Weekly Updates Quiz Week 86+87

6 Questions

Settings
Please wait...
Information Quizzes & Trivia

.


Questions and Answers
  • 1. 
    What is your name? 
  • 2. 
    Alan reaches out to Agent Care to get new tracking numbers as he is receiving excessive amounts of spam/promotional calls from the Tracking Number. You, an Agent Care Consultant, provision new tracking numbers for Alan. What should you do right after provisioning these new tracked numbers? Select the best answer 
    • A. 

      Reach out to the Bug Team per SOP (including the tracking numbers) so that they can ensure these tracking numbers won’t get spam calls.

    • B. 

      After provisioning new Tracked Numbers, provide the Zillow tracking number.

    • C. 

      After provisioning new Tracked Numbers, provide the Trulia tracking number.

    • D. 

      After provisioning new Tracked Numbers, provide the Zillow and Trulia tracking number.

  • 3. 
    You, an Agent Care Consultant, claim a ticket in Zendesk and see that another consultant is already working Alan’s missing listing case. How should you advise? Select the best answer
    • A. 

      Merge your ticket into the other consultant’s ticket and leave internal notes that say each individual issue that Alan reported.

    • B. 

      Just work the ticket as normal- Alan loves getting multiple messages about his listings from different consultants.

    • C. 

      You should reach out to the other consultant to see who wants to own all the communication even if the other consultant is already working Alan’s inquiry.

    • D. 

      Just work the ticket as normal since Alan wrote in multiple times.

  • 4. 
    The MLS Wiki has great information regarding all the MLS feeds that our MLS Ops teams manage. What information can you find on this MLS Wiki page? Select all that apply
    • A. 

      Can check for Property Statuses that are sent to Zillow Group.

    • B. 

      Can check if we receive open house information from the MLS.

    • C. 

      Opt-in instructions

    • D. 

      There can also be helpful notes for the MLS for troubleshooting issues.

  • 5. 
    Alan reaches out saying the bathroom count is showing as 6 on his listing but it should be 3. You check LFA and the data is right in the XML but it’s being translated incorrectly on Zillow. How should you advise? Select the best answer
    • A. 

      Send the ticket to MLS Ops. This can only be updated by the tools they have.

    • B. 

      Use the PUP tool to update the bathroom count correctly.

    • C. 

      Submit a Bug Ticket per SOP

    • D. 

      Let the Agent know that will have to reach out to their feed provider because this is an issue on their end.

  • 6. 
    As of 9/29 several Web Vendor feeds were removed and no longer syndicate listings to Zillow Group. If Alan is inquiring on why their listings are no longer appearing on our site and LFA shows a web vendor feed, how should you advise? Select all that apply 
    • A. 

      Inform the agent to reach out to their web vendor to learn more about her listing feed options, as we don’t assist any agents that were using any of the removed feeds.

    • B. 

      Utilize the Zendesk Macro: Web Vendor Feed Removal

    • C. 

      Follow the normal SOP for when an agent does not have a syndication source by sending over to the LA team (if there is an MLS connection) so they can learn about their feed options.

    • D. 

      Utilize the Zendesk Macro: IHouseWeb Vendor Feed Removal (if web vendor is IHouseWeb)