Wki - “how To Change A Phone Number”

4 Questions | Total Attempts: 344

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Wki - “how To Change A Phone Number”

The following WKI (see attachment) consist of the essential steps to take when changing a phone number in Latitude. Once you have reviewed the one page informer, you will need to answer the associated questions to further validate that you understand the proper process.


Questions and Answers
  • 1. 
    Answer the associated questions to further validate that you understand the proper process.      
  • 2. 
    Select acknowledge to validate that you have read and understand the WKI entitled, “How to Change a Phone Number.”
    • A. 

      I Acknowledge

    • B. 

      N/A

  • 3. 
    If the phone number is disconnected and no longer in service, you select which disposition: 
    • A. 

      Do Not Use

    • B. 

      Bad Number

    • C. 

      Cease & Desist

  • 4. 
    Before you change a phone number to Cease and Desist, you must first have the call T/O by a manager. 
    • A. 

      True

    • B. 

      False

  • 5. 
    If the customer request to stop calling their place of employment, you would select what disposition:
    • A. 

      Cease & Desist

    • B. 

      Do Not Use

    • C. 

      Bad Number

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