- Dungarvin Wisconsin, LLC accepts reports of abuse of persons in its homes, whether the reports come from mandated reporters, individuals, guardians, county representatives or other interested parties. Established reporting procedures will be made available, in written form, to anyone requesting them.
- All staff members are mandated reporters.
- The Area Director (or designee) will ensure that appropriate authorities are notified, in a timely manner, based on criteria set forth in this document.
4. To report suspected abuse, neglect, misappropriation of property or injuries of unknown origin the following steps should be taken: a. The reporter will contact the supervisor immediately. In the event that the supervisor is the accused, or cannot be reached, the reporter will contact the on-call supervisor, the Area Director or the State Director immediately. The agency staff is authorized to contact a law enforcement agency if an individual is in immediate need of protection. Agency staff may also contact law enforcement if they believe that victimization could recur if a law-enforcement presence is not there to provide protection or prevention. A supervisor will notify an Area or State Director in the event law enforcement is contacted or emergency medical attention was provided to an individual. A General Event Report (GER) will be completed according to Policy A-7.
- The supervisor will notify the Area Director of the allegation. The Area Director will notify the State Director. An Investigator will be assigned by the Area Director to begin an investigation immediately.
c. The Area Director or program supervisor will report the incident to the appropriate external agency within 24 hours, or the first working day following a weekend or holiday. Leaving a voice mail does not constitute reporting. Depending on the type of home and the type of abuse or neglect, this may include County Social Services, the State Department of Health and Family Services (DHFS) and/or the appropriate law enforcement agency. A written report will be submitted to the appropriate outside agency, according to its requirements.
- The Area Director or program supervisor will notify the family/guardian of the alleged victim. If medical attention is required, the individual’s physician will be contacted. Guardians will be provided with complete information, to enable them to make informed decisions and involve themselves in planning on behalf of the individual's safety and well being. If a guardian is suspected of the abuse, has an apparent conflict of interest related to the abuse, is failing to take steps needed to protect the individual, cannot be reached, or is unresponsive regarding the abuse, the Area Director will document this and verbally report it to the county's Abuse and Neglect contact person immediately.
e. If the alleged victim lives in a licensed home, the Area Director will immediately contact the licensing agent. If the alleged victim lives in a Division of Quality Assurance (DQA) licensed home, incidents must be reported to DQA when:
- There is reasonable cause to believe there is sufficient information or another regulatory authority could obtain the evidence to show the alleged incident occurred; and,
- There is reasonable cause to believe the incident meets or could meet the definition of abuse, neglect or misappropriation.
f. The investigator, in conjunction with the Area Director, will require the completion of a General Event Report (GER). A Critical Incident Form may be requested to be completed, depending on the county requirements. 5. If an individual dies unexpectedly in a setting other than a hospital, nursing facility or with the involvement of Hospice, direct support staff will contact their supervisor or on-call supervisor immediately. The supervisor will ensure the appropriate emergency authority (i.e. EMT, 911) is contacted. The supervisor will contact the Area Director. The State Director will be contacted. An Investigator will be notified within 24 hours or the next business day to initiate an investigation. 6. Director/supervisor will make a clear distinction, in all discussions and written reports, between the terms: REPORT, which is discovery of, and narrative account(s) of, an alleged incident of abuse or neglect; and FINDING, which is a written summary of the report, its allegation(s), statements, physical evidence, determination of the validity of the charge, actions taken in response, recommendations and plans for prevention of repeat violations.