What Is Your Role As A Gnc Customer Service Agent?!
5 Questions
| Total Attempts: 36
Understanding your Role in GNC HQ Customer Service Department. You will need an 80% to pass this Quiz! Good Luck!
Questions and Answers
- 1.Care for the Customers, means
- A.
Work with the store for a solution if the store cannot help the customer. Get the customer to a Senior Representative or the Team Leader or Supervisor if situation escalates
- B.
Send coupon and literature to all customer’s providing their name and address
- C.
Input customer’s product and policy suggestions
- D.
All of the above
- 2.Our GNC Mission Statement GNC strives to be the leading provider of ________, services and information in the self-care and personal health enhancement market.
- 3.It is very important to be logged on and in ready mode promptly at your starting time. To ensure this is happening we require each rep to be at their desk_____ minutes before their starting shift, so they are relaxed and ready to take calls.
- 4.Please write Opening and Closing Scripts for answering the Phone!
- 5.When calling out, (either to a Store/Customer) you must always state:
- A.
The store number you are calling from
- B.
What the weather is like in your area
- C.
This call may be recorded for quality assurance
- D.
All the above
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