Reach out to the Bug Team per SOP (including the tracking numbers) so that they can ensure these tracking numbers won’t get spam calls.
After provisioning new Tracked Numbers, provide the Zillow tracking number.
After provisioning new Tracked Numbers, provide the Trulia tracking number.
After provisioning new Tracked Numbers, provide the Zillow and Trulia tracking number.
Merge your ticket into the other consultant’s ticket and leave internal notes that say each individual issue that Alan reported.
Just work the ticket as normal- Alan loves getting multiple messages about his listings from different consultants.
You should reach out to the other consultant to see who wants to own all the communication even if the other consultant is already working Alan’s inquiry.
Just work the ticket as normal since Alan wrote in multiple times.
Can check for Property Statuses that are sent to Zillow Group.
Can check if we receive open house information from the MLS.
There can also be helpful notes for the MLS for troubleshooting issues.
Send the ticket to MLS Ops. This can only be updated by the tools they have.
Use the PUP tool to update the bathroom count correctly.
Submit a Bug Ticket per SOP
Let the Agent know that will have to reach out to their feed provider because this is an issue on their end.
Inform the agent to reach out to their web vendor to learn more about her listing feed options, as we don’t assist any agents that were using any of the removed feeds.
Utilize the Zendesk Macro: Web Vendor Feed Removal
Follow the normal SOP for when an agent does not have a syndication source by sending over to the LA team (if there is an MLS connection) so they can learn about their feed options.
Utilize the Zendesk Macro: IHouseWeb Vendor Feed Removal (if web vendor is IHouseWeb)