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Call Center Quizzes, Questions & Answers

Call centers lie at the heart of a company’s communications system. The call center operatives overlook a variety of tasks, from answering customer queries, to selling products over the phone. Did you know that call centers can be linked through computer networks?

If you want to find out exactly how much you know about call centers, then take one of our call center quizzes. Do you know the difference between the universal queue and the virtual queue? Do you know what a virtual contact center is? Are you aware of how many companies outsource their call center operations in an attempt to improve their efficiency? If you want to check how much call center knowledge you have, take one of our quizzes. 

Top Trending Quizzes


Have you ever worked in a call center? Or do you currently work there? So, we have a call center quiz for you. Did you ever call customer care and wonder why and how they manage to talk in the way they do? Call centers may seem...

Questions: 12  |  Attempts: 4337   |  Last updated: Aug 24, 2023
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    What should be included in your greeting to the customer? (Multiple Choice)
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This quiz show the trainer how Is the agent he will go though call center roles and responsibility.

Questions: 10  |  Attempts: 1354   |  Last updated: Mar 21, 2023
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    . In a call center, this is a line of people waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence.
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The world over, there are certain requirements that must be satisfied by applicants willing to fill vacant positions in an establishment. The likelihood of success of each application is based on the degree to which the...

Questions: 10  |  Attempts: 724   |  Last updated: Mar 21, 2023
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    Which of these is operated for telemarketing?
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Welcome to the Usps: Call Center Practices Training Trivia Quiz. Even when everything has gone the information technology way, the post office is still used by some people when it comes to the importation of goods and even...

Questions: 28  |  Attempts: 115   |  Last updated: Feb 21, 2023
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    What are the call centers hours of operation?
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