This test contains 10 questions to be completed in 20 minutes.
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Famous Enterprise Manager
Field Engineer Man
Front End Manager
For Everyones Measure
Because the supervisors are not available
To open a ticket
For any case escalation
To check and consult how to troubleshoot and address all the issues that might present during a call.
The payroll Managers software
An item database
A game
Helpdesk Portal
Back office
Server room
Main/Manager office
Customer Service Desk
4610
T630 & T640
9000
HP 4200 & 4500
The Self Helpdesk web page
On the customer service desk
Login into their webmail account
There are no eforms on the WD systems
Server
Computer
IBM register
Scanner/Scale
Open-New
Open-Pending
Open-Dispatch
Open-Sent
Fuel Center
Front Center
Fast Checks
Floral Customer
That you use the WDIPPAD
Non retail calls are dispatched to Getronics
We just receive retail calls
Retail calls are from user calling from a store and Non retail users call from Corporate offices
Cabling of the store (cables that go up into the ceiling, into a wall, under the floor,…),
UPS (APC smart 700/750/500 JUST for 4694 registers or servers
Fax Machine issues
Dex box physical issues
There is no difference, both scales weight and scan.
The scanner
The scanner scale is located on the registers at the front end, and the scales are located on specific departments such as seafood, meat, floral etc.
The brand
Hand held gun scanner
The IVR system
There is no such an ATEB scanner
The prescription scanner located at the pharmacy.
To check communications on devices of the stores
Reset passwords
Reload scales
Contact Second second level
Hobart scales
Bizerba scales
Toledo scales
Smart scales
Reset password tool
Giftcard manager
Send web requests
Scale management tool
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