Working In A Socially Diverse Environment - North America

5 Questions | Total Attempts: 40

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Working In A Socially Diverse Environment - North America

Use the appropriate chapters from Cross Cultural Communication in the Tourism and Hospitality industries.


Questions and Answers
  • 1. 
    Americans are generally less concerned with standards of effiency than Australians.
    • A. 

      True

    • B. 

      False

  • 2. 
    Avoid using sacastic humour with Americans as they find it harsh and negative.
    • A. 

      True

    • B. 

      False

  • 3. 
    It is appropriate for Americans to tip for service.
    • A. 

      True

    • B. 

      False

  • 4. 
    Americans will often give very detailed orders or instructions.  They expect these to be followed perfectly.
    • A. 

      True

    • B. 

      False

  • 5. 
    Americans expect high quality, very attentive service.
    • A. 

      True

    • B. 

      False

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