to the FaST tool: Notes -- How to get there: From myCSP > My Channel Links D-L Folder > FAN Search Tool (FaST) Use your Global Login
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15.
Q13: I am able to log in to the GEOLink Tool: Notes -- How to get there: From myCSP > My Channel Links D-L Folder > GEOLink Use your Global Login
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16.
Q14: I am able to log in to the Metcalf Inter-carrier Messaging (ICM) Gateway: Notes -- How to get there: From myCSP > My Channel Links M-O Folder > Metcalf Use your ATTUID for your user name and you should have a unique password for this tool.
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17.
Q15: I am able to log in to the IC MMS Troubleshooting Tool: Notes -- How to get there: From myCSP > My Channel Links M-O Folder > MMS IC Tool Use your ATTUID for your user name and you should have a unique password for this tool.
Response is required below.
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18.
Q16: I am able to log in to Order Track: Notes -- How to get there: From myCSP > My Channel Links M-O Folder > Order Track Use your Global Login
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19.
Q17: I am able to log in to Premier CSR Tool: Notes -- How to get there: From myCSP > My Channel Links P-S Folder > Premier CSR Tool Use your ATTUID for your user name and you should have a unique password for this tool. If it takes you to the customer login page delete your browser history and try again.
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Please enter a valid email address below.
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20.
Q18: I am able to log in to SOA: Notes -- How to get there: From myCSP > My Channel Links P-S Folder > SOA Use your ATTUID for your user name and you should have a unique password for this tool.
Response is required below.
Please enter a valid email address below.
Please enter valid phone number below.
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21.
Q19: I am able to log in to RDI: Notes -- How to get there: From myCSP > My Channel Links P-S Folder > RDI (Return Device Imaging) Use your ATTUID for your user name AND your password. Example: LV0000 and LV0000
Response is required below.
Please enter a valid email address below.
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Please don't exceed more than 0 options.
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22.
Q20: I am able to log in to TN MGR: Notes -- How to get there: From myCSP > My Channel Links T-Z Folder > TnMgr Click the link on the right hand side that says TnMgr under Launch Icon. Leave the Host field as-is. Use your ATTUID for your user name and you should have a unique password for this tool.
Response is required below.
Please enter a valid email address below.
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Please don't exceed more than 0 options.
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23.
Q21: I am able to log in to the Microcell Web Tool: Notes -- How to get there: From within Clarify choose Needs Level 1: Technical and Needs Level 2: Microcell. The Microcell Web Tool will be in your Tools and Assistance links directly below. Use your Global Login
Response is required below.
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24.
Q22: I am able to log in to WebMail: Notes -- How to get there: Start > All Programs > Greeley > AT&T Websites > AT&T Webmail Use your ITServices Login.
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* Please respond below in 5 to 50 characters.
* Response below is too short ( characters). Min 5 characters required.
25.
Please feel free to elaborate on any other login/profile issues that you may have that are not addressed above:
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