What Is Your Role As A Gnc Customer Service Agent?!

Care for the Customers, means

• A.

  Work with the store for a solution if the store cannot help the customer. Get the customer to a Senior Representative or the Team Leader or Supervisor if situation escalates

• B.

  Send coupon and literature to all customer’s providing their name and address

• C.

  Input customer’s product and policy suggestions

• D.

  All of the above

Our GNC Mission Statement GNC strives to be the leading provider of ________, services and information in the self-care and personal health enhancement market.

It is very important to be logged on and in ready mode promptly at your starting time. To ensure this is happening we require each rep to be at their desk_____ minutes before their starting shift, so they are relaxed and ready to take calls.

Please write Opening and Closing Scripts for answering the Phone!

When calling out, (either to a Store/Customer) you must always state:

• A.

  The store number you are calling from

• B.

  What the weather is like in your area

• C.

  This call may be recorded for quality assurance

• D.

  All the above