Weekly Recap Quiz Quizzes & Trivia

Top Trending Quizzes

Weekly Recap Quiz #22 (July 29th)

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Questions: 10 | Attempts: 67 | Last updated: Mar 20, 2022

Sample Question
Why are the prices on some of our items on Amazon are lower compared to our website?

Amazon customers are not able to take advantage of our coupons and free shipping offers.

Amazon customers are not valued.

Amazon products are cheap.

Weekly Recap Quiz #23 (August 5th)

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Questions: 10 | Attempts: 81 | Last updated: Mar 22, 2022

Sample Question
You need to generate RAN when creating a Canadian Return label.

True

False

Weekly Recap Quiz #25 (August 19th)

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Questions: 10 | Attempts: 84 | Last updated: Mar 20, 2022

Sample Question
Costume Express has now its own website!

True

False

Weekly Recap Quiz #26 (August 26th)

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Questions: 10 | Attempts: 76 | Last updated: Mar 21, 2022

Sample Question
How many business days should the customer hold on to the package if there is Carrier Damage?

5

7

10

14

Weekly Recap Quiz #27 (September 3rd)

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Questions: 10 | Attempts: 205 | Last updated: Mar 15, 2022

Sample Question
Where do we transfer a customer who is calling about the order they placed from Target?

Helpline

Credits Skill Group

Wholesale Skill Group

Delivery Resolution Skill Group

Recent Quizzes

Weekly Recap Quiz #99 (Week Of May 18)

Weekly Recap Quiz #99 (week of May 18)

Questions: 10 | Attempts: 90 | Last updated: Mar 17, 2022

Sample Question
The warehouse is shipping on time, and you can tell domestic customers that you guarantee their order will arrive by the promised date at checkout.

True

False

Weekly Recap Quiz #81 (October 20th)

Questions: 10 | Attempts: 132 | Last updated: Mar 19, 2022

Sample Question
Where would you include the “Needs by date” in replacement orders?

After your note stating what is missing, damaged, or incorrect

Before your note stating what is missing, damaged, or incorrect

No need to provide one. It should be obvious when you select the shipping method for the replacement order

Needs by date—um, what’s that?

Weekly Recap Quiz #78 (September 29th)

Questions: 11 | Attempts: 190 | Last updated: Mar 22, 2022

Sample Question
We are now charging Alaska, Hawaii, and Puerto Rico customers an additional $10 shipping surcharge.

True

False

Weekly Recap Quiz #77 (September 22nd)

Questions: 10 | Attempts: 166 | Last updated: Mar 22, 2022

Sample Question
Where can you find the new personalization landing page on BDXP site?

On the BXDP Home Page, halfway down by clicking "LEARN HOW".

On the BDXP FAQs Section

On the BDXP Company Overview

I don't know

Weekly Recap Quiz #75 (September 8th)

Questions: 10 | Attempts: 163 | Last updated: Mar 22, 2022

Sample Question
We have absolutely no program that allows for returns, exchanges, or replacement orders for our international customers.

True

False

Weekly Recap Quiz #74 (August 25th)

RETURNS and EXCHANGE

Questions: 10 | Attempts: 191 | Last updated: Mar 21, 2022

Sample Question
NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.

True

False

Weekly Recap Quiz #73 (August 18th)

Questions: 10 | Attempts: 146 | Last updated: Mar 22, 2022

Sample Question
How many business days should the customer hold on to the package if there is Carrier Damage?

5

7

10

14

Weekly Recap Quiz #72 (August 11th)

Questions: 10 | Attempts: 90 | Last updated: Mar 14, 2022

Sample Question
Where can you find the SKU for a particular collection on BDXP site?

On the Shopping Cart Page, below the collection name.

On the Storefront Page of the collection, after the description to where it says “Read More".

On the Checkout Page, under the Cart Summary.

I can't find it!

Weekly Recap Quiz #67 (July 7th)

REVIEW: RETURN POLICY

Questions: 10 | Attempts: 117 | Last updated: Mar 20, 2022

Sample Question
If a domestic customer wants to return an order and the fault is on our end as a company, we want to UNCHECK the box for "Deduct Return Shipping".

True

False

Weekly Recap Quiz #65 (June 23rd)

Questions: 10 | Attempts: 121 | Last updated: Mar 17, 2022

Sample Question
You are placing an order for a customer and their subtotal is $70.50. They want to use a 15% off $75 or more coupon code. What do you do?

Enter the 15% off CSR code and tell the customer the coupon worked.

Offer appropriate cross sells to get the customer over $75 subtotal.

Tell the customer that you can credit the 15% after the order is submitted.

Any of these would work.

Weekly Recap Quiz #64 (June 16th)

Questions: 11 | Attempts: 97 | Last updated: Mar 20, 2022

Sample Question
What is an order status?

A status that an order is currently in.

A status of the pre-sell items on an order.

A status that an order is guaranteed to be delivered by

Weekly Recap Quiz #63 (June 9th)

Here's your chance to jog your memory on some of those more difficult scenarios.

Questions: 10 | Attempts: 136 | Last updated: Mar 15, 2022

Sample Question
A customer calls in to Buycostumes.com and states that she found the same costume on another website and would like a price match. What can we do for the customer?

Apologize and inform her that we do not accept price matches at this time.

Have the customer place the order with you over the phone and credit back the customer the exact difference for the costume.

Have the customer place the order over the phone with you and credit back the difference between the costume plus an additional 10% because of our 110% price guarantee.

Place the new order with the customer and let them know that they must email or fax in BuyCostumes.com order number, The website address of the site where you found the lower price, The total price to purchase the product, including shipping charges and taxes, and The item name, ID or Sku number at the competitor's website. One of our Customer Service Representatives will verify the competitor's lower price and if applicable refund 110% of the difference to the original form of payment within 14 business days.

Weekly Recap Quiz #62 (June 2nd)

REVIEW: P.O.D

Questions: 11 | Attempts: 115 | Last updated: Mar 22, 2022

Sample Question
What is the lowest recommended megapixel a customer should use?

6

10

4

12

Weekly Recap Quiz #60 (May 19th)

Review: InContact Phone System

Questions: 10 | Attempts: 127 | Last updated: Mar 21, 2022

Sample Question
If a customer is calling and wants to speak with someone in the Fraud department, what would you do?

Transfer the call to Help Line

Transfer the call into Fraud skills group

Dial the Fraud 1-800 number and transfer the call

Weekly Recap Quiz #59 (May 12th)

REVIEW: Return Policy

Questions: 10 | Attempts: 151 | Last updated: Mar 15, 2022

Sample Question
If a domestic customer wants to return an order and the fault is on our end as a company, we want to UNCHECK the box for "Deduct Return Shipping".

True

False

Weekly Recap Quiz #58 (May 5th)

Product Scavenger Hunt! NOTE: The answers to the first 5 questions can be found under the CelebrateExpress website and the last 5 on Buycostumes website.

Questions: 10 | Attempts: 148 | Last updated: Mar 21, 2022

Sample Question
What is the SKU number for the Super Mario Party Basic Party Pack for 8?

162718

164365

231929

232592

Weekly Recap Quiz #57 (April 28th)

FAQ Scavenger Hunt

Questions: 10 | Attempts: 127 | Last updated: Mar 21, 2022

Sample Question
Which states get charged sales tax?

Washington, Tennessee, California, Nevada, Wisconsin

Wisconsin, Illinois, Washington, California, Tennessee

Wisconsin, California, Washington, Tennessee, New York

California, Mississippi, New York, Illinois, Wisconsin

Weekly Recap Quiz #56 (April 21st)

#Alaska #Hawaii #APO-DPO-FPO Orders!

Questions: 12 | Attempts: 125 | Last updated: Mar 20, 2022

Sample Question
To ensure delivery, customers must supply the full nine-digit zip code if they are shipping a package to any mobile Navy unit.

True

False

Weekly Recap Quiz #54 (April 7th)

Credits and Pre-Sell Orders

Questions: 14 | Attempts: 161 | Last updated: Mar 22, 2022

Sample Question
Why do we offer pre-sell items on our website?

In order to bring excitement and interest to our site.

We do not offer pre-sell items on our site.

Every online retail company does, so we have to.

Weekly Recap Quiz #53 (March 31st)

Confidence and Enthusiasm!!!

Questions: 11 | Attempts: 156 | Last updated: Mar 21, 2022

Sample Question
The best way to get confidence is to:

Know what you are doing

Take time to study our products and services

Learn as much as you can about our websites

B and C above

A, B and C above

Weekly Recap Quiz #55 (April 14th)

Sizing!

Questions: 13 | Attempts: 168 | Last updated: Mar 21, 2022

Sample Question
We do not offer every single size that is listed on a size chart for a particular costume.

True

False

Weekly Recap Quiz #52 (March 24th)

Questions: 10 | Attempts: 159 | Last updated: Mar 22, 2022

Sample Question
When creating a related work item request, such as a credit request, damaged in transit request, or trace investigation request, it is not necessary to create an additional separate case note, so long as you are detailed enough in the notes section of the request.

True

False

Weekly Recap Quiz #51 (March 17th)

#Wholesale#VolumeDiscount#Mascot#PurchaseOrder

Questions: 10 | Attempts: 176 | Last updated: Mar 21, 2022

Sample Question
What form of payment can a Canadian mail order customer use?

Cash

Check

Money Orders

Weekly Recap Quiz #50 (March 10th)

EMPATHY and COURTESY!

Questions: 13 | Attempts: 173 | Last updated: Sep 5, 2014

Sample Question
Empathy is only expressed when something has gone wrong.

True

False

Weekly Recap Quiz #49 (March 3rd)

All about Order Status!

Questions: 11 | Attempts: 217 | Last updated: Mar 20, 2022

Sample Question
Which of the following are zero pick order statuses? Choose all that apply.

Zero Pick Confirmed

Zero Pick Pending

Zero Pick Screening

Zero Pick Reprint

« Previous12 Next »

Popular Quizzes

Weekly Recap Quiz #30 (September 30th)

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Questions: 10 | Attempts: 404 | Last updated: Mar 22, 2022

Sample Question
All APO/FPO addresses must use a nine-digit ZIP code to ensure delivery.

True

False

Weekly Recap Quiz #32 (October 14th)

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Questions: 10 | Attempts: 392 | Last updated: Mar 21, 2022

Sample Question
True or False: Pumpkins only come in one color, orange.

True

False

Weekly Recap Quiz #29 (September 23rd)

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Questions: 10 | Attempts: 341 | Last updated: Mar 20, 2022

Sample Question
Under no circumstances will there ever be a need to ask for the security code for the credit card of a customer.

True

False

Weekly Recap Quiz #28 (September 16th)

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Questions: 10 | Attempts: 336 | Last updated: Mar 21, 2022

Sample Question
Multiple parts and pieces requests are for items that do not have a _______ or are not sold on the site.

Name

SKU Number

Bin Number

Weekly Recap Quiz #35 (November 11th)

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Questions: 10 | Attempts: 279 | Last updated: Mar 20, 2022

Sample Question
NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.

True

False

Weekly Recap Quiz #33 (October 21st)

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Questions: 10 | Attempts: 260 | Last updated: Mar 21, 2022

Sample Question
The Batman Classic 1966 Series Grand Heritage Adult costume (SKU 217491) is available for parts & pieces requests.

True

False