Description

ProProfs Survey Maker integrates seamlessly with Salesforce helping you automatically send surveys after a customer interaction, training session, campaign etc. Manage customer retention and churn by analyzing survey responses within Salesforce for each of your contacts and cases . Create customer satisfaction surveys, employee feedback surveys, calculate Net Promoter Score and much more.

Key features:

Send surveys and track responses directly in Salesforce - Create engaging surveys with ProProfs and send them in bulk to your Salesforce contacts, cases, leads and campaign members. View and analyze survey responses within Salesforce.

Sync survey results and Salesforce data - Create new leads by mapping survey responses into any field, in Salesforce. Merge survey and CRM data to identify upsell opportunities, improve customer service and eliminate unexpected churn.

Schedule surveys according to Salesforce events - Automatically trigger surveys based on Salesforce events such as reminding customers of subscription renewal dates, upcoming product enhancements, pricing changes etc.

Mobile ready surveys - With ProProfs Survey Maker you can create mobile-friendly surveys which look great on any device, browser or operating device.

Single sign-on - Send surveys, view responses, track reports and manage users at a snap. Save tons of time and effort wasted on multiple logins.

COMPANY DETAILS

Salesforce

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