What Is Your Role As A Gnc Customer Service Agent?!
5 Questions |
By Christiegritz | Last updated: Aug 10, 2021
| Total Attempts: 36
Understanding your Role in GNC HQ Customer Service Department. You will need an 80% to pass this Quiz! Good Luck!
Questions and Answers
Care for the Customers, means
Work with the store for a solution if the store cannot help the customer. Get the customer to a Senior Representative or the Team Leader or Supervisor if situation escalates
Send coupon and literature to all customer’s providing their name and address
Input customer’s product and policy suggestions
All of the above
Our GNC Mission Statement
GNC strives to be the leading provider of ________, services and information in the self-care and personal health enhancement market.
It is very important to be logged on and in ready mode promptly at your starting time. To ensure this is happening we require each rep to be at their desk_____ minutes before their starting shift, so they are relaxed and ready to take calls.
Please write Opening and Closing Scripts for answering the Phone!
When calling out, (either to a Store/Customer) you must always state:
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