Service Cloud Quizzes & Trivia

Think you know all about ? You will be amazed at how many new things you could learn with service cloud quizzes online!

Want to learn new facts and trivia about service cloud? Satisfy your hunger for knowledge with some awesome service cloud quizzes? Test yourself and share these service cloud quizzes to find out who the real tech-wizard is! You can prepare for your next test, keep yourself updated or get insights into creating awesome questions with these service cloud quizzes.

Made up of well-researched and interesting quiz questions, each and every service cloud quiz here can test your awareness. With detailed feedback, you can learn something new about service cloud with every question you attempt. So take the ultimate service cloud quiz and check if you're the master of service cloud.




Questions: 147  |  Attempts: 1148
  • Sample Question
    A universal container is in the process of setting up a business to business (B2B) portal. The company needs to give customers access to service level agreements (SLA) via the portal.Which solution is recommended to accomplish this requirement?

The Service Cloud is a customer service software that delivers itself in the cloud – the world’s leading provider of online data storage. What do you know about the service? Let’s find out in this quiz.

Questions: 10  |  Attempts: 312
  • Sample Question
    Universal containers wants to reduce incoming support phone call volume. What action can be taken to meet this requirements? Choose 2



Questions: 38  |  Attempts: 309
  • Sample Question
    Universal containers has two customer service contact centers and each focuses on a specific product line. Each contact center has a varying call volume, contributing to a high operational cost for the company. Universal containers wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? (choose 2)

The Service Cloud is a customer service software that delivers itself in the cloud – the world’s leading provider of online data storage. What do you know about the service? Let’s find out in this quiz.

Questions: 10  |  Attempts: 73
  • Sample Question
    Universal containers wants to reduce incoming support phone call volume. What action can be taken to meet this requirements? Choose 2



Questions: 59  |  Attempts: 39
  • Sample Question
    Customers can contact Universal Appliances to report problems with their appliances within 30 days of delivery. Support a quick-view-only access to an external database that stores over 100,000 known product bugs logged by the product engineers. Which solution should a consultant design to meet this requirement? Choose 2 answers




Service Cloud Questions & Answers


Which solution should a consultant recommend to meet these requirements? Universal containers support team requires its customers to submit their support inquiries via free form email (outlook,...
The correct answer is option A – Email – to- case Email – to case and on demand email- to - case are the only two options that meet the requirement of submitting cases via email and other option do cannot submit cases via email. E
What solution should a consultant recommend to meet this requirement? Universal containers staffs its contact Centers to allow for up to 20% of the total case volume to be escalated. The contact...
I think a "daily" report is not so exaustive, and UC want to see the escalation rate, not the case list. The correct answer for me it's: D. Create a case report with a custom summary formula to calculate the percentage of escalated cases.
Which solution can be used to improve call deflection?
I like to experiment with Alpha Plus Male Enhancement to learn the different things that make How to Increase Muscle Mass tick. For crying out loud! It's very simple. They can do it with Alpha Plus Male Enhancement whenever they want. Let's put
Which solution should a consultant recommend to meet these requirements? UC's support team requires its customers to submit their support inquiries via free form email (Outlook, Gmail, Yahoo,...
Over 10,000 inquiries per day has exceeded the Email-to-Case maximum number 2,500 of emails converted to case each day. The correct answer is not On-Demand Email-to-Case?
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