Call Center Quizzes & Trivia

Call centers lie at the heart of a company’s communications system. The call center operatives overlook a variety of tasks, from answering customer queries, to selling products over the phone. Did you know that call centers can be linked through computer networks?

If you want to find out exactly how much you know about call centers, then take one of our call center quizzes. Do you know the difference between the universal queue and the virtual queue? Do you know what a virtual contact center is? Are you aware of how many companies outsource their call center operations in an attempt to improve their efficiency? If you want to check how much call center knowledge you have, take one of our quizzes.

Top Trending Quizzes

Call Center Quiz

Have you ever worked in a call center? Or do you currently work there? So, we have a call center quiz for you. Did you ever call customer care and wonder why and how they manage to talk in the way they do? Call centers may seem...

Questions: 12 | Attempts: 3400 | Last updated: Oct 21, 2022

Sample Question
What should be included in your greeting to the customer? (Multiple Choice)

Department

Your name

City name

Customer name

Call Center Soft Skills Course

This quiz show the trainer how Is the agent he will go though call center roles and responsibility.

Questions: 10 | Attempts: 1170 | Last updated: Mar 21, 2022

Sample Question
. In a call center, this is a line of people waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence.

A. feed line

B. first-order logic

C. grumble line

D. queue

Are You A Good Fit For Call Center Employment? Quiz

The world over, there are certain requirements that must be satisfied by applicants willing to fill vacant positions in an establishment. The likelihood of success of each application is based on the degree to which the...

Questions: 10 | Attempts: 688 | Last updated: Mar 21, 2022

Sample Question
Which of these is operated for telemarketing?

Faxes

Support center

Outbound call centers

Emails

Call Center Quiz - June 2010

A quiz for CSRs

Questions: 10 | Attempts: 325 | Last updated: Mar 17, 2022

Sample Question
If a CSR resolves a service issue over the phone, he or she should:

Assign a ticket to SS Dispatch and set the ticket status to resolved.

Assign a ticket to CSR (your name) and set ticket status to canceled

Assign a ticket to CSR (your name) and set ticket status to resolved

Basic Call Center Assessment

The following assessment has been designed to measure call center knowledge. Please answer all questions completely by selecting an answer from the possible choices.

Questions: 45 | Attempts: 103 | Last updated: Feb 21, 2023

Sample Question
On which UB screen can a customer's personal information be editied?

CI

M1

M2

AB

Recent Quizzes

Trvl Finals Admin/Call Center - June 2014

TRVL Finals Admin/Call Center - June 2014

Questions: 50 | Attempts: 148 | Last updated: Mar 20, 2022

Sample Question
It is a function of Concur Travel that allows a client or TMC to use a client-specific URL that captures initial user information to create a new Login (User Account) on the Concur Travel client site.

HR Feed

Import data

Self Registration

Employee Import

USPS: Call Center Practices! Training Trivia Quiz

Welcome to the Usps: Call Center Practices Training Trivia Quiz. Even when everything has gone the information technology way, the post office is still used by some people when it comes to the importation of goods and even...

Questions: 28 | Attempts: 107 | Last updated: Feb 21, 2023

Sample Question
What are the call centers hours of operation?

Monday-Friday 7 am-11 pm.

Sunday-Saturday 7 am-9 pm.

Sunday-Saturday 7 am-11 pm.