Weekly Recap Quiz Quizzes & Trivia

Top Trending

Weekly Recap Quiz #31 (October 7th)

This is your description.

Questions: 8 | Attempts: 433 | Last updated: May 2, 2014

Sample Question
NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.

True

False

Weekly Recap Quiz #30 (September 30th)

This is your description.

Questions: 10 | Attempts: 386 | Last updated: May 2, 2014

Sample Question
All APO/FPO addresses must use a nine-digit ZIP code to ensure delivery.

True

False

Weekly Recap Quiz #32 (October 14th)

This is your description.

Questions: 10 | Attempts: 376 | Last updated: May 2, 2014

Sample Question
True or False: Pumpkins only come in one color, orange.

True

False

Weekly Recap Quiz #116 (Week Of September 21)

Questions: 10 | Attempts: 334 | Last updated: Sep 22, 2015

Sample Question
We cannot send replacement orders to Australia or Canada.

True

False

Weekly Recap Quiz #29 (September 23rd)

This is your description.

Questions: 10 | Attempts: 323 | Last updated: May 2, 2014

Sample Question
Under no circumstances will there ever be a need to ask for the security code for the credit card of a customer.

True

False

Recently Updated

Weekly Recap Quiz #28 (September 16th)

This is your description.

Questions: 10 | Attempts: 318 | Last updated: May 2, 2014

Sample Question
Multiple parts and pieces requests are for items that do not have a _______ or are not sold on the site.

Name

SKU Number

Bin Number

Weekly Recap Quiz #33 (October 21st)

This is your description.

Questions: 10 | Attempts: 244 | Last updated: May 2, 2014

Sample Question
The Batman Classic 1966 Series Grand Heritage Adult costume (SKU 217491) is available for parts & pieces requests.

True

False

Weekly Recap Quiz #120 (Week Of November 2nd)

Weekly Recap Quiz #120 (week of November 2nd)

Questions: 10 | Attempts: 198 | Last updated: Dec 10, 2015

Sample Question
You must confirm that Saturday Delivery is available in a customer's area before you offer it as an option.

True

False

Weekly Recap Quiz #27 (September 3rd)

This is your description.

Questions: 10 | Attempts: 184 | Last updated: May 2, 2014

Sample Question
Where do we transfer a customer who is calling about the order they placed from Target?

Helpline

Credits Skill Group

Wholesale Skill Group

Delivery Resolution Skill Group

Weekly Recap Quiz #117 (Week Of September 28)

Weekly Recap Quiz #117 (week of September 28)

Questions: 10 | Attempts: 183 | Last updated: Oct 2, 2015

Sample Question
A customer calls on Monday morning. Their items are damaged and they would like a replacement. You should select Saturday Delivery so their items arrive the day of the party.

True

False

Weekly Recap Quiz #119 (Week Of October 19th)

Weekly Recap Quiz #119 (week of October 19th)

Questions: 10 | Attempts: 170 | Last updated: Oct 20, 2015

Sample Question
You can send replacements with Premium or Express shipping to a PO Box.

True

False

Weekly Recap Quiz #78 (September 29th)

Questions: 11 | Attempts: 158 | Last updated: Sep 26, 2014

Sample Question
We are now charging Alaska, Hawaii, and Puerto Rico customers an additional $10 shipping surcharge.

True

False

Weekly Recap Quiz #118 (Week Of October 5th)

Weekly Recap Quiz #118 (week of October 5th)

Questions: 10 | Attempts: 154 | Last updated: Oct 21, 2015

Sample Question
A customer calls on Monday morning. Their items are damaged and they would like a replacement. You should select Saturday Delivery so their items arrive the day of the party.

True

False

Weekly Recap Quiz #74 (August 25th)

RETURNS and EXCHANGE

Questions: 10 | Attempts: 150 | Last updated: Sep 15, 2014

Sample Question
NEWEGG, AMAZON, BUY, and SHOP.COM are eligible for exchanges.

True

False

Weekly Recap Quiz #77 (September 22nd)

Questions: 10 | Attempts: 131 | Last updated: Sep 20, 2014

Sample Question
Where can you find the new personalization landing page on BDXP site?

On the BXDP Home Page, halfway down by clicking "LEARN HOW".

On the BDXP FAQs Section

On the BDXP Company Overview

I don't know

Weekly Recap Quiz #75 (September 8th)

Questions: 10 | Attempts: 122 | Last updated: Sep 8, 2014

Sample Question
We have absolutely no program that allows for returns, exchanges, or replacement orders for our international customers.

True

False

Weekly Recap Quiz #46 (February 10th)

All about ZERO PICKS!!!

Questions: 11 | Attempts: 116 | Last updated: May 2, 2014

Sample Question
How is a customer notified that their order is in Zero Picked Confirmed Status? Choose all that apply.

They will receive a phone call from ZP Team

They will receive an automated email

They will receive an email from ZP Team

They are not notified

Weekly Recap Quiz #41 (January 6th)

Questions: 10 | Attempts: 113 | Last updated: May 2, 2014

Sample Question
After your phone call, you need to email [email protected] to update a product on the website. What do you do with your InContact?

Choose Unavailable

Go on ACW

Go on Personal

Stay Available as normal

Weekly Recap Quiz #114 (Week Of August 31st)

Weekly Recap Quiz #114 (week of August 31st)

Questions: 10 | Attempts: 111 | Last updated: Sep 9, 2015

Sample Question
If a customer doesn't receive their free light saber for Force Friday, you should send them a replacement.

True

False

Weekly Recap Quiz #81 (October 20th)

Questions: 10 | Attempts: 108 | Last updated: Nov 5, 2014

Sample Question
Where would you include the “Needs by date” in replacement orders?

After your note stating what is missing, damaged, or incorrect

Before your note stating what is missing, damaged, or incorrect

No need to provide one. It should be obvious when you select the shipping method for the replacement order

Needs by date—um, what’s that?

Weekly Recap Quiz #115 (Week Of September 6th)

Weekly Recap Quiz #115 (week of September 6th)

Questions: 10 | Attempts: 104 | Last updated: Sep 13, 2015

Sample Question
Trace Investigation and Damaged in Transit requests are the same, so it doesn't matter which one you file.

True

False

Weekly Recap Quiz #73 (August 18th)

Questions: 10 | Attempts: 100 | Last updated: Aug 29, 2014

Sample Question
How many business days should the customer hold on to the package if there is Carrier Damage?

5

7

10

14

Weekly Recap Quiz #34 (November 4th)

This is your description.

Questions: 10 | Attempts: 98 | Last updated: May 2, 2014

Sample Question
Mark all the things we CAN do for Amazon, Buy.com, Ebay, New Egg, and Shop.com orders.

Answer order, product, return questions

Cancel/void orders in not printed status

Replace order

Process an exchange

Process a credit request

Process a return