We now have a new process for escalations and assistance, this quiz is to help assist you with becoming more familiar with the process.
True
False
True
False
Contact the 42999 queue for assistance
message my supervisor
Call my supervisor
Contact my supervisor
Contact the 42999 queue
Contact someone I know that could place the go back.
IM my Supervisor
Contact the 42999 queue
Walk around the call center looking for assistance
IM an old RSR Tean member
Contact my supervisors buddy supervisor
Open a chat session with the {CFL-HSI General Inquiries}
Call the 42999 queue
True
False
True
False
True
False
True
False
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