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Call Center Quizzes & Trivia

Call centers lie at the heart of a company’s communications system. The call center operatives overlook a variety of tasks, from answering customer queries, to selling products over the phone. Did you know that call centers can be linked through computer networks?

If you want to find out exactly how much you know about call centers, then take one of our call center quizzes. Do you know the difference between the universal queue and the virtual queue? Do you know what a virtual contact center is? Are you aware of how many companies outsource their call center operations in an attempt to improve their efficiency? If you want to check how much call center knowledge you have, take one of our quizzes. 
Top Trending Quizzes


Questions: 12  |  Attempts: 2128   |  Last updated: Mar 21, 2022
  • Sample Question
    What should be included in your greeting to the customer? (Multiple Choice)
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This quiz show the trainer how Is the agent he will go though call center roles and responsibility.

Questions: 10  |  Attempts: 675   |  Last updated: Mar 21, 2022
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    . In a call center, this is a line of people waiting to be handled, usually in sequential order starting at the beginning or top of the line or sequence.
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The world over, there are certain requirements that must be satisfied by applicants willing to fill vacant positions in an establishment. The likelihood of success of each application is based on the degree to which the...

Questions: 10  |  Attempts: 551   |  Last updated: Mar 21, 2022
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    Which of these is operated for telemarketing?
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The following assessment has been designed to measure call center knowledge. Please answer all questions completely by selecting an answer from the possible choices.

Questions: 45  |  Attempts: 61   |  Last updated: Mar 20, 2022
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    On which UB screen can a customer's personal information be editied?
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A quiz for CSRs

Questions: 10  |  Attempts: 250   |  Last updated: Mar 17, 2022
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    If a CSR resolves a service issue over the phone, he or she should:
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