What Is Your Role As A Gnc Customer Service Agent?!

5 Questions | Total Attempts: 36

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What Is Your Role As A Gnc Customer Service Agent?!

Understanding your Role in GNC HQ Customer Service Department. You will need an 80% to pass this Quiz! Good Luck!

Questions and Answers
  • 1. 
    Care for the Customers, means
    • A. 

      Work with the store for a solution if the store cannot help the customer. Get the customer to a Senior Representative or the Team Leader or Supervisor if situation escalates

    • B. 

      Send coupon and literature to all customer’s providing their name and address

    • C. 

      Input customer’s product and policy suggestions

    • D. 

      All of the above

  • 2. 
    Our GNC Mission Statement GNC strives to be the leading provider of ________, services and information in the self-care and personal health enhancement market.
  • 3. 
    It is very important to be logged on and in ready mode promptly at your starting time. To ensure this is happening we require each rep to be at their desk_____ minutes before their starting shift, so they are relaxed and ready to take calls.
  • 4. 
    Please write Opening and Closing Scripts for answering the Phone!
  • 5. 
    When calling out, (either to a Store/Customer) you must always state:
    • A. 

      The store number you are calling from

    • B. 

      What the weather is like in your area

    • C. 

      This call may be recorded for quality assurance

    • D. 

      All the above

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