Outbound Quizzes & Trivia



Questions: 44  |  Attempts: 162   |  Last updated: Dec 4, 2018
  • Sample Question
    What is the first thing you should do when a customer answers the phone?

This is a Training Assessment to ensure comprehension after the Outbound Calling Campaign Training.

Questions: 20  |  Attempts: 71   |  Last updated: Sep 18, 2018
  • Sample Question
    What option do you first select on the Enlighten Home Page to access resetting your Enlighten login password?

This is a Training Assessment to ensure comprehension after the Outbound Calling Campaign Training.

Questions: 20  |  Attempts: 44   |  Last updated: Sep 18, 2018
  • Sample Question
    What is the WCI bundled discount for customers with Broadband Phone Service?



Questions: 10  |  Attempts: 18   |  Last updated: Sep 18, 2018
  • Sample Question
    When calling Aetna to verify authorized representatives and you are not able to verify, what disposition would you use?


Questions: 10  |  Attempts: 17   |  Last updated: Aug 28, 2013
  • Sample Question
    The first two Outbound Enrollment Verification (OEV) attempts to the member/beneficiary must be completed within what timeframe?




Outbound Questions and Answers


  • What is the first thing you should do when a customer answers the phone?

  • What should you do if you receive a negative response to a question?

  • Not stating the Call Recording Disclaimer can lead to legal actions.

  • What option do you first select on the Enlighten Home Page to access resetting your Enlighten login password?
    Outbound question from

  • You have 4 chances to login to Enlighten before it locks you out.
    Outbound question from

  • The Renter can always make Changes to the dwelling.
    Outbound question from

  • What is the WCI bundled discount for customers with Broadband Phone Service?

  • 24.95 is the regular rate for completeConnect..

  • If a Laguna Woods customer would like to have HD service, how much more will they pay a month?

  • When calling Aetna to verify authorized representatives and you are not able to verify, what disposition would you use?
    Outbound question from

  • If the dialer calls a member and the phone disconnects before you are able to tell the member why you are calling.  The correct disposition will be?
    Outbound question from

  • It is okay to provide multiple dates to the member?
    Outbound question from