Amazon Driver Trivia Quiz With Answers

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| By Ensenda
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Ensenda
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Quizzes Created: 1 | Total Attempts: 48,696
Questions: 7 | Viewed: 48,696

1.

When delivering to an apartment complex and the customer is not home, it is okay to deliver the shipment to the leasing office.

Answer: Yes, but only if there is someone there to sign for it.
Explanation:
Shipments can be delivered to the leasing office if there is someone present to sign for it. This means that the package will be securely received by someone responsible in the leasing office, ensuring that it does not get lost or stolen. However, if there is no one available to sign for the package, it cannot be left in the leasing office and must be delivered directly to the end recipient.
2.

Is it okay to deliver to a customer's postal mailbox?

Answer: No, packages are never allowed to be delivered to mailboxes because mailboxes are for official USPS use only.
Explanation:
The correct answer states that packages are not allowed to be delivered to mailboxes because mailboxes are designated for official USPS use only. This means that delivering packages to a customer's mailbox is not permitted.
3.

What should you do when you are unable to locate an address?

Answer: Do not scan the shipment. Call dispatch and have them help provide directions to the address.
Explanation:
When you are unable to locate an address, the best course of action is to not scan the shipment and instead call dispatch for assistance. They can help provide directions to the address, enabling you to successfully deliver the shipment.
4.

The delivery driver's image is very important. What are the required components of a complete driver image?  

Answer: Company shirtID badgesMagnetic placards on both sides of the vehicle
Explanation:
A complete driver image consists of a company shirt, ID badges, and magnetic placards on both sides of the vehicle. These components help in identifying the driver as a representative of the company and create a professional and uniform appearance. The company shirt signifies the affiliation with the company, while ID badges provide identification and security. Magnetic placards on the vehicle display the company's logo and further reinforce the driver's association with the company. Jeans and a company hat are not mentioned as required components for a complete driver image.
5.

In order to let customers know that you are in front of their home with a package, which of the following should you NOT do?

Answer: Pull your vehicle into the customer's driveway.
Explanation:
Pulling your vehicle into the customer's driveway should not be done in order to let customers know that you are in front of their home with a package. This is because it may be seen as an invasion of privacy and could potentially block their access to the driveway. It is more appropriate to lightly tap the horn on your vehicle as you arrive, knock on the customer's door, or ring the customer's doorbell to notify them of your presence.
6.

If you are delivering a package and the customer does not want it, what should you do?

Answer: Scan the package as refused by the customer, take the customer's name and return the package to the warehouse.
Explanation:
If the customer does not want the package, the appropriate action is to scan the package as refused by the customer, take the customer's name, and return the package to the warehouse. This ensures that the package is properly accounted for and returned to the appropriate location.
7.

When thinking about the Amazon account, what is a concession?

Answer: A concession is when due to a delivery issue, a customer is reimbursed by Amazon.
Explanation:
A concession is when due to a delivery issue, a customer is reimbursed by Amazon. This means that if there is a problem with the delivery, such as a delay or damaged package, Amazon will provide compensation to the customer. It could be in the form of a refund, credit, or replacement item. This shows that Amazon takes responsibility for any issues that may arise during the delivery process and aims to provide a satisfactory solution to the customer.
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