What's New In Cs?

20 Questions | Total Attempts: 418

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Customer Service Quizzes & Trivia

Please answer these following questions about the new changes in Customer Service!


Questions and Answers
  • 1. 
    There will be 5 different treat bags that customers will be able to select from for Embroidery items. Select which embroidery bags we will offer from the list below:
    • A. 

      Pumpkin Treat Basket, Witch Treat Basket, Ghost Treat Basket, Spider Treat Basket, Vampire Treat Basket

    • B. 

      Pumpkin Treat Basket, Witch Treat Basket, Spider Treat Basket, Skull Treat Basket, Black Cat Treat Basket

    • C. 

      Spider Treat Basket, Witch Treat Basket, Skull Treat Basket, Vampire Treat Basket, Pumpkin Treat Basket

    • D. 

      Spider Treat Basket, Witch Treat Bakset, Skull Treat Basket, Black Cat Treat Basket, Ghost Treat Basket

  • 2. 
    Embroidery Items will have a maximum of 14 characters that can be entered on them.
    • A. 

      True

    • B. 

      False

  • 3. 
    The customer will be able to edit the name of their embroidered item at the shopping cart page.
    • A. 

      True

    • B. 

      False

  • 4. 
    What are the different locations/ways a customer can personaize their embroidered items? (Select All that Apply)
    • A. 

      The product page for the embroidered item

    • B. 

      The shopping cart as an edit

    • C. 

      The billing and shipping info page as an edit

    • D. 

      The product page for an item as an accessory

  • 5. 
    You may add as many embroidered items to your cart at one time as you'd like, and personalize them all with a different name.
    • A. 

      True

    • B. 

      False

  • 6. 
    What is the wait time for CS Product Wall Questions to be answered?
    • A. 

      The questions can be answered immediately after posting.

    • B. 

      The question may take up to 6 days to appear on the website.

    • C. 

      The question will be answered after 4 business days.

    • D. 

      The customer's question may not appear on the site for 24-72 hours.

  • 7. 
    If a customer is anwswering a question on the CS Product Wall, they are able to upload a video.
    • A. 

      True

    • B. 

      False

  • 8. 
    A customer will never use BOTH the POD3 and the POD5 platforms, it will only be one or the other.
    • A. 

      True

    • B. 

      False

  • 9. 
    How many photos is the customer able to upload at a time for POD5 items?
    • A. 

      The customer may upload as many photos as they'd like at the same time.

    • B. 

      The customer may only upload one photo at a time.

    • C. 

      They customer has the ability to upload 3 photos at a time.

    • D. 

      The customer cannot upload any photos, they will need to use our stock photos that we provide.

  • 10. 
    The customer has the option of uploading all of their photos at the same time, or all individually.
    • A. 

      True

    • B. 

      False

  • 11. 
    The customer is able to edit their photo, and rotate the picture. How much does the photo rotate?
    • A. 

      As much as the customer needs it to. Just click on the photo and drag it to rotate it the way they'd like.

    • B. 

      The photo only rotates 90 degrees.

    • C. 

      The photo rotates 45 degrees.

    • D. 

      The photo cannot rotate at all.

  • 12. 
    The customer will only be able to select from 2 different fonts.
    • A. 

      True

    • B. 

      False

  • 13. 
    Customers will have a spell check feature on the new POD5 platform.
    • A. 

      True

    • B. 

      False

  • 14. 
    Check all that apply for information about the text box for POD5 items:
    • A. 

      The customer will have 2 font choices available to use.

    • B. 

      The customer will be able to update their font size.

    • C. 

      The customer will be able to update their font color to any color they want.

    • D. 

      The customer will be able to update their text box background to any color they want.

    • E. 

      The customer has an unlimited amount of characers to use for the text box.

    • F. 

      The customers can add a photo to their text box.

  • 15. 
    The customers will have an unlimited amount of characters to use for their text box, however, an error may occur if they run out of space. What does the error say?
    • A. 

      This object is not large enough to hold your text, and some of it may be cut off in the final project.

    • B. 

      This element goes out of the working area. Some text may be cut off in the final product.

    • C. 

      Some of your element gets cut off.

    • D. 

      Some text may get cut off in the final product of your working element.

  • 16. 
    Not all themes have migrated to the new tool.
    • A. 

      True

    • B. 

      False

  • 17. 
    As a CSR if you are creating a banner for a customer, please use THIS font size as your standard font size:
    • A. 

      Size 45

    • B. 

      Size 16

    • C. 

      Size 12

    • D. 

      Size 44

  • 18. 
    Address Verification Services (AVS) is on both Buycostumes.com, and CelebrateExpress.com.
    • A. 

      True

    • B. 

      False

  • 19. 
    AVS services will be available for what countries? (Check all that apply)
    • A. 

      The United States and military

    • B. 

      US Territories

    • C. 

      UK

    • D. 

      Japan

    • E. 

      Canada

    • F. 

      Poland

    • G. 

      Australia

  • 20. 
    Every pop up that occurs with AVS will have "Use Address as Entered" as an option for the customer, allowing them to move foward with the address they have entered with the risk that we may not be able to deliver to their address.
    • A. 

      True

    • B. 

      False

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